Customer Care Department; Guarantee Conditions - Tricity Bendix TBG 640 Instruction Booklet

Customer Care Department

For general enquiries concerning your Tricity Bendix
appliance or for further information on Tricity Bendix
products, please contact our Customer Care Department
by letter or telephone at the address below or visit our
website at www.tricity-bendix.co.uk
Customer Care Department
Major Appliances
Tricity Bendix
Addington Way
Luton
Bedfordshire
LU4 9QQ
Tel: 08705-950950*
* calls to this number may be recorded for training
purposes

Guarantee Conditions

Tricity Bendix Standard
Guarantee Conditions
We, Tricity Bendix, undertake that if, within 12 months of
the date of the purchase, this Tricity Bendix appliance or
any part thereof is proved to be defective by any reason
only of faulty workmanship or materials, we will, at our
option, repair or replace the same FREE OF ANY
CHARGE for labour, materials or carriage on condition
that:
* The appliance has been correctly installed and used
only on the gas and electricity supply stated on the
rating plate.
* The appliance has been used for normal domestic
purposes only, and in accordance with the
manufacturer's instructions.
* The appliance has not been serviced, maintained,
repaired, taken apart or tampered with by any person
not authorised by us.
* All service work under this guarantee must be
undertaken by a Tricity Bendix Service Force Centre.
* Any appliance or defective part replaced shall
become the Company's property.
* This guarantee is in addition to your statutory and
other legal rights.
Home visits are made between 8.30am and 5.30pm
Monday to Friday. Visit may be available outside these
hours, in which case a premium will be charged.
Exclusions
This guarantee does not cover:
* Damage or calls resulting from transportation,
improper use or neglect, the replacement of any light
bulbs or removable parts of glass or plastic.
* Costs incurred for calls to put right an appliance
which is improperly installed or calls to appliance
outside the United Kingdom.
* Appliances found to be in use within a commercial
or similar environment, plus those which are the
subject of rental agreements.
* Products of Tricity Bendix manufacture which are not
marketed by Tricity Bendix.
For Customer Service in the Republic of Ireland please
contact us at the address below:
Tricity Bendix
Electrolux Group (Ire) Ltd.
Long Mile Road
Dublin 12
Republic of Ireland
Tel: + 353 (0) 1 4090751
e-mail: service.eid@electrolux.ie
European Guarantee
If you should move to another country within Europe then
your guarantee moves with you to your new home
subject to the following qualifications:
* The guarantee starts from the date you first
purchased your product.
* The guarantee is for the same period and to the same
extent for labour and parts as exist in the new country
of use for this brand or range of products.
* This guarantee relates to you and cannot be
transferred to another user.
* Your new home is within the European Community
(EC) or European Free Trade Area.
* The product is installed and used in accordance with
our instructions and is only used domestically, i.e. a
normal household
* The gas type and the gas supply pressure comply
with the specification given in the rating label
* The product is installed taking into account
regulations in your new country.
Before you move, please contact your nearest Customer
Care centre, listed below, to give them details of your
new home. They will then ensure that the local Service
Organisation is aware of your move and able to look after
you and your appliances.
France Senlis
Germany Nürnberg
Italy Pordenone
Sweden Stockholm
UK Luton
Ireland Dublin
+33 (0) 3 44 62 29 29
+49 (0) 800 234 7378
+39 (0) 432 394 700
+46 (0) 8 6725390
+ 44 (0) 8705 950 950
+353 (0)1 40907528
7