Panasonic AW‑HE60HN Operating Instructions Manual page 51

Troubleshooting
Symptom
The images are
not refreshed
satisfactorily or
they are not displayed
H.264 images are not
displayed
Tally lamp fails to light
(continued)
Cause and remedial action
p  Follow the steps below to delete the temporary Internet files
(Cache).
[When using Windows]
1 In Internet Explorer, select [Tools]  [Internet Options].
2 Click the [General] tab, and click the [Delete...] button in
"Browsing history".
3 In the [Delete Browsing History] dialog box, set the check box of
[Temporary Internet files] to ON, and click the [Delete] button.
4 Click the [OK] button.
[When using Mac OS X]
1 In Safari, select [Safari]  [Empty Cache...].
2 Click the [Empty] button in "Are you sure you want to empty the
cache?" pop-up.
p  The unit's ports may be filtered by the firewall or other function of
the anti-virus software.
 Change the HTTP port number of the unit to a port number which
will not be filtered.
p  The H.264 images are not displayed if the "Network Camera
View4" plug-in viewer software has been deleted in an
environment where the "Network Camera View3" plug-in viewer
software was installed.
In a case like this, first delete "Network Camera View3", and then
install "Network Camera View4".
p  Have the camera and personal computer been connected via the
internet?
 Select "On" as the "Internet mode" setting.
p  Has "Disable" been selected for "Tally Enable"?
 When "Disable" is selected for "Tally Enable," the camera's tally
lamp will be off. Change the setting to "Enable".
Reference
pages
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<Operations and
Settings>
P.67
<Operations and
Settings>
P.50, P.81
51