Frequently Asked Questions (Faqs) - NETGEM i-PLAYER User Manual

FREQUENTLY ASKED QUESTIONS (FAQs)

I have no sound, rolling image or missing colour
Please check that iPlayer is connected to your TV using the SCART lead
provided. SCART lead should be connected between AUX1 SCART on your
TV and TV SCART on iPlayer. Your TV must be set manually in AV mode
if not done automatically.
I have a bad quality of picture and missing channels
. Some TV channels may not be available in your area. For up-to-date
advise on coverage in your area please contact Freeview on
0870 880 9980 or visit the following web site: www.freeview.co.uk
. To receive new or missing channels, you need to re-scan your TV
channels. Refer to Channel Tuning service in this User Manual
. You may also use the TV Diagnostics service of iPlayer to check the
quality of your fixed aerial or portable antenna reception
. For aerial upgrade, you may need to consult an aerial installer.
How much does it cost me to go online?
To go online, iPlayer uses the Internet connection you chose during the
setup process. If you are using your own ISP, you will be charged
according to your ISP Package price. If you are using iPlayer's default
connection, calls are charged at BT local rates.
I can't connect to the Internet
To go online, iPlayer uses the Internet connection you chose during the
setup process:
. If you are using your own ISP, please contact them to check your
connection details and if a prefix is needed. Depending on your
telephone line and on your ISP package, a different prefix may be
needed
. iPlayer's default connection uses a 0845 dial telephone number
accessible from a BT line; If a BT line is not used, please check with your
telephone provider if a prefix is needed to access this number.
Why do I need to connect iPlayer to my telephone line?
A connection is needed if you want to:
. Take advantage of the free automatic Warranty Extension (refer to the
Install iPlayer section of this User Manual for full details)
. Be informed of newer software versions available for iPlayer
. Access to advanced interactive services on your TV, including checking
your emails and staying connected to your favourite Internet services
. Get additional new services
What accessories are supported by iPlayer?
To learn about supported accessories, please refer to the Digital USB
Accessories section of this User Manual or visit www.mynew.tv
How many email addresses are available and what is the rule to
create an email address?
You can setup up to 10 mailboxes using your own existing email
addresses (may depend on your email Provider capabilities and services)
or using iPlayer free email addresses.
. To use your own existing email addresses, you will need to enter your
email account details available from your email Provider (email address,
user login, password and POP3 server name)
. To use iPlayer free email addresses, we recommend you to use the
following model: firstname.lastname@mailbox.tv (lower case only).
Why have the Interactive TV Portals content changed?
Services available in Interactive TV Portals are offered by major Internet
content and services providers. When you go online, iPlayer
automatically refreshes all the new Interactive TV Portals services.
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