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10. Help Services
a) Diagnostics services
i-Player offers numerous diagnostics services to help you troubleshoot problems such as improving the digital TV reception and
configuring the Internet connection.
• To access a diagnostics service, go to: MENU - MY PLAYER - HELP - DIAGNOSTICS, and select a diagnostic category.
b) Frequently Asked Questions (FAQs)
Setting up i-Player
- Why do I need to connect my i-Player to my telephone line?
A telephone connection is needed if you want to:
• Access advanced interactive services on your TV, including checking your emails and staying connected to your favourite Internet
services
• Be informed of newer software upgrades and benefit from service updates available for i-Player.
- How can I upgrade my i-Player to a newer software version?
From time to time, newer software versions are made available to enhance i-Player (TV reception, maintenance, new interactive
services). You will be informed on the TV screen and you can then decide to perform the upgrade. Software upgrade is free, with the
exception of connection time charged at BT's standard local call rate if you are using a telephone connection.
Important: You will not be informed of the availability of a newer software version if i-Player is disconnected from the telephone line.
Watching digital television
- I have no sound, a rolling image or colours are missing.
Please check that i-Player is connected to your TV using the SCART lead provided. The SCART lead should be connected between
the AUX1 SCART input of your TV and the TV SCART plug of i-Player. You may also need to set your TV to AV mode if it doesn't
automatically switch to it.
- The quality of the TV picture is not very good and some channels are missing.
Some TV channels may not be available in your area. For up-to-date advice about digital TV coverage in your area please contact
Freeview on 0870 880 9980 or visit the following web site: www.freeview.co.uk
To receive new or missing channels, you need to re-scan your TV channels. See 4-d) Channel tuning-in.
You may also use the Television Diagnostics services of i-Player to check the quality of your fixed aerial or portable antenna reception.
(See "Diagnostics services").
For an aerial upgrade, you may need to consult an aerial installer or specialist.
Personalising digital television
- I connected i-Player to a Hi-Fi or to a home cinema system but there is no sound.
Make sure that you are using the correct cables and that they are properly connected to your i-Player and to your audio system.
If you are using a stereo Hi-Fi system, the volume control is done with i-Player remote control or keyboard. Therefore, you must first
set the stereo system volume to an acceptable level.
If you are using a Dolby home cinema system, the volume control is operated with the system's remote control, not with i-Player's
remote control. You will however still hear the programme sound through the TV speakers, unless you mute it.
- Can I receive local programmes with i-Player?
Yes. In Northern Ireland, Wales and Scotland some broadcasters also provide extra regional services.
Recording digital programmes
- I don't know how to connect my VCR, my DVD or my game console.
i-Player includes two SCART sockets for maximum flexibility. Your TV set is connected to the TV SCART of i-Player. VCRs, DVD players
and game consoles should be connected to the AUX SCART of i-Player. In stand-by mode, i-Player has full SCART loop through to the
TV (including RGB). (See "Advanced VCR connections").
- I can't record digital programmes
The VCR should be connected to the AUX SCART of i-Player. On your VCR, you must select the auxiliary video source (AV)
corresponding to i-Player in order to record digital channels. Please check your VCR user manual (usually EXT1, AUX or AV on most
VCR). (see "Recording digital TV programmes").
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