NETGEM i-PLAYER User Manual page 25

FREQUENTLY ASKED QUESTIONS (FAQs)
I have trouble accessing a Web site
iPlayer allows you to surf to any Web destination without restriction. As
Web sites are generally designed for PC display, you may notice that
some Web sites don't display properly (sometimes not at all) on TV.
You can use Web@tv Report service to inform us that the Web site you
are visiting is not displaying correctly on your television.
Refer to Web@tv Report Service section of this User Manual for details.
Can I use an ADSL connection with iPlayer?
Yes, you are able to share your ADSL connection in order to access
interactive TV services without any telephone charge. Refer to Setup
Your Internet Connection section of this User Manual for full information
about broadband access.
Can I securely purchase items on the Internet with iPlayer?
Yes, iPlayer uses the same 128-bit SSL security as used by PCs. This
means that your personal details, such as credit card information, is
encrypted before being used for purchasing anything online.
How can I upgrade iPlayer to a newer software version?
From time to time, Netgem makes newer software versions available to
enhance iPlayer (TV reception, maintenance, new interactive services).
Visit the Software Upgrades section of this User Manual to check for
newer versions and to upgrade iPlayer.
Important: You will not be informed of the availability of a newer
software versions if your iPlayer is disconnected from the telephone
line.
Will I be able to get any future pay TV channels?
iPlayer has a Common Interface slot (DVB-CI) where you will be able to
insert any future pay TV cards from any digital terrestrial broadcaster
using this technology.
I can't connect my VCR, my DVD or my game console
iPlayer includes 2 SCART sockets for maximum flexibility. Your TV set is
connected to the TV SCART of iPlayer. VCRs, DVD players and game
consoles should be connected to the AUX SCART of iPlayer. In standby
mode, iPlayer has full SCART loop through to the TV (including RGB).
I can't record Digital channels
The VCR should be connected to the AUX SCART of iPlayer. You must
select the auxiliary channel on your VCR in order to record digital
channels. Please check your VCR user manual (usually EXT1, AUX or AV
on most VCR).
I have connected my iPlayer to an Hi-Fi system or to a home cinema
and I have no sound.
iPlayer includes 2 audio outputs for maximum flexibility. You can
connect your Hi-Fi system to iPlayer by using the analogue audio line out
(Jack connector) or, you can connect a home cinema to the digital
optical output (SPDIF). Digital 5.1 sound is only available when
broadcasted. Please note that sound on analogue output can be muted
by pressing the mute key on the remote control.
Can I connect my TV to iPlayer RF out to watch Digital TV channels?
iPlayer only provides an RF loop through. It doesn't include RF
modulator, you must use SCART lead to connect iPlayer to your TV.
Where can I buy a Wireless Keyboard or a new Remote Control?
You can buy a new remote control or wireless keyboard by calling the
following number: 0870 050 0506 (payment will be via credit card only).
Or you can also order them on-line at www.mynew.tv
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