Whirlpool MH6700XM Use & Care Manual page 27

If you need service or assistance,
we suggest you follow these four steps:
1.
Before calling for assistance...
Performance problems often result from little
things you can find and fix yourself without tools
of any kind.
If nothing operates:
l
Have you checked the main fuse or circuit
breaker box?
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Is the oven correctly plugged into a live circuit
with the proper voltage? (See "Installation
Instructions:')
If the microwave oven will not run:
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Is the oven being used as a timer?
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Is the door firmly closed and latched?
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Did you touch START?
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Did you follow the directions exactly?
If the microwave cooking times seem too
long:
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Is the electric supply to your home or wall out-
lets low or lower than normal? Your electric
company can tell you if the line voltage is low.
Your electrician or service technician can tell
you if the outlet voltage is low.
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Is the Cook Power set correctly?
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Are you allowing for more time when cooking
more food at one time?
If the display shows a time counting down but
the oven is not cooking:
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Is the oven door closed tightly?
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Have you set the controls as a kitchen timer?
If you do not hear the programming tone:
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Is the command correct?
If the oven or cookfop light does not work:
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Is the bulb or lamp loose or burned out?
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Is the white plastic connector plug fully
inserted?
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Is the cooktop light starter loose or burned
out?
If the exhaust fan does not work:
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Have you checked the main fuse or circuit
breaker box?
If the exhaust fan does not turn off:
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The exhaust fan comes on automatically, to
protect the microwave oven, if the tempera-
ture gets too hot.
2.
If you need
assistance%.
Call Whirlpool COOL-LINE" service as-
sistance telephone number. Dial free from
anywhere in the U.S.:
l-800-253-1301
and talk with one of ourtrained Consultants. The
Consultants can instruct you in how to obtain
satisfactory operation from your appliance or, if
service is necessary, recommend a qualified
service company in your area.
3.
If you need service*...
Whirlpool has a na-
tionwide network of
franchised TECH-
cians are trained to
fulfill the product
FRANCHISED SERVICE
warranty and pro-
vide after-warranty
service, anywhere in the United States. To locate
TECH-CARE service in your area, call our CCCL-
LINE service assistance telephone number (see
Step 2) or look in your telephone directory
Yellow Pages under:
APPLIANCES-HOUSEHOLD-
ELECTRICAL APPLIANCES-
MAJOR- SERVICE 6 REPAIR
MAJOR- REPAIRING 6 PARTS
OR
WHIRLPOOLAPPLIANCES
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
FRANCHISED TECH-CARE SERVICE
SERVICE COMPANIES
SERVICE COMPANIES
XYZ SERVICE CO
XYZ SERVICE CO
123 Maple 999-9999
123 Maple 999.9999
OR
WASHING MACHINES, DRYERS
L IRONERS- SERVICING
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
SERVICE COMPANIES
XYZ SERVICE CO
123 MaDIe 999.9999
4. If you have a problem*...
Call our COOL-LINE service assistance tele-
phone number (see Step 2) and talk with one of
our Consultants, or if you prefer, write to:
Mr. Donald Skinner
Director of Customer Relations
Whirlpool Corporation
2000 M-63
Benton Harbor, Ml 49022
* If you must ca II orwrite, please provide: model
number, serial number, date of purchase, and
a complete description of the problem. This
information is needed in order to better re-
spond to your request for assistance.
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