Panasonic KX-TG5521E Operating Instructions Manual
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Panasonic KX-TG5521E Operating Instructions Manual

Digital cordless answering system
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TG5521E(e).book Page 1 Tuesday, March 16, 2010 7:47 AM
Model shown is KX-TG5521.
Before initial use, see "Getting
Started" on page 10.
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save
them for future reference.
This unit is compatible with Caller ID. You must subscribe to the appropriate
service offered by your service provider/telephone company.
Please access our online customer survey:
http://panasonic.net/pcc/tel/q

Operating Instructions

Digital Cordless Answering System
KX-TG5521E
Model No.
KX-TG5522E
KX-TG5523E

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Summary of Contents for Panasonic KX-TG5521E

  • Page 1: Operating Instructions

    Model shown is KX-TG5521. Before initial use, see “Getting Started” on page 10. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference. This unit is compatible with Caller ID. You must subscribe to the appropriate service offered by your service provider/telephone company.

  • Page 2: Table Of Contents

    TG5521E(e).book Page 2 Tuesday, March 16, 2010 7:47 AM Table of Contents Introduction Remote operation....34 Answering system settings ..35 Model composition .

  • Page 3: Introduction

    *1 Feature differences: Intercom calls can be made between handsets by purchasing and registering one or more optional handsets (page 4). L The suffix (E) in the following model numbers will be omitted in these instructions: KX-TG5521E/KX-TG5522E/KX-TG5523E Accessory information Supplied accessories...

  • Page 4: Expanding Your Phone System

    TG5521E(e).book Page 4 Tuesday, March 16, 2010 7:47 AM Introduction Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information. Accessory item Model number Rechargeable P03P or HHR-4NGE batteries Battery type: – Nickel metal hydride (Ni-MH) – 2 x AAA (R03) size for each handset...

  • Page 5: General Information

    L In the event of problems, you should contact your equipment supplier in the first instance. Declaration of Conformity: L Panasonic System Networks Co., Ltd. declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC.

  • Page 6: Important Information

    TG5521E(e).book Page 6 Tuesday, March 16, 2010 7:47 AM Important Information Operating safeguards For your safety L Unplug the product from power outlets before cleaning. Do not use liquid or To prevent severe injury and loss of aerosol cleaners. life/property, read this section carefully before L Do not disassemble the product.

  • Page 7: Important Safety Instructions

    MH batteries AAA (R03) size. Base unit location/avoiding noise L Do not mix old and new batteries. The base unit and other compatible Panasonic L Do not open or mutilate the batteries. units use radio waves to communicate with Released electrolyte from the batteries is each other.

  • Page 8: Other Information

    TG5521E(e).book Page 8 Tuesday, March 16, 2010 7:47 AM Important Information L Operating the product near electrical For more information about collection and appliances may cause interference. Move recycling of old products and batteries, please away from the electrical appliances. contact your local municipality, your waste disposal service or the point of sale where you purchased the items.
  • Page 9 TG5521E(e).book Page 9 Tuesday, March 16, 2010 7:47 AM Important Information Note: L Design and specifications are subject to change without notice. L The illustrations in these instructions may vary slightly from the actual product. Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333...

  • Page 10: Getting Started

    Setting up L USE ONLY Ni-MH batteries AAA (R03) size. Connections L Do NOT use Alkaline/Manganese/Ni- Cd batteries. L Use only the supplied Panasonic AC L Confirm correct polarities (S, T). adaptor PQLV219E. ■ Base unit Press plug firmly. Hook Rechargeable Ni-MH ONLY “Click”...

  • Page 11: Note When Setting Up

    L It is normal for batteries not to reach the same telephone line jack using a T- full capacity at the initial charge. adaptor. Your Panasonic sales shop can Maximum battery performance is offer you more information about reached after a few complete cycles of connection possibilities.

  • Page 12: Controls

    TG5521E(e).book Page 12 Tuesday, March 16, 2010 7:47 AM Getting Started K Charge contacts Controls ■ Control type A Soft keys The handset features 3 soft keys. By Handset pressing a soft key, you can select the feature shown directly above it on the display.

  • Page 13: Display

    TG5521E(e).book Page 13 Tuesday, March 16, 2010 7:47 AM Getting Started Item Meaning Display Privacy mode is on. (page 24) Handset display items Ringer volume is off. (page 25) Item Meaning Blocked call Within base unit range (page 26, 29) Out of base unit range New voice mail Paging, intercom mode.

  • Page 14: Turning The Power On/Off

    TG5521E(e).book Page 14 Tuesday, March 16, 2010 7:47 AM Getting Started Icon Action Initial settings Adds new entry. (page 19, Symbol meaning: Displays the character Example: {V}/{^}: “Off” entry mode for phonebook Press {V} or {^} to select the words search.

  • Page 15: One Touch Eco Mode

    TG5521E(e).book Page 15 Tuesday, March 16, 2010 7:47 AM Getting Started One touch eco mode The {ECO/R} button on the handset enables you to activate the eco function with one touch. By activating eco mode, your unit can reduce the base unit transmission power by up to 90% in standby mode.

  • Page 16: Making/Answering Calls

    TG5521E(e).book Page 16 Tuesday, March 16, 2010 7:47 AM Making/Answering Calls {V}/{^}: “Yes” i M i {ic} Making calls Pause (for PBX/long distance service users) Lift the handset and dial the phone A pause is sometimes required when number. making calls using a PBX or long L To correct a digit, press ^.

  • Page 17: Useful Features During A Call

    TG5521E(e).book Page 17 Tuesday, March 16, 2010 7:47 AM Making/Answering Calls To return to the conversation, press Adjusting the handset ringer volume 1 again. Press {^} or {V} repeatedly to select the desired volume while the handset is Recall/flash ringing for an incoming call. {ECO/R} allows you to use the special Note: features of your host PBX such as...

  • Page 18: Key Lock

    TG5521E(e).book Page 18 Tuesday, March 16, 2010 7:47 AM Making/Answering Calls Note: L To prevent other users from joining your conversations with outside callers, turn the privacy mode on (page 24). Key lock The handset can be locked so that no calls or settings can be made.

  • Page 19: Phonebook

    TG5521E(e).book Page 19 Tuesday, March 16, 2010 7:47 AM Phonebook L Press the same dial key repeatedly to display the first Handset phonebook entry corresponding to each character located on that dial key. The phonebook allows you to make calls L If there is no entry corresponding without having to dial manually.

  • Page 20: Copying Phonebook Entries

    16). Copying phonebook entries You can copy phonebook entries between 2 handsets. *1 Panasonic compatible handset Copying an entry Find the desired entry (page 19). {V}/{^}: “Copy” i M {V}/{^}: Select the handset you want to send the phonebook entry to.

  • Page 21: Programming

    TG5521E(e).book Page 21 Tuesday, March 16, 2010 7:47 AM Programming Programmable settings You can customise the unit by programming the following features using the handset. To access the features, there are 2 methods: – scrolling through the display menus (page 21) –...
  • Page 22 TG5521E(e).book Page 22 Tuesday, March 16, 2010 7:47 AM Programming Main menu Sub-menu 1 Sub-menu 2 Page – Ringer Setup Ringer Volume Handset – Base Unit – – Ringtone – Initial Setup Ringer Setup Ringer Volume – Ringtone Time Settings Set Date/Time Alarm –...
  • Page 23 TG5521E(e).book Page 23 Tuesday, March 16, 2010 7:47 AM Programming Programming using the direct commands 8 i {#} Enter the desired code. Select the desired setting. i M L This step may vary depending on the feature being programmed. L To exit the operation, press {ic}. Note: L In the following table, <...
  • Page 24 TG5521E(e).book Page 24 Tuesday, March 16, 2010 7:47 AM Programming Feature Code Setting System Page Recall/Flash {0}: 900 msec. {1}{2}{1} {1}: 700 msec. {2}: 600 msec. {3}: 400 msec. {4}: 300 msec. {5}: 250 msec. {*}: 200 msec. {#}: 160 msec. {6}: 110 msec.
  • Page 25 TG5521E(e).book Page 25 Tuesday, March 16, 2010 7:47 AM Programming *1 If “System” column is checked, you do not need to program the same item using another handset. *2 This feature allows the unit to automatically adjust the date and time each time caller information including date and time is received.

  • Page 26: Special Programming

    TG5521E(e).book Page 26 Tuesday, March 16, 2010 7:47 AM Programming Changing the handset name Special programming Each handset can be given a customised name (“Bob”, “Kitchen”, Alarm etc.). This is useful when you make intercom calls between handsets. You An alarm sounds at the set time for 3 can also select whether or not the minutes once or daily.

  • Page 27: Registering A Unit

    TG5521E(e).book Page 27 Tuesday, March 16, 2010 7:47 AM Programming Important: reveal the PIN to you. If you forget your PIN, see page 43. L You must store the phone number with an area code in the call barred 8 i {#}{1}{3}{2} list.

  • Page 28: Base Unit

    {ic} Increasing the range of the base unit You can increase the signal range of the base unit by using a DECT repeater. Please use only the Panasonic DECT Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333...

  • Page 29: Caller Id Service

    TG5521E(e).book Page 29 Tuesday, March 16, 2010 7:47 AM Caller ID Service – Being replaced on the base unit or charger. Using Caller ID service – Pressing {ic}. Important: Phonebook name display L This unit is Caller ID compatible. To When caller information is received and use Caller ID features, you must it matches a phone number stored in the...
  • Page 30 TG5521E(e).book Page 30 Tuesday, March 16, 2010 7:47 AM Caller ID Service Editing a caller’s phone number before calling back {<} (y) {V}/{^}: Select the desired entry. L If > is displayed, not all of the information is shown. To see the remaining information, press {>}.

  • Page 31: Answering System

    TG5521E(e).book Page 31 Tuesday, March 16, 2010 7:47 AM Answering System announced to callers even though their messages are not recorded. Answering system The answering system can answer and record calls for you when you are Turning the answering unavailable to answer the phone. system on/off You can also set the unit to play a greeting message but not to record...

  • Page 32: Greeting Message

    TG5521E(e).book Page 32 Tuesday, March 16, 2010 7:47 AM Answering System M i {ic} Greeting message Playing back the greeting When the unit answers a call, a greeting message message is played to callers. 8 i {#}{3}{0}{3} You can use either: –...
  • Page 33 TG5521E(e).book Page 33 Tuesday, March 16, 2010 7:47 AM Answering System Operation Erasing all messages Play greeting Press {4} 2 times while the unit is not in message use. Record greeting {7}{6} message Turn answering Listening to messages system on using the handset Pause message {9} or O...

  • Page 34: Remote Operation

    TG5521E(e).book Page 34 Tuesday, March 16, 2010 7:47 AM Answering System After the greeting message starts, Erasing all messages enter your remote access code. L The unit announces the number of 8 i {#}{3}{2}{5} new messages. {V}/{^}: “Yes” i M i {ic} Follow the voice guidance prompts as necessary or control the unit using remote commands (page 34).

  • Page 35: Answering System Settings

    TG5521E(e).book Page 35 Tuesday, March 16, 2010 7:47 AM Answering System Operation Answering system Turn answering system off Erase currently playing settings {*}{4} message Erase all messages {*}{5} Number of rings before the Reset to a pre-recorded {*}{6} unit answers a call greeting message (during greeting message You can change the number of times the...
  • Page 36 TG5521E(e).book Page 36 Tuesday, March 16, 2010 7:47 AM Answering System – Set this unit’s “Number of Rings” setting so that this unit’s answering system answers calls before the voice mail service of your service provider/telephone company does. It is necessary to check the number of rings required to activate the voice mail service provided by your service...

  • Page 37: Voice Mail Service

    TG5521E(e).book Page 37 Tuesday, March 16, 2010 7:47 AM Voice Mail Service Voice mail service Voice mail is an automatic answering service offered by your service provider/ telephone company. After you subscribe to this service, your service provider/ telephone company’s voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy.

  • Page 38: Intercom/Locator

    TG5521E(e).book Page 38 Tuesday, March 16, 2010 7:47 AM Intercom/Locator Intercom Transferring calls, conference calls Intercom calls can be made between handsets. Outside calls can be transferred or a Note: conference call with an outside party can L If you receive an outside call while be made between 2 handsets.

  • Page 39: Useful Information

    TG5521E(e).book Page 39 Tuesday, March 16, 2010 7:47 AM Useful Information Character entry The dial keys are used to enter characters and numbers. Each dial key has multiple characters assigned to it. The characters that can be entered depend on the character entry mode (page 39).
  • Page 40 TG5521E(e).book Page 40 Tuesday, March 16, 2010 7:47 AM Useful Information Extended 1 character table (N) L The following are used for both uppercase and lowercase: Extended 2 character table (O) L The following are used for both uppercase and lowercase: Cyrillic character table (P) Helpline Tel.

  • Page 41: Error Messages

    TG5521E(e).book Page 41 Tuesday, March 16, 2010 7:47 AM Useful Information Error messages If the unit detects a problem, one of the following messages is shown on the display. Display message Cause/solution L The handset has lost communication with the base Base no power unit.

  • Page 42: Troubleshooting

    TG5521E(e).book Page 42 Tuesday, March 16, 2010 7:47 AM Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the handset.
  • Page 43 TG5521E(e).book Page 43 Tuesday, March 16, 2010 7:47 AM Useful Information Problem Cause/solution I cannot activate the eco mode. L You cannot set eco mode when you set the repeater mode “On”. If required, set the repeater mode to “Off” (page 28). I cannot register a handset to a L The maximum number of handsets (6) is base unit.
  • Page 44 TG5521E(e).book Page 44 Tuesday, March 16, 2010 7:47 AM Useful Information Problem Cause/solution Noise is heard, sound cuts in L You are using the handset or base unit in an and out. area with high electrical interference. Re- position the base unit and use the handset away from sources of interference.
  • Page 45 TG5521E(e).book Page 45 Tuesday, March 16, 2010 7:47 AM Useful Information Caller ID Problem Cause/solution Caller information is not L You must subscribe to a Caller ID service. displayed. Contact your service provider/telephone company for details. L If your unit is connected to any additional telephone equipment, remove and plug the unit directly into the wall jack.
  • Page 46 TG5521E(e).book Page 46 Tuesday, March 16, 2010 7:47 AM Useful Information Answering system Problem Cause/solution The unit does not record new L The answering system is turned off. Turn it on messages. (page 31). L The message memory is full. Erase unwanted messages (page 32).
  • Page 47 TG5521E(e).book Page 47 Tuesday, March 16, 2010 7:47 AM Useful Information Liquid damage Problem Cause/solution Liquid or other form of moisture L Disconnect the AC adaptor and telephone line has entered the handset/base cord from the base unit. Remove the batteries unit.

  • Page 48: Conditions Of Guarantee

    8. The guarantee period applicable to this product shall be 12 months. Please keep these operating instructions with your receipt. Panasonic Business Systems U.K. Receipt No. Date of purchase Model No.

  • Page 49: Index

    TG5521E(e).book Page 49 Tuesday, March 16, 2010 7:47 AM Index Keytones: 23 Index M Making calls: 16 Missed calls: 29 Mute: 17 Additional handsets: 27 Alarm: 26 Pause: 16 Answering calls: 16 Phonebook: 19 Answering system: 31 PIN: 27 Call screening: 31 Power failure: 11 Erasing messages: 32, 33, 35 Power on/off: 14...
  • Page 50 TG5521E(e).book Page 50 Tuesday, March 16, 2010 7:47 AM Notes...
  • Page 51 TG5521E(e).book Page 51 Tuesday, March 16, 2010 7:47 AM Notes...
  • Page 52 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd.

This manual is also suitable for:

Kx-tg5522eKx-tg5523e

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