Warranty - Cello SERAFIN Owner's Manual

CELLO LIMITED WARRANTY
Parts
Cello warranties all mechanical parts for five years and electronic parts for life.
Labor
Labor is the responsibility of the distributor except for the following:
Any defective product during the first year shall be repaired by the distributor with
labor paid by Cello according to factory rates for a given repair. At Cello's discretion,
or if the distributor is unable to perform the repair, the unit may be returned to the
factory for service using agreed-upon air freight. After repair, the unit will be returned
by the same carrier or equivalent. During years 2-5, if the distributor is unable to
perform the repair Cello will pay return air freight from the factory by agreed upon
carrier provided the unit was shipped to the factory with air freight prepaid.
Cello will not pay freight if units are returned without a Return Authorization number
(RA#). Cello will not pay freight if units are found to be in perfect working order.
Warranty of Repair Work Performed:
Any specific repairs or modifications effected by the factory or authorized service facility
shall be guaranteed for 100% parts and labor for the remainder of the warranty period for
the unit or one year (whichever is longer), except for electronic parts which carry a
lifetime warranty.
Product Registration and Transferability:
Distributors shall fill out the form on the outside of the carton when the goods are delivered
to the retailer. The form should be sent to Cello, Limited. Warranty cards inside the box
shall be completed by the retailer and customer respectively and returned to Cello, Limited
within thirty days from the date of the sale to the customer.
All products must be registered. When sold, new owners must be registered for the transfer of
the warranty to be effected. All warranties are transferable to any succession of subsequent
registered owners. Please contact you nearest authorized Cello supplier or the Customer
Service Department at the factory for details of subsequent owner warranty registration.
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Tampering/Abuse/Misuse:
Any unauthorized modifications, repairs or tampering, and/or any indications of
obvious owner abuse, negligence or improper usage, as determined by Cello, Limited
shall be grounds to void the warranty.
Service:
If you believe your Cello equipment is not functioning properly, please call the Customer
Service department at the factory. If you need to return your component, you will be given an
R/A (return authorization) number. This number must appear on the outside of the shipping
boxes. Returns without R/A numbers will not be accepted. Returns received in original Cello
packaging will be returned in original packing. Returns received in non-Cello packing will be
returned in new Cello packaging at the owner's expense. If you need replacement packing
materials, please contact the Customer Service Department at the factory.
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