Warranty - Cello Stradivari Series Owner's Manual

CELLO LIMITED WARRANTY
Parts: Cello warranties all mechanical
parts for five years and electronic parts
for life.
Labor: Labor is the responsibility of
the distributor except for the following:
Any defective product during the first
year shall be repaired by the distributor
with labor paid by Cello according to
factory rates for a given repair. At
Cello's discretion, or if the distributor is
unable to perform the repair, the unit
may be returned to the factory for
service using agreed-upon air freight.
After repair, the unit will be returned by
the same carrier or equivalent. During
years 2-5, if the distributor is unable to
perform the repair Cello will pay return
air freight from the factory by agreed
upon carrier provided the unit was
shipped to the factory with air freight
prepaid.
Cello will not pay freight if units are
returned without a Return Authorization
number (RA#). Cello will not pay
freight if units are found to be in perfect
working order.
Warranty of Repair Work
Performed: Any specific repairs or
modifications effected by the factory or
authorized service facility shall be
guaranteed for 100% parts and labor for
the remainder of the warranty period for
the unit or one year (whichever is
longer), except for electronic parts
which carry a lifetime warranty.
Product Registration &
Transferability: Distributors shall fill
out the form on the outside of the carton
when the goods are delivered to the
retailer. The form should be sent to
STRADIVARI SPEAKERS
Cello, Limited. Warranty cards inside the box
shall be completed by the retailer and
customer respectively and returned to Cello,
Limited within 30 days from the date of the
sale to the customer.
All products must be registered. When sold,
new owners must be registered for the
transfer of the warranty to be effected. All
warranties are transferable to any succession
of subsequent registered owners. Please
contact you nearest authorized Cello supplier
or the Customer Service Department at the
factory for details of subsequent owner
warranty registration.
Tampering/Abuse/Misuse: Any
unauthorized modifications, repairs or
tampering, and/or any indications of obvious
owner abuse, negligence or improper usage,
as determined by Cello, Limited shall be
grounds to void the warranty.
Service: If you believe your Cello equipment
is not functioning properly, please call the
Customer Service department at the factory.
If you need to return your component, you
will be given an R/A (return authorization)
number. This number must appear on the
outside of the shipping boxes. Returns
without R/A numbers will not be accepted.
Returns received in original Cello packaging
will be returned in original packing. Returns
received in non-Cello packing will be
returned in new Cello packaging at the
owner's expense. If you need replacement
packing materials, please contact the
Customer Service Department at the factory.
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