Troubleshooting - Philips HTB5151K/93 User Manual

9 Troubleshooting

Warning
•
Risk of electric shock. Never remove the casing of the
product.
To keep the warranty valid, never try to repair
the product yourself.
If you have problems using this product, check
the following points before you request service.
If you still have a problem, get support at www.
philips.com/support.
Main unit
The buttons on the home theater do not
work.
• Disconnect the home theater from the
power supply for a few minutes, then
reconnect.
Picture
No picture.
• Make sure that the TV is switched to the
correct source for the home theater.
No picture on a TV connected through HDMI.
• Make sure that you use a High Speed
HDMI cable to connect the home theater
and TV. Some Standard HDMI cables do
not display properly for some images, 3D
video, or Deep Color.
• Make sure that the HDMI cable is not
faulty. If it is faulty, replace it with a new
cable.
(Home) and then 731 on the
• Press
remote control to restore the default
picture resolution.
• Change the HDMI video setting, or wait
for 10 seconds for auto recovery.
Disc does not play high-definition video.
• Make sure that the disc contains high-
definition video.
• Make sure that the TV supports high-
definition video.
• Use an HDMI cable to connect to the TV.
Sound
No sound from home theater speakers.
• Connect the audio cable from your home
theater to your TV or other devices.
However, you do not need a separate
audio connection when:
• the home theater and TV are
connected through an HDMI ARC
connection, or
a device is connected to the HDMI IN
•
connector on your home theater.
• Set up the audio for the connected device.
• Reset your home theater to its factory
settings, and then switch it off and switch
on again.
• On your home theater, press
repeatedly to select the correct audio
input.
No sound from wireless subwoofer.
1
Switch off the home theater and then
switch it on again.
2
Switch the home theater to AUX source.
3
Press and hold CONNECT on the
subwoofer until the indicator on the back
of the subwoofer blinks.
4
Press and hold Navigation button
for at least three seconds.
» When the wireless connection
succeeds, the indicator on the
subwoofer lights up.
» If the wireless pairing fails, repeat steps
1 to 4 to connect your subwoofer to
the SoundBar.
(right)
EN
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