Universal Electronics FOXTEL iQ Advanced User's Manual page 23

Before Contacting
Your Retailer
Prior to contacting your retailer for any technical assistance regarding the
information covered in this guide, please refer to the following points which
may resolve any technical issues you may experience:
1. Ensure that you follow the instructions for battery installation and
replacement as outlined on page 3 of thisAdvanced User Guide.
2. Ensure that the path from the FOXTEL iQ Remote to the device is not
obstructed in any way (there must be a clear line of sight).
3. If you are trying to control the FOXTEL Digital service ensure the
FOXTEL iQ Remote is in FOXTEL mode by pressing the FOXTEL
button.
4. If you have programmed a Television Code into the FOXTEL iQ Remote
and are trying to operate your television ensure that the FOXTEL iQ
Remote is in AV mode by pressing the av button.
5. Ensure the device you are operating with the FOXTEL iQ Remote is
working correctly. You may need to use the original remote control for
the device to ensure it is functioning correctly. If you continue
to experience problems with the original remote control, refer to the
manufacturers instructions for the device
6. Please ensure that you read this manual thoroughly. This guide has
been designed to guide you through the steps required to successfully
use the FOXTEL iQ Remote supplied
If you require further technical assistance, please contact your retailer or the
support hotline 1300669347 8:30am-6:00pm (Eastern Standard Time).
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