Troubleshooting; Installing, Partitioning, And Formatting The Drive; Frequently Asked Questions - Western Digital My Passport Ultra User Manual

Troubleshooting

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This chapter includes the following topics:

Installing, Partitioning, and Formatting the Drive

Frequently Asked Questions

If you have problems installing or using this product, refer to this troubleshooting section
or visit our support website at
for more help.
Installing, Partitioning, and Formatting the Drive
How to
• Partition, and format a WD drive on Windows (8, 7, Vista, XP) and Mac
OS X
• Convert a Mac OS X GPT partition to an NTFS partition in Windows XP
• Convert a Mac OS X GPT partition to an NTFS partition in Windows 7
or Vista
• Download software, utilities, firmware updates, and drivers for WD
products (from the Downloads Library)
• Format a WD external hard drive in FAT32* (to use Windows or Mac
OS X)
*The FAT32 file system has a maximum individual file size of 4 GB and cannot create par-
titions larger than 32 GB in Windows. To create partitions larger than 32 GB in FAT32
when reformatting the drive, download the External USB/FireWire FAT32 Formatting Util-
http://support.wdc.com/product/download
ity from
Windows users can avoid these size limitation by formatting the drive to NTFS using
either the Windows Disk Management utility or similar third-party software. For further
details, see:
• Answer ID 291 at
• Article IDs 314463 and # 184006 at
• The appropriate third-party software documentation or support organization
Frequently Asked Questions
Q: Why is the drive not recognized under My Computer or on the computer desktop?
A: If your system has a USB 3.0 or USB 2.0 PCI adapter card, be sure that its drivers
are installed before connecting your WD USB 3.0 external storage product. The drive
is not recognized correctly unless USB 3.0 or USB 2.0 root hub and host controller
drivers are installed. Contact the adapter card manufacturer for installation
procedures.
Q: Why won't my computer boot when I connect my USB drive to the computer before
booting?
A: Depending on your system configuration, your computer might try to boot from your
WD portable USB drive. Refer to your system's motherboard BIOS setting
documentation to disable this feature or visit
Knowledge Base answer ID 1201. For more information about booting from external
drives, refer to your system documentation or contact your system manufacturer.
http://support.wdc.com
http://support.wdc.com
support.microsoft.com
and search our knowledge base
.
http://support.wdc.com
TROUBLESHOOTING – 55
MY PASSPORT ULTRA
USER MANUAL
Answer ID
3865
3645
3647
1425
291
and see