Troubleshooting Guide - Freeflow Spas Tropic Owner's Manual

WHY DOES MY SPA RUN ALL THE TIME?
Your hot tub is designed to run from the time you plug it in until it reaches the set temperature. It
cannot be turned off until the set temperature is reached. After the set temperature is achieved, your
hot tub will only turn on during filter cycles (every 12 hours), when the water temperature drops
below the set temperature on the controller or when activated by you. Spa will not heat without the
cover being on and properly attached.
WHY IS MY SPA NOT HEATING?
Your Fusion Hot Tubs heats using a thermo friction heat system and will heat 1 to 1.5 degrees an
hour. Depending on the temperature of your fill water, heating to 100 degrees can take as long as
20-24 hours. You hot tub will not heat without the cover being on and properly attached.
NOTHING IS WORKING
Check the following:
1. Is there power to the hot tub?
2. Is the household circuit breaker tripping?
3. If 1 & 2 are yes, call your dealer.
PUMP DOES NOT OPERATE, BUT THE LIGHT DOES
Press the JETS button:
The pump operates but no water flows to jets. Pump may not be properly primed. This can happen
after the spa is drained and refilled. Press the JETS button several times, never leaving the motor
on for more than 5-10 seconds at-a-time.
THERE IS WATER ON THE FLOOR AROUND SPA
1. Check to make sure cover is securely fastened. Condensation can sometimes run down the side
of your hot tub. This does not indicate a leak and is normal.
1. Open your equipment compartment and check the pump unions. These can sometimes loosen
up during transit.
POOR JET ACTION
1. Press the JETS button to make certain the pump is on.
2. Rotate the air control to the "max" position.
3. Make sure the water level is at the ring above the jets.
4. Check for dirty filter. Clean, if necessary.
5. Make sure all jets are in the open position
WATER IS TOO HOT
1. Check desired temperature on topside control
2. Check for a diagnostic Message (see Control System manual for details)
OH - Overheat (spa is deactivated) DO NOT ENTER THE WATER.
If the spa water has reached overheat you can remove the cover to promote heat reduction.
The hot tub Control System should reset itself when the water temperature reduces below 106ºF
or 43ºC. When the hot tub falls below the reset temperature you can push any button on the
topside control to reset the Control System. If the hot tub will not reset, then shut off power to the
spa and call customer service.
* Under extreme and/or prolong weather conditions it is possible for the ambient temperature to exceed 106F/40C,
therefore; effecting the water temperature of the hot tub and causing the tub to overheat. These conditions could
cause the tub sensors to produce an OH message and prevent the usage of your hot tub during these conditions. The
location of your hot tub should be reconsidered to reduce the outside temperature around the tub. For example, you
may need to prevent direct sunlight on any surface of your hot tub. Regardless, do not enter your hot tub if the
temperature is above 104F.

Troubleshooting Guide

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