Using The Worldwide Web; Preparing To Call Technical Support - HP L2045w User Manual

Problem
The monitor is off but it did
not seem to enter into a
low-power sleep mode.

Using the Worldwide Web

For the online access to technical support information, self-solve tools, online assistance, community
forums of IT experts, broad mutlivendor knowledge base, monitoring and diagnostic tools, go to
http://www.hp.com/support

Preparing to Call Technical Support

If you cannot solve a problem using the trouble shooting tips in this section, you may need to call
technical support. Have the following information available when you call:
●
The monitor
●
Monitor model number
●
Serial number for the monitor
●
Purchase date on invoice
●
Conditions under which the problem occurred
●
Error messages received
●
Hardware configuration
●
Hardware and software you are using
34 Appendix A Troubleshooting
Possible Cause
The HP Display LiteSaver may not
be compatible with the computer
system. Some notebook
computers are not compatible and
the monitor power can not be
controlled.
The monitor's power saving
control is disabled.
Solution
Confirm that the HP Display LiteSaver is compatible with
the system.
1. Right-click on the HP Display LiteSaver
system tray.
2. Select Power Off Display
The monitor screen should turn off if the system is
compatible. To turn the monitor back on, wait 5 seconds
and move the mouse.
NOTE If the monitor did not turn off, then the
computer graphics driver is not compatible with
the HP Display LiteSaver software.
Check the monitor's OSD menu setting for power saving
enable/disable controls. The control should be set to
enable to allow the monitor to enter into low-power
modes.
icon in the
from the menu.
ENWW