PROLiNK Hurricane 5301G User Manual

PROLiNK Hurricane 5301G User Manual

802.11b/g wireless adsl2+ modem / router

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PROLiNK Hurricane 5301G
Wireless ADSL2+ Modem / Router

User Manual

Hurricane 5301G
802.11b/g Wireless
ADSL2+ Modem / Router
User Manual
Version 1.0
2009-07-24
Page 1 of 73

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Summary of Contents for PROLiNK Hurricane 5301G

  • Page 1: User Manual

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual Hurricane 5301G 802.11b/g Wireless ADSL2+ Modem / Router User Manual Version 1.0 2009-07-24 Page 1 of 73...
  • Page 2 PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual Hardware connection for H5301G Wall Computer Socket Power Telephone Adapter (Optional) Micro Filter LAN Port Power switch Page 2 of 73...
  • Page 3: Table Of Contents

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual Contents Introduction .............................. 6 Intended Audience ........................6 Definitions Of Terms Used In This Document................. 6 Acronyms Used Throughout This Document................6 Usage Instructions ........................6 Questions Or Comments On This Document ................. 6 System Overview .............................
  • Page 4 PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual 4.4.5.1 IP/Port Filtering....................30 4.4.5.2 MAC Filtering....................... 32 4.4.5.3 Port Forwarding....................34 4.4.5.4 DMZ........................35 4.4.5.5 URL Blocking....................... 36 4.4.5.6 Domain blocking....................37 4.4.6 IGMP Proxy Configuration ................... 39 4.4.7 UPnP Configuration .....................
  • Page 5 PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual 5.5.1 A.1 1483 Bridged Model ....................68 5.5.2 A.2 1483 MER Model....................69 5.5.3 A.3 PPPoE Model ......................70 5.5.4 A.4 PPPoA Model......................71 5.5.5 A.5 1483 Routed Model ....................72 Appendix Product Support and Contact Information .........
  • Page 6: Introduction

    User Manual 1 Introduction The ADSL2+ Modem/Router user manual contains the guidance to install and configure PROLiNK Hurricane 5301G Wireless ADSL2+ Modem/Router using the Web GUI. 1.1 Intended Audience This manual is intended for end users to access ADSL broadband service.
  • Page 7: System Overview

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual 2 System Overview 2.1 General Description Hurricane 5301G wireless router high-speed ADSL2+ Ethernet/Wireless Modem/Router that is specifically designed to connect to the Internet and to directly connect to your local area network (LAN) via high-speed 10/100 Mbps Ethernet, or wireless LAN (WLAN).
  • Page 8: Software Features

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual 2.2.3 Software Features RFC-1483/2684 LLC/VC-Mux bridged/routed mode RFC-1577 Classical IP over ATM RFC-2516 PPPoE RFC-2364 PPPoA ITU-T 1.610 F4/F5 OAM send and receive loop-back 802.1d Spanning-Tree Protocol DHCP Client/Server/Relay RIP v1/v2...
  • Page 9: Hardware Installation

    3.2 Hardware Setup Procedures 1. Connect RJ-11 line from Hurricane 5301G to the wall phone socket 2. Connect RJ-45 line from your PC LAN Port to Hurricane 5301G Ethernet port 3. Connect the 12V power adapter Page 9 of 73...
  • Page 10: Software Configuration

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual 4 Software Configuration The DSL device is an ADSL2+ wireless router. When you power on the device, the system will boot up and connect to ADSL automatically. The system provides a PVC for bridge test by default.
  • Page 11 PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual Once you have connected to ADSL2+ router. You will see the status page. This page displays the ADSL modem/router’s current status and settings. This information is read-only except for the PPPoE/PPPoA channel for which user can connect/disconnect the channel on demand.
  • Page 12: Lan Configuration

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual 4.1 LAN Configuration This page shows the current setting of LAN interface. You can set IP address, subnet mask, and IGMP Snooping for LAN interface in this page. Fields in this page:...
  • Page 13: Wireless Configuration

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual 4.2 Wireless Configuration This section provides the wireless network settings for your WLAN interface. The wireless interface enables the wireless AP function for ADSL modem. 4.2.1 Basic Setting This page contains all of the wireless basic settings. Most users will be able to configure the wireless portion and get it working properly using the setting on this screen.
  • Page 14: Advanced Settings

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual Channel Number Select the appropriate channel from the list provided to correspond with your network settings. You shall assign a different channel for each AP to avoid signal interference. Radio Power (mW) The maximum output power: 15mW, 30mW or 60mW.
  • Page 15 PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual Fields in this page: Field Description Authentication Type Open System: Open System authentication is not required to be successful while a client may decline to authenticate with any particular other client.
  • Page 16: Security

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual (SSID) into open air at regular interval. This feature is intended to allow clients to dynamically discover and roam between WLANs; if this option is disabled, the device will hide its SSID. When this is done, the station cannot directly discover its WLAN and MUST be configure with the SSID.
  • Page 17 PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual Field Description Encryption There are 4 types of security to be selected. To secure your WLAN, it’s strongly recommended to enable this feature. WEP: Make sure that all wireless devices on your network are using the same encryption level and key.
  • Page 18: Access Control

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual Function buttons in this page: Apply Changes Change the settings. New parameters will take effect after save into flash memory and reboot the system. See section “Admin” for save details.
  • Page 19: Wps

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual device). Deny Listed When this option is selected, all wireless clients except those whose MAC addresses are in the current access control list will be able to connect (to this device).
  • Page 20 PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual Fields in this page: Field Description Disable WPS Check to disable the Wi-Fi protected Setup. WPS Status When AP’s settings are factory default (out of box), it is set to open security and un-configured state.
  • Page 21: Wan Configuration

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual take it. Function buttons in this page: Regenerate PIN Click to regenerate the Self-PIN Number. Start PBC Click to start the Push Button method of WPS. Apply Changes Click to commit changes.
  • Page 22 PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual Function buttons in this page: Click Add to complete the channel setup and add this PVC channel into configuration. Modify Select an existing PVC channel by clicking the radio button at the Select column of the Current ATM VC Table before we can modify the PVC channel.
  • Page 23: Atm Setting

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual 4.3.2 ATM Setting The page is for ATM PVC QoS parameters setting. The DSL device support 4 QoS mode —CBR/rt-VBR/nrt-VBR/UBR. Fields in this page: Field Description Virtual Path Identifier. This is read-only field and is selected on the Select column in the Current ATM VC Table.
  • Page 24: Adsl Setting

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual exceed. Sustained Cell Rate, measured in cells/sec., is the average cell rate over the duration of the connection. Maximum Burst Size, a traffic parameter that specifies the maximum number of cells that can be transmitted at the peak cell rate.
  • Page 25: Services Configuration

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual Fields in this page: Field Description ADSL modulation Choose prefered xdsl standard protocols. G.lite : G.992.2 Annex A G.dmt : G.992.1 Annex A T1.413 : T1.413 issue #2 ADSL2 : G.992.3 Annex A ADSL2+ : G.992.5 Annex A...
  • Page 26: Dhcp Relay Configuration

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual Fields in this page: Field Description IP Pool Range Specify the lowest and highest addresses in the pool. Max Lease Time The Lease Time is the amount of time that a network user is allowed to maintain a network connection to the device using the current dynamic IP address.
  • Page 27: Dns Configuration

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual network. In this case, you can configure this device to act as a DHCP relay agent. When a host on your network requests Internet access, the device contacts your ISP to obtain the IP configuration, and then forward that information to the host.
  • Page 28: Dynamic Dns

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual Fields in this page: Field Description Attain DNS Select this item if you want to use the DNS servers obtained by the WAN Automatically interface via the auto-configuration mechanism. Set DNS Manually Select this item to configure up to three DNS IP addresses.
  • Page 29 PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual On the Dynamic DNS page, configure the following fields: Field Description Enable Check this item to enable this registration account for the DNS server. DDNS provider There are two DDNS providers to be selected in order to register your device with: DynDNS and TZO.
  • Page 30: Firewall Configuration

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual 4.4.5 Firewall Configuration Firewall contains several features that are used to deny or allow traffic from passing through the device. 4.4.5.1 IP/Port Filtering The IP/Port filtering feature allows you to deny/allow specific services or applications in the forwarding path.
  • Page 31 PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual Protocol There are 3 options available: TCP, UDP and ICMP. Src IP Address The source IP address assigned to the traffic on which filtering is applied. Src Subnet Mask Subnet-mask of the source IP.
  • Page 32: Mac Filtering

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual 4.4.5.2 MAC Filtering The MAC filtering feature allows you to define rules to allow or deny frames through the device based on source MAC address, destination MAC address, and traffic direction.
  • Page 33 PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual MAC address space and are considered as don’t care. Dst MAC Address The destination MAC address. It must be xxxxxxxxxxxx format. Blanks can be used in the MAC address space and are considered as don’t care.
  • Page 34: Port Forwarding

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual 4.4.5.3 Port Forwarding Firewall keeps unwanted traffic from the Internet away from your LAN computers. Add a Port Forwarding entry will create a tunnel through your firewall so that the computers on the Internet can communicate to one of the computers on your LAN on a single port.
  • Page 35: Dmz

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual Function buttons for the setting block: Apply Changes Click to save the rule entry to the configuration. Function buttons for the Current Port Forwarding Table: Delete Selected Delete the selected port forwarding rules from the forwarding table. You can click the checkbox at the Select column to select the forwarding rule.
  • Page 36: Url Blocking

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual 4.4.5.5 URL Blocking The URL Blocking is the web filtering solution. The firewall includes the ability to block access to specific web URLs based on string matches. This can allow large numbers of URLs to be blocked by specifying only a FQDN (such as tw.yahoo.com).
  • Page 37: Domain Blocking

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual Function buttons in this page: Apply Changes Click to disable/enable the URL Blocking capability Add FQDN Add FQDN into URL Blocking table. Delete Selected FQDN Delete the selected FQDN from the URL Blocking table. You can click the checkbox at the Select column to select the Blocked FQDN.
  • Page 38 PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual Fields in this page: Field Description Domain Blocking capability Check this item to enable the Domain Blocking feature. Domain The blocked domain. If the URL of Taiwan Yahoo web site is tw.yahoo.com, the domain can be yahoo.com.
  • Page 39: Igmp Proxy Configuration

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual 4.4.6 IGMP Proxy Configuration Multicasting is useful when the same data needs to be sent to more than one hosts. Using multicasting as opposed to sending the same data to the individual hosts uses less network bandwidth.
  • Page 40 PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual Proxy Interface The upstream WAN interface is selected here. Function buttons in this page: Apply Changes Click to save the setting to the configuration. Undo Discard your settings. Page 40 of 73...
  • Page 41: Upnp Configuration

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual 4.4.7 UPnP Configuration The DSL device supports a control point for Universal Plug and Play (UPnP) version 1.0, and supports two key features: NAT Traversal and Device Identification. This feature requires one active WAN interface.
  • Page 42 PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual You may want to configure RIP if any of the following circumstances apply to your network: − Your home network setup includes an additional router or RIP-enabled PC (other than the ADSL Router). The ADSL Router and the router will need to communicate via RIP to share their routing tables.
  • Page 43: Advance Configuration

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual Receive Mode Indicate the RIP version in which information must be passed to the DSL device in order for it to be accepted into its routing table. Send Mode Indicate the RIP version this interface will use when it sends its route information to other devices.
  • Page 44: Routing

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual Save this bridge configuration. New configuration will take effect after saving into flash memory and rebooting the system. See section “Admin” for details. Show MACs List MAC address in forwarding table.
  • Page 45 PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual Fields in this page: Field Description Enable Check to enable the selected route or route to be added. Destination The network IP address of the subnet. The destination can be specified as the IP address of a subnet or a specific host in the subnet.
  • Page 46 PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual Function buttons in this page: Add Route Add a user-defined destination route. Update Update the selected destination route on the Static Route Table. Delete Selected Delete a selected destination route on the Static Route Table.
  • Page 47: Snmp Configuration

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual 4.5.3 SNMP Configuration Simple Network Management Protocol (SNMP) is a troubleshooting and management protocol that uses the UDP protocol on port 161 to communicate between clients and servers. The DSL device can be managed locally or remotely by SNMP protocol.
  • Page 48: Port Mapping

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual Function buttons in this page: Apply Changes Save SNMP configuration. New configuration will take effect after saving into flash memory and rebooting the system. See section “Admin” for details. 4.5.4 Port Mapping The DSL device provides multiple interface groups.
  • Page 49: Ip Qos

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual Fields in this page: Field Description Enabled/Disabled Radio buttons to enable/disable the interface group feature. If disabled, all interfaces belong to the default group. “Interface groups To manipulate a mapping group: 1.
  • Page 50 PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual Fields on the first setting block of this page: Field Description IP QoS Enable/disable the IP QoS function. Source IP The IP address of the traffic source. Source Netmask The source IP netmask. This field is required if the source IP has been entered.
  • Page 51: Remote Access

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual Physical Port The incoming ports. The selections include LAN ports, wireless port, and the blank for not applicable. Fields on the second setting block of this page: Field Description Outbound Priority The priority level for the traffic that matches this classification rule.
  • Page 52: Diagnostic

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual Fields in this page: Field Description Check/un-check the services on the LAN column to allow/un-allow the services access from LAN side; and “WAN”: Check/un-check the services on the WAN column to allow/un-allow the services access from WAN side.
  • Page 53: Admin

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual Fields in this page: Field Description Select the Internet The available WAN side interfaces are listed. You have to select one for the WAN Connection side diagnostic. 4.7 Admin 4.7.1 Save & Reboot...
  • Page 54: Backup/Restore

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual Function buttons in this page: 1. Save Current Configuration >> Apply 2. Factory Default Configuration >> Apply 3. Reboot >> restart the modem 4.7.2 Backup/Restore This page allows you to backup and restore your configuration into and from file in your host.
  • Page 55: System Log

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual 4.7.3 System Log This page shows the system log. 4.7.4 Password The first time you log into the system, you use the default password. There are two-level logins: admin and user. The admin and user password configuration allows you to change the password for administrator and user.
  • Page 56: Upgrade Firmware

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual Fields in this page: Field Description User Name Selection of user levels are: admin and user. Old Password Enter the old password for this selected login. New Password Enter the new password here.
  • Page 57: Acl

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual 4.7.6 ACL The Access Control List (ACL) is a list of permissions attached to the DSL device. The list specifies who is allowed to access this device. If ACL is enabled, all hosts cannot access this device except for the hosts with IP address in the ACL table.
  • Page 58: Time Zone

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual 4.7.7 Time Zone Simple Network Timing Protocol (SNTP) is a protocol used to synchronize the system time to the public SNTP servers. The DSL device supports SNTP client functionality in compliance with IETF RFC2030.
  • Page 59: Tr-069 Config

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual 4.7.8 TR-069 Config (Optional) TR-069 is a protocol for communication between a CPE and Auto-Configuration Server (ACS). The CPE TR-069 configuration should be well defined to be able to communicate with the remote ACS.
  • Page 60 PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual server at the system startup, and will continue to send it periodically at an interval defined in Periodic Inform Interval field; When this field is disabled, the DSL device will only send Inform RPC to the ACS server once at the system startup.
  • Page 61: Statistics

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual 4.8 Statistics The DSL device shows the different layer of network statistics information. 4.8.1 Interfaces You can view statistics on the processing of IP packets on the networking interfaces. You will not typically need to view this data, but you may find it helpful when working with your ISP to diagnose network and Internet data transmission problems.
  • Page 62: Adsl

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual 4.8.2 ADSL This page shows the ADSL line statistic information. Page 62 of 73...
  • Page 63: Channel Mode Configuration

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual 5 Channel Mode Configuration ADSL router supports multiple channel operation modes. This section will show procedures to configure the router. 5.1 Bridge Mode ADSL modem/router can be set to Bridge mode.
  • Page 64: Mer(Mac Encapsulating Routing) Mode

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual 5.2 MER(Mac Encapsulating Routing) Mode 1. Open the WEB page at “WAN interface/Channel Configuration”. 2. Select the Channel Mode to “1483 MER”. Set the parameters VPI/VCI and Encapsulation mode according to the CO DSLAM’s setting.
  • Page 65: Pppoe Mode

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual 5.3 PPPoE Mode 1. Open the WEB page at “WAN interface/Channel Configuration”. 2. Select the Channel Mode to “PPPoE”. Set the parameters VPI/VCI and Encapsulation mode according to the CO DSLAM’s setting.
  • Page 66: Pppoa Mode

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual 5.4 PPPoA Mode 1. Open the WEB page at “WAN interface/Channel Configuration”. 2. Select the Channel Mode to “PPPoA”. Set the parameters VPI/VCI and Encapsulation mode according to the CO DSLAM’s setting.
  • Page 67 PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual 5.5 1483 Routed Mode 1. Open the WEB page at “WAN interface/Channel Configuration”. 2. Select the Channel Mode to “1483 Routed”. Set the parameters VPI/VCI and Encapsulation mode according to the CO DSLAM’s setting.
  • Page 68: 1483 Routed Mode

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual Appendices Appendix A: Protocol Stacks 5.5.1 A.1 1483 Bridged Model Ethernet Ethernet Ethernet Ethernet LLC/SNAP LLC/SNAP (1483-B) (1483-B) AAL5 AAL5 100BaseT 100BaseT xDSL xDSL SONET/SDH SONET/SDH ATU-R DSLAM BRAS 1483 Bridged Channel Mode Scenario...
  • Page 69: 1483 Mer Model

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual 5.5.2 A.2 1483 MER Model Ethernet Ethernet Ethernet Ethernet LLC/SNAP LLC/SNAP (1483-B) (1483-B) AAL5 AAL5 100BaseT 100BaseT xDSL xDSL SONET/SDH SONET/SDH ATU-R DSLAM BRAS 1483 MER Channel Mode Scenario Page 69 of 73...
  • Page 70: Pppoe Model

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual 5.5.3 A.3 PPPoE Model PPPoE PPPoE Ethernet Ethernet Ethernet Ethernet LLC/SNAP LLC/SNAP (1483-B) (1483-B) AAL5 AAL5 100BaseT 100BaseT xDSL xDSL SONET/SDH SONET/SDH ATU-R DSLAM BRAS PPPoE Channel Mode Scenario Page 70 of 73...
  • Page 71: Pppoa Model

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual 5.5.4 A.4 PPPoA Model Ethernet Ethernet AAL5 AAL5 100BaseT 100BaseT xDSL xDSL SONET/SDH SONET/SDH ATU-R DSLAM BRAS PPPoA Channel Mode Scenario Page 71 of 73...
  • Page 72: 1483 Routed Model

    PROLiNK Hurricane 5301G Wireless ADSL2+ Modem / Router User Manual 5.5.5 A.5 1483 Routed Model Ethernet Ethernet LLC/SNAP LLC/SNAP (1483-R) (1483-R) AAL5 AAL5 100BaseT 100BaseT xDSL xDSL SONET/SDH SONET/SDH ATU-R DSLAM BRAS 1483 Routed Channel Mode Scenerio Page 72 of 73...
  • Page 73 Appendix PRODUCT SUPPORT AND CONTACT INFORMATION At PROLiNK, we are committed to provide you with the best quality of products as well as the best technical support. While if your computer is infected by virus, we may suggest you to find a solution in order to remove the virus, because we are unable to assist you until the virus is eradicated.

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