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Hughes Network Systems HN9000 User Manual

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HN9000 Satellite Modem
User Guide
1037577-0001
Revision E
February 18, 2011

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Summary of Contents for Hughes Network Systems HN9000

  • Page 1 HN9000 Satellite Modem User Guide 1037577-0001 Revision E February 18, 2011...
  • Page 2 Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness of the material in this document. Hughes Network Systems, LLC shall not be liable for errors contained herein. The information in this document is subject to change without notice. Hughes Network Systems, LLC makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

  • Page 3: Table Of Contents

    Typical values for Reception Information parameters...............22 Red flags on Reception Information page..................23 Transmission Information page......................24 Typical values for Transmission Information parameters............25 Red flags on Transmission Information page................26 Terminal Status page..........................26 Typical values for Terminal Status parameters................27 HN9000 Satellite Modem User Guide 1037577-0001 Revision E...
  • Page 4 Configuring proxy settings........................67 Configuring Internet Explorer to not use a proxy server............67 Appendix B: Home networking..............69 Wireless network basics.........................69 Ethernet (wired) network basics ......................70 Appendix C: Standards compliance.............73 Electromagnetic interference (EMI).......................73 FCC Part 15..........................73 HN9000 Satellite Modem User Guide 1037577-0001 Revision E...
  • Page 5 Contents Canada Class B warning......................74 Operational and safety requirements for Canada...................74 Repairs in Canada........................74 Appendix D: Acronyms used in this guide..........75 HN9000 Satellite Modem User Guide 1037577-0001 Revision E...
  • Page 7 Figure 2: Single-host configuration..........................2 Figure 3: Multiple-host configuration in an Ethernet wired LAN...................3 Figure 4: Private network configuration..........................3 Figure 5: Power supply for the HN9000 satellite modem ....................4 Figure 6: HN9000 in vertical position..........................6 Figure 7: Icon for creating shortcut..........................10 Figure 8: System Control Center home page.........................11...
  • Page 8 Figure 57: Select Manually from the configure drop-down menu.................66 Figure 58: LAN settings – Internet Explorer........................67 Figure 59: Satellite modem in a wireless home network....................70 Figure 60: Satellite modem in a wired Ethernet home network ..................71 HN9000 Satellite Modem User Guide viii 1037577-0001 Revision E...
  • Page 9 Table of Tables Table 1: Specifications for the HN9000 satellite modem ....................4 Table 2: Power supply specifications for the HN9000 satellite modem................5 Table 3: Button links on System Control Center screens....................13 Table 4: System Status button colors..........................14 Table 5: System Status parameters – typical values and range..................18 Table 6: Red flags on System Status page........................20...

  • Page 11: Understanding Safety Alert Messages

    It appears next to the DANGER, WARNING, and CAUTION signal words as part of the signal word label. Other symbols may appear next to DANGER, WARNING, or CAUTION to indicate HN9000 Satellite Modem User Guide 1037577-0001 Revision E...
  • Page 12 (for example, fire or electric shock). If other hazard symbols are used in this document they are identified in this section. Additional symbols This document uses this symbol to indicate a safety alert message that concerns a potential electric shock hazard. HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 13: Contact Information

    For modems purchased from a value-added reseller If you purchased this product from one of our VARs, do not contact Hughes. Contact your VAR for technical support according to the procedure supplied by them. They are trained to help you with any technical problem.

  • Page 15: Chapter 1: Satellite Modem Overview

    Chapter Satellite modem overview Topics: The HN9000 satellite modem connects to the Internet or an intranet by satellite and provides Internet or intranet service to a single host, typically a computer, Scope of this user guide or to multiple hosts on a LAN. A host may be a computer using Windows or Supported configurations other supported operating system.

  • Page 16: Scope Of This User Guide

    This user guide describes the features and operation of the Hughes HN9000 satellite modem, which provides Internet access by satellite. It also provides certain reference information, such as the meaning of the modem’s front panel LEDs. The HN9000 is designed for consumers and small business users.

  • Page 17: Figure 3: Multiple-Host Configuration In An Ethernet Wired Lan

    PC at a second location. This configuration requires two antennas—one at each location. The Hughes Internet Gateway connection is optional and is based upon the network design for the customer private network. Typically this type of configuration is used only in enterprise (business) environments.

  • Page 18: Satellite Modem Specifications

    Power supply information The power supply is included in the satellite modem shipping carton. Figure 5: Power supply for the HN9000 satellite modem Before proceeding, make sure you have the correct power supply. Check the part number on the power supply and refer to Figure 5: Power supply for the HN9000 satellite modem on page 4.

  • Page 19: Operating Environment

    • If the satellite modem is installed outside the United States or Canada, observe the power standards and requirements of the country where it is installed. Table 2: Power supply specifications for the HN9000 satellite modem Power supply type and...

  • Page 20: Modem Operating Position

    Chapter 1 Satellite modem overview Modem operating position Operate the HN9000 modem only in a vertical position, that is, resting on its built-in base as shown in Figure 6: HN9000 in vertical position on page 6. Figure 6: HN9000 in vertical position...
  • Page 21 Satellite modem overview Chapter 1 • HTTP 1.1 or greater enabled • Proxy settings disabled HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 23: Chapter 2: System Control Center

    Common features on System Control Center screens System Status page Reception Information page Transmission Information page Terminal Status page System Information page State codes Checking download allowance status Connectivity Test page HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 24: Accessing The System Control Center

    The System Control Center home page appears. 3. Drag the icon that appears in front of the address displayed in the browser to the computer desktop. Figure 7: Icon for creating shortcut HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 25: System Control Center Home Page

    • On some screens and in some messages you may see the word terminal or the abbreviation ST. Both refer to the satellite modem. Text links The System Control Center home page includes the following text links: HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 26: Common Features On System Control Center Screens

    View Help Topics – Opens the Help page, which includes a variety of topics such as recommended browser and TCP/IP settings. Restart HN9000 – Restarts the satellite modem. myHughesNet Go to myHughesNet provides access to the HughesNet Web Portal, which contains a variety of useful tools, resources, and information.

  • Page 27: Button Links

    For more information see System Status page on page 17. Reception Info Reception Information page Displays statistics about received data and receive connection status. For more information see Reception Information page on page 21. HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 28: System Status Button

    The red flag indicates a problem related to the parameter listed next to the flagged value. Click the parameter name to see a pop-up window that may include helpful information, depending on what the problem is. HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 29: Links In The Left Panel

    Parameters are listed in this format on all five status and information screens, which are listed below: • System Status page • Reception Information page • Transmission Information page • Terminal Status page • System Information page HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 30: State Codes On Status And Information Screens

    On the status and information screens, a red flag next to a value indicates a problem related to the parameter listed in the same row where the flagged value appears. The flagged value appears HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 31: System Status Page

    18 may not appear on your System Status screen. The System Status page and other System Control Center pages show information that may be particularly useful for advanced users and for troubleshooting. HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 32: Typical Values For System Status Parameters

    Receive Signal Strength (value is not displayed until about 2 minutes after certain events such as modem re-boot or antenna repointing) Normalized Power Word (value is 29–45 20–65. not displayed until about 2 minutes HN9000 Satellite Modem User Guide 1037577-0001 Revision E...
  • Page 33 Group Barred – Same as individually barred except barred as part of a group of modems. Not Barred. Security Keys State Valid Valid – Security keys are valid. Not Valid – Security keys are invalid. HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 34: Red Flags On System Status Page

    Fallback – System is in fallback Wait for weather to improve. mode. The modem is experiencing severe weather conditions affecting the data rate. The data rate has been reduced to improve the transmission. HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 35: Reception Information Page

    System Control Center Chapter 2 Flagged parameter Probable cause Possible solutions (Note: For HN9000 the only Data Not applicable. Path values are Satellite Normal or Fallback.) Operational State Modem is not fully operational. Look for red flags next to other parameters.

  • Page 36: Typical Values For Reception Information Parameters

    Up – The modem is receiving signals from the satellite. Down – The modem is not receiving signals from the satellite. Receive Signal Strength 160–220 0–255. CONUS SNR 4.5–18.0. PTP SNR 4.5–18.0. HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 37: Red Flags On Reception Information Page

    No Beacon (or) Make sure the receive cable is tightly connected to the modem’s SQF of 0 or 1. rear panel. Any other cable connections must be checked by a qualified installer. HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 38: Transmission Information Page

    25 displays information about data transmissions from the satellite modem. The information on this screen may be useful to a service provider representative if you need help in resolving a problem. HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 39: Typical Values For Transmission Information Parameters

    Any whole number. Transmit Path Fault Not applicable (parameter reserved for future use). Traffic Statistics: Transmit Total Satellite Packets Transmitted ≥ 0 Any whole number. Total Satellite Packets Dropped ≥ 0 Any whole number. HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 40: Red Flags On Transmission Information Page

    • IP Forwarding and Routing Statistics – These refer to system control messages. • Local IP Interface Statistics – Sum of various counts of messages. • Dial Backup Status – This category of parameters does not apply to the HN9000 modem. HN9000 Satellite Modem User Guide...

  • Page 41: Typical Values For Terminal Status Parameters

    TCP Acceleration Status Enabled Enabled Disabled Turbo Page Status Enabled Enabled Disabled SSL Acceleration Status Disabled Disabled Connected to Server Connecting to Server Disconnected from Server DNS Acceleration Status Enabled Enabled Disabled HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 42: System Information Page

    The first (left) column identifies the parameter categories: • Identification – Contains system ID information such as Site ID (installation site ID) and ST name (a unique name that identifies the satellite modem). HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 43: Typical Values For System Information Parameters

    Uplink Cell A number Not applicable Downlink Microcell A number Not applicable Uplink Polarization Not applicable RHCP LHCP Downlink Polarization Not applicable RHCP LHCP Shaped Beam Types Not applicable No Conus Full Conus HN9000 Satellite Modem User Guide 1037577-0001 Revision E...
  • Page 44 Not applicable Domain Static Address Mapping Within An IPv4 address Not applicable Local Domain Address Translation to External Not applicable Not applicable Domains Static Address Mappings to Not applicable Not applicable External Domains HN9000 Satellite Modem User Guide 1037577-0001 Revision E...
  • Page 45 Not applicable SSL Acceleration Disabled Not applicable DSCP Mode Disabled Not applicable VRRP Disabled Not applicable Disabled Not applicable IPsec Disabled Not applicable This parameter does not apply to the HN9000 modem. HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 46: State Codes

    System Control Center pages. Figure 20: Examples of state codes Table 12: State codes on page 32 lists and explains all HN9000 state codes. In this table, modem refers to the satellite modem. Table 12: State codes...
  • Page 47 Note: State codes 1 – 20 appear only while the modem is being installed or during a hard reboot (resulting from power being removed and then restored). Operational phase HN9000 Satellite Modem User Guide 1037577-0001 Revision E...
  • Page 48 State code 30 clear weather, call your service indicates a percentage of bad slots provider to verify cabling and within the last hour that exceeds a pointing. preset value. HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 49: Viewing The State Codes List

    Call your service provider. out-of-service state by the NOCC. Viewing the state codes list To view a list of state codes with an explanation of each code: 1. Click the underlined state code number. HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 50: Checking Download Allowance Status

    2. Scroll down to see the entire list of state codes. Checking download allowance status To ensure fair Internet access for all HughesNet subscribers, Hughes has established a Fair Access Policy (FAP). For each subscriber there is a limit on how much information can be downloaded daily, depending on the subscriber’s service plan.

  • Page 51: Connectivity Test Page

    Instructions for the test are provided on the screen. No special configuration is required. Figure 23: Terminal Connectivity Test page For details about this test, see Testing connectivity to the satellite on page 45. HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 53: Chapter 3: Leds

    The satellite modem has a vertical row of LEDs on the front panel and small LEDs on the Ethernet port on the back of the modem. The LEDs provide Front panel LEDs information about the satellite modem’s operating status. LAN port LEDs HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 54: Front Panel Leds

    40. By their appearance—on, off, or blinking—the LEDs indicate the modem’s operating status. Figure 24: Front panel LEDs on the HN9000 modem Table 13: Front panel LED indications on page 40 explains what the modem status is when the LEDs are on, off, or blinking.

  • Page 55: Lan Port Leds

    Green and orange LEDs on the LAN (Ethernet) port on the modem's rear panel indicate link status and speed, as explained in Figure 25: LAN port LEDs on page 41. Figure 25: LAN port LEDs HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 57: Chapter 4: Troubleshooting

    For instructions on configuring a computer to work properly with the modem see Computer settings on page 49. If your browsing speed seems slow, you may have exceeded your daily download allowance. See Checking download allowance status on page 36. HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 58: Troubleshooting Common Problems

    3. In the browser address bar, type www.systemcontrolcenter.com or 192.168.0.1 and press Enter. Note: To use 192.168.0.1, DHCP must be enabled on the computer. If the System Control Center does not appear, continue with the remaining steps. HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 59: Testing Connectivity To The Satellite

    (inside) and the radio assembly and antenna (outside). Figure 27: Satellite loopback connectivity test 1. To conduct this test from any System Control Center page, click Connectivity Test in the left panel. The initial Terminal Connectivity Test page appears. HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 60: Figure 28: Terminal Connectivity Test Page

    The screen shows the minimum, average, and maximum delay times for the test messages in milliseconds. Most important is whether all messages are received or not. For additional information, see How to interpret these results on the test results page. HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 61: Hot Cable Connector

    If you are using a firewall, refer to the firewall documentation and make sure none of its settings are blocking access to either the Internet or the Hughes servers. Make sure you are using the latest version of any anti-virus and/or firewall software.

  • Page 63: Appendix A: Computer Settings

    Figure 30: Example of Addressing parameters showing available private IP addresses on page 50 is an example of System Information page address parameters for a satellite modem with a service plan that provides private IP addresses. HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 64: Configuring A Computer To Use Dhcp

    This type of IP address is called a dynamically assigned IP address because it can change when the computer disconnects from the network and later re-connects. HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 65: Configuring Windows 7 To Use Dhcp

    52. Note: Depending on the computer’s security settings, a pop-up message may appear, requesting that you confirm the action before proceeding. If you see this message, click Continue to proceed. HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 66: Figure 33: Local Area Connection Properties - Windows 7

    12. Click Close to close the Local Area Connection status dialog. 13. Confirm that you have an IP address: a) Press Win+R (Windows key + R). b) Type cmd and click OK. c) In the command, type ipconfig/renew and press Enter. HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 67: Configuring Windows Vista To Use Dhcp

    Note: Depending on the computer's security settings, a pop-up User Account Control message may appear, requesting that you confirm the action before proceeding. If you see this message, click Continue to proceed. Figure 36: Local Area Connection Properties – Windows Vista HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 68: Configuring Windows Xp To Use Dhcp

    Figure 38: Network connections – Windows on page 55. A Local Area Connection icon must appear under the LAN or High-Speed Internet heading. If it does not, the network is not installed correctly. HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 69: Figure 38: Network Connections - Windows Xp

    6. Highlight Internet Protocol (TCP/IP). Be careful not to uncheck the checkbox. 7. Click Properties. The Internet Protocol Properties dialog appears as shown in Figure 40: Internet Protocol Properties – Windows XP on page 56. HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 70: Configuring Windows 2000 To Use Dhcp

    4. Ensure that both Client for Microsoft Networks and Internet Protocol (TCP/IP) are installed and checked in the Local Area Connection properties dialog as shown in Figure 41: Local Area Connection Properties Dialog – Windows 2000 on page 65. HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 71: Figure 41: Local Area Connection Properties Dialog - Windows 2000

    Click Start → Run. b) Type cmd and click OK. c) Type ipconfig/renew and press Enter. d) Make sure an IP address is shown on the line that starts with IP Address. HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 72: Configuring A Mac Computer To Use Dhcp

    Figure 44: Select DHCP from the configure drop-down menu on page 58. The IP Address field becomes disabled. Figure 44: Select DHCP from the configure drop-down menu 5. Click Apply Now to close the screen. HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 73: Configuring A Computer For A Static Ip Address

    60. Note: Depending on the computer’s security settings, a pop-up message may appear, requesting that you confirm the action before proceeding. If you see this message, click Continue to proceed. HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 74: Figure 46: Local Area Connection Properties - Windows 7

    Understanding the modem address and computer address on page 49. 11. Select Use the following DNS server addresses. 12. Enter 66.82.4.8 in the Preferred DNS server field. 13. Click OK. 14. Restart the computer. HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 75: Configuring Windows Vista To Use A Static Ip Address

    Continue to proceed. Figure 49: Local Area Connection Properties – Windows Vista 3. Ensure that both Client for Microsoft Networks and Internet Protocol (TCP/IP) are installed and checked as shown. HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 76: Configuring Windows Xp To Use A Static Ip Address

    3. Right-click the Local Area Connection icon that represents the satellite modem network connection, and select Properties as shown in Figure 51: Accessing Local Area Connection Properties – Windows XP on page 63. HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 77: Figure 51: Accessing Local Area Connection Properties - Windows Xp

    6. Highlight Internet Protocol (TCP/IP). Be careful not to uncheck the checkbox. 7. Click Properties. The Internet Protocol Properties dialog appears as shown in Figure 53: Internet Protocol Properties – Windows XP on page 64. HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 78: Configuring Windows 2000 To Use A Static Ip Address

    4. Ensure that both Client for Microsoft Networks and Internet Protocol (TCP/IP) are installed and checked in the Local Area Connection properties dialog as shown in Figure 41: Local Area Connection Properties Dialog – Windows 2000 on page 65. HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 79: Configuring A Mac Computer To Use A Static Ip Address

    13. Click OK again to save the settings and close the Local Area Connection Properties dialog. 14. Restart the computer. Configuring a Mac computer to use a static IP address Perform the following procedures to configure a Mac system for a static IP address. HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 80: Figure 56: Mac Network Screen

    For additional information, see Understanding the modem address and computer address on page 49. 6. Click Apply Now to close the screen and complete the configuration. HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 81: Configuring Proxy Settings

    Figure 58: LAN settings – Internet Explorer 4. Uncheck the check box next to Use a proxy server for your LAN. 5. Click OK. 6. Close Internet Explorer and re-launch it to make sure the changes take effect. HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 83: Appendix B: Home Networking

    Note: For home networking you need additional equipment other than the satellite modem that is not included with the modem. For network setup, support and configuration, contact the network hardware manufacturer and/or operating system software developer. Hughes is not responsible for home network installation, management, or troubleshooting.

  • Page 84: Ethernet (Wired) Network Basics

    If the users on your network share large files, you may need a faster hub, a switch, or a router. The Ethernet NIC must support the auto-negotiate feature, which enables compatibility and inter-operability among Ethernet devices. HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 85: Figure 60: Satellite Modem In A Wired Ethernet Home Network

    Run Ethernet cables behind walls whenever possible or secure them to floor baseboards and doorway frames. Do not use staples to secure Ethernet cable. Leave enough slack in the cable to accommodate possible future repair splices or moving of equipment. HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 87: Appendix C: Standards Compliance

    Appendix Standards compliance The HN9000 satellite modem has been certified to conform to the standards shown in Table 14: HN9000 standards compliance on page 73. Additional information follows the table. Table 14: HN9000 standards compliance Category Standard Electromagnetic Interference (EMI) standards...

  • Page 88: Canada Class B Warning

    Appendix C Standards compliance Model numbers: HN9000 (1500826-xxxx) The two-way Hughes system (HN9000) complies with the Canadian ICES-003, Class B standard. Canada Class B warning This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme á la norme NMB-003 du Canada.

  • Page 89: Appendix D: Acronyms Used In This Guide

    IGMP Internet Group Management Protocol Internet Protocol IPSec Internet Protocol security IRDP Internet Router Discovery Protocol Internet service provider ISRP A Hughes proprietary routing protocol Local area network LHCP Left-hand circular polarization HN9000 Satellite Modem User Guide 1037577-0001 Revision E...
  • Page 90 Satellite terminal (an alternate name for satellite modem; used on some software screens) Transmission Control Protocol Transmission information packet TTMP TCP Transaction Multiplexing Protocol Uplink, Underwriters Laboratory Voltage, alternating current Value added reseller VRRP Virtual Router Redundancy Protocol HN9000 Satellite Modem User Guide 1037577-0001 Revision E...
  • Page 91 Parameters on System Control Center screens 15 Front panel LEDs 40 Position for operating modem 6 Powering down the satellite modem 5 Power outlet 4 requirements 4 Gateway, Internet 2 Power supply 4 Private IP address 49 HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

  • Page 92: Revision E

    Supported configurations 2 System Control Center 9, 10, 14, 17, 21, 24, 26, 28 opening 10 Wireless network 69 Reception Information page 21 basic information 69 Shortcut for System Control Center 10 HN9000 Satellite Modem User Guide 1037577-0001 Revision E...

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