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Hughes Network Systems ThurayaIP User Manual

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All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No part of this
publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems,
LLC., 11717 Exploration Lane, Germantown, Maryland 20876. Hughes Network Systems, LLC., has made every effort to
ensure the correctness and completeness of the material in this document. Hughes Network Systems, LLC., shall not be
liable for errors contained herein. The information in this document is subject to change without notice. Hughes Network
Systems, LLC. makes no warranty of any kind with regard to this material, including, but not limited to, the implied
warranties of merchantability and fitness for a particular purpose.
All trademarks, marks, names, or product names referenced in this publication are the property of their respective
owners, and Hughes Network Systems, LLC. neither endorses nor otherwise sponsors any such products or services
referred to herein. HUGHES and Hughes Network Systems are trademarks of Hughes Network Systems, LLC. THURAYA
trademark is the sole and exclusive property of Thuraya Satellite Telecommunications Company.
User Guide
ThurayaIP
Satellite Modem
Revision B
3500175-0001
Copyright 2008 Hughes Network Systems, LLC.
Trademarks

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Summary of Contents for Hughes Network Systems ThurayaIP

  • Page 1 Copyright 2008 Hughes Network Systems, LLC. All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems, LLC., 11717 Exploration Lane, Germantown, Maryland 20876.

  • Page 3: Safety Information

    Where you see this alert symbol and WARNING heading, strictly follow the warning instructions to avoid personal injury. DANGER Electric shock hazard: Where you see this alert symbol and DANGER heading, strictly follow the warning instructions to avoid electric shock injury or death. ThurayaIP Satellite Modem User Manual...
  • Page 4 Hughes Network Systems could void your authority to operate this equipment. Use a soft damp cloth only to clean your ThurayaIP. To avoid impaired Modem performance, please ensure your ThurayaIP’s antenna is not damaged or covered with foreign material like paint or labelling.
  • Page 5 Batteries and accessories Use approved batteries (HNS P/N 3500108-0001) and accessories only. Use of non-approved accessories may result in loss of performance, damage to ThurayaIP, fire, electric shock or injury. AC Mains power adapter (HNS P/N 3500114-0001) is for indoor use only.
  • Page 6 ThurayaIP. INFORMATION TO USER Hughes Network Systems, LLC, declares under our sole responsibility that the product Hughes 9103 Satellite IP Terminal to which this declaration relates, is in conformity with the following standards and/or other normative documents: ETSI EN 301 681 , ETSI EN 300 328, ETSI EN 301 489-1, ETSI EN 301 489-17, ETSI EN 301 489-20, IEC 60950-1.

  • Page 7: Table Of Contents

    CREEN WLAN C ................. 16 ONFIGURATION CREEN ....................18 ROPERTIES CREEN ....................19 TATISTICS CREEN ....................... 19 TATUS CREEN ....................21 ETTINGS CREENS ....................25 OINTING CREEN IP.................... 26 PGRADING HURAYA ..................27 PGRADING OFTWARE ThurayaIP Satellite Modem User Manual...
  • Page 8 TROUBLESHOOTING ................. 28 ..................28 ENERAL ROUBLESHOOTING ......................33 TATUS ODES GLOSSARY....................44 ThurayaIP Satellite Modem User Manual...

  • Page 9: Introduction

    Please read this user manual carefully to understand all the aspects of operating your ThurayaIP. First Time Set-Up This section guides you through the process of setting up and...

  • Page 10: Software Installation And Configuration

    There are five basic steps to getting your Modem up and running: Step 1: SIM insertion Step 2: Power Connection and Battery Charging ThurayaIP Step 3: Obtain Initial GPS Fix using the Step 4: Data Connections Step 5: Pointing to the Satellite ThurayaIP Satellite Modem User Manual...

  • Page 11: Step 1: Sim Insertion

    GPS satellites are in view at any given ti m e. You need all three satellite icons to be on solidly to obtain a GPS fix. If any are missing or flashing then the GPS signal is being blocked. GPS Satellite Icon Location on Display ThurayaIP Satellite Modem User Manual...

  • Page 12: Step 4: Data Connections

    THERNET Connect the Ethernet cable to your laptop’s network interface and insert the other end of the connector into the ThurayaIP. Note: Any Ethernet cable can be used to connect the laptop and modem as long as it is less than100 meters in length.
  • Page 13 You must be able to obtain a clear view of the satellite in the sky for the ThurayaIP connect to the network. If the recommended satellite is obstructed from your location, consider using the alternate satellite instead. If neither satellite is Compass ThurayaIP Satellite Modem User Manual...
  • Page 14 ThurayaIP and the ThurayaIP Satellite. If the view is blocked by trees, mountains, buildings, metalized glass or similar objects then you must relocate ThurayaIP. Additional assistance can be found in the troubleshooting section of the ThurayaIP User Manual. Do not stand in front of the Antenna...

  • Page 15: Quick Reference

    ThurayaIP has a valid GPS location then the GPS icon on the display will go from flashing to solid. Likewise, the web MMI will indicate if the currently available GPS location is valid or invalid. ThurayaIP Satellite Modem User Manual...

  • Page 16: Integrated Man Machine Interface (Immi)

    Scroll to next menu item Long press Start GPS receiv er manually Modify button Short press Scroll to next option of displayed menu item when in menu Long press Toggle WiFi on/off (when not in menu display) ThurayaIP Satellite Modem User Manual...

  • Page 17: Mmi Status Enu Isplay Ummary

    The two major menu options are the following: Change Rate: Modify the QoS settings for Transmit and Receive. LCD Contrast: Modify the contrast on your LCD. ThurayaIP Satellite Modem User Manual...

  • Page 18: Change Rate

    When the list of values is exhausted, press the Modify button to lead you back to the first value. You can cancel the selection and transition back to the status display via a short press of the Power button. ThurayaIP Satellite Modem User Manual...

  • Page 19: Immi Rssi Display

    The indicator always defaults to off when the unit powers on. Use a short press of the Connect button to toggle the audio pointing indicator on and off. MMI I CONS Battery Icon ThurayaIP Satellite Modem User Manual...
  • Page 20 Off if external power is disconnected. GPS Icon The GPS icon indicates the state of the GPS information in the ThurayaIP, specifically whether the information is up-to- date or should be refreshed. The icon flashes when the stored GPS information is older than the GPS validity period.

  • Page 21: Creens

     Netscape Communicator version 7.2  Firefox 2.0  AOL Explorer  Macintosh Safari To access the ThurayaIP, connect your computer, run a supported browser and enter http://192.168.128.100 into the browser’s address field. You may wish to add this address to the browser’s bookmark list so the address will be easier to find in the future.
  • Page 22 Connect/Disconnect: This button toggles the network connection state on or off. When Disconnected no data can be sent or recei v ed. Change Data Rate: This button allows you to change the connection parameters for the current session. ThurayaIP Satellite Modem User Manual...

  • Page 23: Connection Management Screen

    You can force the connection to match the requested QoS. If disabled, the best streaming rate possible -- up to and including the selected rate -- will be allowed. If enabled, the terminal will ThurayaIP Satellite Modem User Manual...

  • Page 24: Wlan Configuration Screen

    X30, X31, X32, X40 and X41). If you try to activate a channel not supported in the selected region, the request shall be rejected with an error message. WLAN Channel: Select the WLAN channel from a drop down list (1 through 14). ThurayaIP Satellite Modem User Manual...
  • Page 25 (0-9, A-F) key value in each of four text boxes. In 128-bit WEP mode, enter a 26 character (0-9, A-F) key value in the Key1 text box. Generate: Instead of manually entering a key value, you may press the Generate button to automatically generate a key value. ThurayaIP Satellite Modem User Manual...

  • Page 26: Properties Screen

    If you invoke Restore Factory Defaults, you will need to re-enter any configuration information supplied by your Service Provider. You must enter the security code to complete the reset. Current Settings: provides the current communications parameters. Software Version ThurayaIP Satellite Modem User Manual...

  • Page 27: Statistics Screen

    TATUS CREEN The Status Screen, displayed in a separate window, provides you with a constantly updated flow of dynamic information and a concise summary of the ThurayaIP status. ThurayaIP Satellite Modem User Manual...
  • Page 28 Signal Strength status shown on the pointing screen. Seeing differences between these two levels is normal and not an indication of a problem with your ThurayaIP. Satellite Antenna Type: Use this display to determine which satellite antenna is in use. The standalone terminal will use its internal antenna.

  • Page 29: Settings Screens

    ETTINGS CREEN After executing the necessary First Time Set-up steps to configure ThurayaIP, you may want to select the Network Settings screen to check your network configuration. This screen provides you with control over key network access parameters. Here you find the appropriate Domain Name Service (DNS)
  • Page 30 Access Point Name (APN) value. You should modify these fields only if directed to do so by your Service Provider. The choices are the following: ThurayaIP, Refill, <BLANK> (enter the desired name) and Disabled. SAVE/ CANCEL: If you want the values you have entered to be processed, click the SAVE button, exit the wMMI, and reboot your computer.
  • Page 31 To change an existing Security Code, click this link. You will be required to enter the Old Code, the New Code, and the New Code again for confirmation. Click Save to store the changes. ThurayaIP Satellite Modem User Manual...
  • Page 32 The advanced settings screen allows you to modify several key operating parameters in the unit. Satellite Search Method: Normal is the default method to use unless your Service Provider specifies the Full Method. The Full method takes longer ThurayaIP Satellite Modem User Manual...

  • Page 33: Pointing Screen

    Signal Strength meter described below to optimise the pointing direction. Signal Strength: This blue bar moves to the right as the signal received from the satellite gets stronger. The numeric display to the right of the ThurayaIP Satellite Modem User Manual...

  • Page 34: Upgrading Thuraya Ip

    Use this display when fine tuning ThurayaIP’s orientation to the satellite. Signal strength is only a relative measure of the satellite signal strength and may vary from location to location.

  • Page 35: Upgrading Software

    LAN, or dial up connection. Go to www.thuraya.com or use the Upgrade link on the Properties Page if connected to the ThurayaIP. ThurayaIP Go to the web site area for updates. To download, select the latest upgrade package. The browser proceeds to retrieve the package.
  • Page 36 SIM card is present. SIM card may be Remov e the SIM card and make inserted incorrectly. sure that it is inserted according to the instructions in the User Manual. ThurayaIP Satellite Modem User Manual...
  • Page 37 After ten failed attempts to enter the appears to be have been Security Code,you must switch the Modem off and on again to have invalid. changed. access to another 10 retries. If you forgot the Security Code, contact your Service Provider. ThurayaIP Satellite Modem User Manual...
  • Page 38 ThurayaIP cannot You did not exit Click the ‘Exit Pointing’ button access the internet antenna pointing from the Pointing page or press after successful mode. the Connect button on the face pointing. of the terminal. ThurayaIP Satellite Modem User Manual...
  • Page 39 You may need to reposition ThurayaIP, v erifying that there are no obstructions blocking the satellite signal and that the Modem has a clear v iew of the sky in the direction of the satellite.
  • Page 40 Because the Signal Quality meter measures the channel currently in use, there may be slight differences in what the meter shows as channels are changed from one type to another. ThurayaIP Satellite Modem User Manual...
  • Page 41 Service Provider for service. 3 SIM card access has Failure to access the This occurs after 3 failed been blocked. Please SIM card due to too attempts to enter the PIN. The ThurayaIP Satellite Modem User Manual...
  • Page 42 The Modem authorisation has allowed to connect to connection been remov ed by your Serv ice the network. Please failure because Prov ider (Modem IMEI is not contact your Serv ice the Modem is not authorised). Contact your ThurayaIP Satellite Modem User Manual...
  • Page 43 Your authorisation failed. failure because Serv ice Prov ider should check Please contact your the user is not the subscription entries in the authorised for Serv ice Prov ider. Home Location Registry. ThurayaIP Satellite Modem User Manual...
  • Page 44 PDP connect to the obstructions or geographic context. Power down Network. position (such as extreme and try again. latitude or longitude). Contact your Serv ice Prov ider to verify ThurayaIP Satellite Modem User Manual...
  • Page 45 The SIM card bytes and is inv alid. programmed must be replaced by another Please contact your incorrectly. from your Service Prov ider. Serv ice Prov ider. ThurayaIP 27 GPRS software Internal software Power down and try ThurayaIP Satellite Modem User Manual...
  • Page 46 The connection Remov e and reinsert the has been between Terminal interface cable from both the disconnected from the Equipment and PC and the ThurayaIP. When Mobile Terminal. Please Mobile Terminal done reboot the ThurayaIP. establish the has been connection...
  • Page 47 Serv ice Provider. Reacquiring connection… 109 Network service is not Network serv ice If the problem continues, available – No network. not available. contact your Serv ice Provider. Reacquiring connection… ThurayaIP Satellite Modem User Manual...
  • Page 48 Serv ice Provider. Unknown cause. cause unknown. Reacquiring connection… 116 Network Network If the problem continues, connection failure - connection contact your Serv ice Provider. Insufficient resources. failure due to Network may be down. Reacquiring insufficient ThurayaIP Satellite Modem User Manual...
  • Page 49 User ID and password are Rejected by GGSN. failure due to correctly set on the Network Please re-enter User rejection by the Settings screen. If they are ID/Password and try correct and the problem ThurayaIP Satellite Modem User Manual...
  • Page 50 GPS fix during or during the connection process, reacquire connection after Network superseding the old fix. The after receiv ing a new connection Modem will reacquire the GPS fix. procedure. connection. If the problem continues and a new ThurayaIP Satellite Modem User Manual...
  • Page 51 If GPS fix. If the problem condition does not continues, contact your Service clear, please obtain a Prov ider. new GPS location. ThurayaIP Satellite Modem User Manual...
  • Page 52 Internet browsing. The other mode of Modem operation is Pointing Mode. Pointing Mode: In this mode, using ThurayaIP Protractor and Compass, and referencing the Pointing Screen for indications of signal ThurayaIP Satellite Modem User Manual...
  • Page 53 Static Public Network IP Address field that follows. Status Code: A number which uniquely references an event or condition in a hardware or software system. In ThurayaIP, if there is a fault detected, the status code and a description are displayed at the bottom of the Modem wMMI Home and Status screens.

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