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Verizon SureResponse User Manual

Mobile personal emergency response system
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  • Page 1 User Guide...

  • Page 2: Table Of Contents

    Contents Welcome ........................4 What's in the Box ........................ 5 System Descripti on and Controls ..................6 Personal Wearable Device ..................6 Docking Stati on Charger ..................... 7 Personal Wearable Device Display ................9 Turning Your Personal Wearable Device On ..............10 Standby Mode (Airplane Mode) ................
  • Page 3 Pairing Your Personal Wearable Device ..............16 Paging Your Paired Personal Wearable Device ............17 Resetti ng Your System ....................17 To Reset Your Personal Wearable Device ..............17 To Reset Your Docking Stati on Charger ..............17 System Messages and Troubleshooti ng ................18 How to Use Accessories ....................
  • Page 4 FCC, ACTA ........................... 31 SAR Informati on ........................ 34 FDA Consumer Update...................... 36 Compliance with Other FCC Regulati ons ................. 44 General Safety ........................44 Batt ery ..........................45 Charger ..........................47 Recycle Your Device ......................48 Responsible Driving (from verizonwireless.com) ............. 49 RF Emissions (from verizonwireless.com) ................

  • Page 5: Welcome

    Welcome Thank you for choosing the SureResponse Mobile Personal Emergency Response System. Our mobile personal emergency response system connects you to assistance every hour of every day. This simple guide explains how to activate and use your system to discover the safety and assurance our system can provide.

  • Page 6: What's In The Box

    What's in the Box SureResponse™ Personal Wearable Device SureResponse™ Docking Stati on Charger SureResponse™ Travel Charger SureResponse™ Belt Clip SureResponse™ Lanyard SureResponse™ Wrist Strap Telephone Cable Wall Charger Cables (2 each) Verizon Wireless Brochures NOTE: • For your convenience, your system includes a Wrist Strap, Belt Clip, and Lanyard accessory. When using these accessories, please be sure to wear your Personal Wearable Device facing outwards, in order to opti mize call quality.

  • Page 7: System Description And Controls

    System Description and Controls Your Personal Emergency Response System gives you a simple way to stay connected to SureResponse Care Agent. The Docking Stati on Charger connects your Personal Wearable Device to help through your home telephone line. The Personal Wearable Device connects to your Docking Stati on Charger through a remote connecti on.

  • Page 8: Docking Stati On Charger

    Docking Stati on Charger is operati ng via back-up batt ery. Phone Line Light: A steady green light indicates when a telephone line is properly connected. NOTE: Currently not supported. Please visit sureresponse.verizonwireless.com for availability. Acti vity Light: A blinking green light indicates there is a call or the Docking Stati on Charger is pairing with the Personal Wearable Device.
  • Page 9 Page Pair Page Butt on: Pressing the PAGE butt on causes the Personal Wearable Device to ring for easy locati ng. (see page 17) Pair Butt on: Pressing the PAIR butt on initi ates the Personal Wearable Device pairing with the Docking Stati on Charger. (see page 16) The Docking Stati on Charger comes paired with the Personal Wearable Device.

  • Page 10: Personal Wearable Device Display

    Personal Wearable Device Display NOTE: Not all of the items below are shown in the illustrati on above. Symbol Defi niti on Symbol Defi niti on Signal strength Batt ery level No signal Sound level GPS is on and acti ve Silent mode Voice privacy mode Vibrate mode...

  • Page 11: Turning Your Personal Wearable Device On

    Standby Mode (Airplane Mode) Press and hold Volume Key. (for about 5 seconds) • You can also request Standby Mode by calling SureResponse Care Center. "going into standby..." will be seen on the display followed by "set to standby" and will then disappear to show the ti me. Your device is now set to Standby Mode.

  • Page 12: Set Up Your Personal Wearable Device

    Set Up Your Personal Wearable Device Your system will not functi on unless it has been set up properly. You must fi rst set up your Docking Stati on Charger, charge your Personal Wearable Device’s batt ery, and correctly acti vate your Personal Wearable Device. Follow the procedures below to ensure the correct operati on of your system.
  • Page 13 If you have only 1 telephone wall jack, insert the telephone cable into the port labeled "TEL. LINE" found on the rear of the Docking Stati on Charger, and insert the other end into a telephone wall jack (if you have telephone service).

  • Page 14: Docking Your Personal Wearable Device

    Docking Your Personal Wearable Device The Belt Clip and holder come att ached to the Personal Wearable Device. Remove the belt clip from the holder by pressing down on the butt on and sliding downward unti l removed. Ensuring that the Belt Clip holder is sti ll att ached, insert the Personal Wearable Device into the Docking Stati on Charger for charging by aligning the Personal Wearable Device’s charge contact points with the Docking Stati on Charger connectors.

  • Page 15: Acti Vate Your Personal Wearable Device

    A voice recording will inform you that the Personal Wearable Device failed to acti vate and you should either retry using an alternate cellular or landline phone in an outside locati on or call Verizon Wireless Customer Support at 800-922-0204.

  • Page 16: Making An Emergency Call

    You can not end the emergency call, only the SureResponse Care Center can. NOTE: You can make an emergency call when roaming. It may incur additi onal roaming charges.

  • Page 17: Common Procedures

    Common Procedures Pairing Your Personal Wearable Device The Docking Stati on Charger comes paired with the Personal Wearable Device at the ti me of purchase. If you repurchased the Docking Stati on Charger or Personal Wearable Device, pairing process will be needed. Personal Wearable Device needs to be inserted in an accessory before being inserted in the Docking Stati on Charger.

  • Page 18: Paging Your Paired Personal Wearable Device

    Press the Volume Key to turn off the Personal Wearable Device’s alert sound or the alert sound will stop automati cally in approximately 60 seconds. NOTE: Do not press the Call Butt on to cease the paging alert as this will initi ate a call to the SureResponse Care Center.

  • Page 19: System Messages And Troubleshooting

    The Personal Wearable Device is correctly normal operati on docked. Charging Light is off The Personal Wearable Device is not Ensure that the unit is correctly docked. docked. (see page 13) Table 2 * Currently not supported. Please visit sureresponse.verizonwireless.com for availability.

  • Page 20: How To Use Accessories

    How to Use Accessories Using the Wrist Strap accessory Slip the accessory att achment band into the backside of the Personal Wearable Device holder and then press down fi rmly to att ach the band to the velcro wrist strap. Align the Personal Wearable Device's three alignment grooves (located at the bott om) with the bott om curved clip...

  • Page 21: Using The Lanyard Accessory

    • When removing the Personal Wearable Device from the holder, be careful not to drop it. • The Personal Wearable Device does not need to be removed from the Wrist Strap for charging and it should be att ached in the accessory when docking. Using the Lanyard accessory Align the Personal Wearable Device's three alignment grooves (located at the bott om) with the bott om curved clip of the Lanyard holder and push...

  • Page 22: Using The Belt Clip Accessory

    Using the Belt Clip accessory The backside of the Belt Clip holder has a round locking peg. Slide it down between the side channels of the Belt Clip unti l you hear it click into place. Aft er the holder is att ached to the Belt Clip, you can rotate it 360 degrees. Align the Personal Wearable Device's three alignment grooves (located at the bott om) with the bott om curved clip of the holder and push down fi...

  • Page 23: Using The Travel Charger

    Using the Travel Charger You can charge your Personal Wearable Device during a trip using the Travel Charger, while keeping your Docking Stati on Charger installed at home. Front & Back Insert the small end connector of the wall charger cable into the plug labeled "DC IN 5V"...

  • Page 24: Safety Information For Your Device

    Safety Information for Your Device Read this informati on before using your device. Driving safety Talking on the device while driving is extremely dangerous and is illegal in some states. Remember, safety comes fi rst. Check the laws and regulati ons on the use of device in the areas where you drive.

  • Page 25: Electronic Devices

    Electronic devices Your mobile personal emergency response device is a wireless telephone. When it is ON, it receives and also sends out radio frequency (RF) signals. Most modern electronic equipment is shielded from RF energy. However, certain electronic equipment may not be shielded against the RF signals from your wireless device.

  • Page 26: Hearing Aids

    Hearing AIDS Some digital wireless phones may interfere with some hearing aids. In the event of such interference, you may want to consult your service provider (or call the customer service line to discuss alternati ves). Other medical devices If you use any other personal medical device, consult the manufacturer of your device to determine if they are adequately shielded from external RF energy.
  • Page 27 device aboard an aircraft , to prevent any possible interference with airborne electronic equipment. Blasti ng areas To avoid interfering with blasti ng operati ons, turn your device OFF when in a “blasti ng area“ or in areas posted “Turn off two-way radio“. Obey all signs and instructi ons.

  • Page 28: Important Safety Instructions

    Ensure that proper venti lati on is provided at the installati on site. The SureResponse™ Personal Wearable Device comes in a durable water-proof shell (splash/rain resistant). IPX7 certi fi ed, it off ers superior water protecti on.

  • Page 29: Unplug This Cordless Device Immediately From An Outlet If

    • To reduce the risk of fi re, use only No. 26 AWG or larger UL Listed or CSA Certi fi ed Telecommunicati on Line Cord. Unplug This Cordless Device Immediately from an Outlet If: • The wall charger cable or plug is damaged or frayed. •...

  • Page 30: Installation Guidelines

    Installation Guidelines Read and understand all instructi ons and save them for future reference. Follow all warnings and instructi ons marked on the product. Do not install Home Docking Stati on near a bath tub, sink, or shower. Operate this device using only the power source that is indicated on the marking label.

  • Page 31: Safety Information For Fcc Rf Exposure

    Safety Information for FCC RF Exposure • Read this informati on before using your device. In August 1996 the Federal Communicati ons Commission (FCC) of the United States with its acti on in Report and Order FCC 96-326 adopted an updated safety standard for human exposure to radio frequency electromagneti c energy emitt ed by FCC regulated transmitt ers.

  • Page 32: Fcc, Acta

    FCC, ACTA FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communicati ons Commission (FCC) rules. These requirements are intended to provide reasonable protecti on against harmful interference in a residenti al installati on.
  • Page 33 including interference that may cause undesired operati on. Privacy of communicati ons may not be ensured when using this device. To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product.
  • Page 34 The REN for this product is encoded as the 6th and 7th characters following the US: in the product identi fi er (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be fi ve (5.0) or less. For more informati on, please contact your local telephone company.

  • Page 35: Sar Information

    • Remain on the line and briefl y explain the reason for the call before hanging • Perform such acti viti es in off -peak hours, such as early morning or late evening. SAR Information This model meets the government’s requirements for exposure to radio waves. Your wireless device is a radio transmitt er and receiver.
  • Page 36 output. Before a device is available for sale to the public, it must be tested and certi fi ed to the FCC that it does not exceed the limit established by the government adopted requirement for safe exposure. The tests are performed in positi ons and locati ons (e.g., at the ear and worn on the body) as required by the FCC for each model.

  • Page 37: Fda Consumer Update

    FDA Consumer Update U.S. Food and Drug Administrati on Device Facts Consumer Informati on on Device 1. What kinds of devices are the subjects of this update? The term ”wireless phone” refers here to handheld wireless phones with built-in antennas, oft en called ”cell”, ”mobile”, or ”PCS” phones. These types of wireless devices can expose the user to measurable radiofrequency energy (RF) because of the short distance between the device and the user’s head.
  • Page 38 exposures have not found any biological eff ects. Some studies have suggested that some biological eff ects may occur, but such fi ndings have not been confi rmed by additi onal research. In some cases, other researchers have had diffi culty in reproducing those studies, or in determining the reasons for inconsistent results.
  • Page 39 • Environmental Protecti on Agency • Federal Communicati ons Commission • Occupati onal Safety and Health Administrati on • Nati onal Telecommunicati ons and Informati on Administrati on The Nati onal Insti tutes of Health parti cipates in some interagency working group acti viti es, as well.
  • Page 40 pre-disposed to develop cancer in the absence of RF exposure. Other studies exposed the animals to RF for up to 22 hours per day. These conditi ons are not similar to the conditi ons under which people use wireless devices, so we don’t know with certainty what the results of such studies mean for human health.
  • Page 41 6. What is FDA doing to fi nd out more about the possible health eff ects of wireless device RF? FDA is working with the U.S. Nati onal Toxicology Program and with groups of investi gators around the world to ensure that high priority animal studies are conducted to address important questi ons about the eff...
  • Page 42 • If you must conduct extended conversati ons by wireless device every day, you could place more distance between your body and the source of the RF, since the exposure level drops off dramati cally with distance. For example, you could use a headset and carry the wireless device away from your body or use a wireless device connected to a remote antenna Again, the scienti fi...
  • Page 43 devices, there is no reason to believe that hands-free kits reduce risks. Hands-free kits can be used with wireless devices for convenience and comfort. These systems reduce the absorpti on of RF energy in the head because the device, which is the source of the RF emissions, will not be placed against the head.
  • Page 44 defi brillators from wireless devices. This test method is now part of a standard sponsored by the Associati on for the Advancement of Medical instrumentati on (AAMI). The fi nal draft , a joint eff ort by FDA, medical device manufacturers, and many other groups, was completed in late 2000.

  • Page 45: Compliance With Other Fcc Regulations

    Compliance with Other FCC Regulations Operati ng procedures Never violate any of the following Rules and Regulati ons of the FCC when using your device. Such violati ons are punishable by fi ne, imprisonment or both. • Never use obscene, indecent, or profane language. •...

  • Page 46: Battery

    property damage due to batt ery liquid leakage, fi re or rupture. • DO NOT use or store this equipment in a place where it will be exposed to high temperatures, such as near an open fl ame or heat-emitti ng equipment. •...
  • Page 47 range, give it ti me to warm up or cool down before using. • Completely drain the batt ery before recharging. It may take one to four days to completely drain. • Store the discharged batt ery in a cool, dark, and dry place. •...

  • Page 48: Charger

    contact with the skin or clothing, wash it away immediately with clean water. • Dust or dirt on the connecti ng terminal of the batt ery charger may cause malfuncti on. • Please use only the Docking Stati on Charger and Travel Charger you received with your Personal Wearable Device.

  • Page 49: Recycle Your Device

    • Never allow any liquids or water to spill on the charger when it is connected to an AC power source. Always use the charger designed for this unit to avoid any risk of bodily injury or damage to your device or batt ery. •...

  • Page 50: Responsible Driving (From Verizonwireless.com)

    devices to benefi t victi ms of domesti c violence. All donated devices are tax deducti ble. You may mail the device to:CALL TO PROTECT2555 Bishop Circle WestDexter, MI 48130 Drop the device off at a local collecti on center. For a list of collecti oncenters,visit www.wirelessfoundati on.org/CalltoProtect/dropoff...

  • Page 51: Rf Emissions (From Verizonwireless.com)

    If you choose to use your wireless device while driving, several jurisdicti ons have adopted “hands-free” and other restricti ons on the use of wireless devices while driving. It is your responsibility to know and to comply with the law in your area. RF Emissions (from verizonwireless.com) CONSUMER INFORMATION ABOUT RADIO FREQUENCY EMISSIONS...
  • Page 52 INFO-FDA. The FCC issued its own website publicati on stati ng that “[t]here is no scienti fi c evidence that proves that wireless device usage can lead to cancer or other problems, including headaches, dizziness or memory loss.” This publicati on is available at htt p://www.fcc.gov/cgb/consumerfacts/mobilephone.html or through the FCC at (888) 225-5322 or (888) CALLFCC.
  • Page 53 gov/Bureaus/Engineering_Technology/Documents/bulleti ns and htt p://www.fcc. gov/oet/ea/, or visit the Cellular Telecommunicati ons Industry Associati on website at htt p://www.cti a.org/consumer_info/index.cfm/AID/10371. You may also wish to contact the manufacturer of your device. CAN I MINIMIZE MY RF EXPOSURE? If you are concerned about RF, there are several simple steps you can take to minimize your RF exposure.
  • Page 54 recommendati on in December 2000. In this report a group of independent experts noted that no evidence exists that using a device causes brain tumors or other ill eff ects. [The UK’s] recommendati on to limit device use by children was strictly precauti onary;...
  • Page 55 INDEPENDENT EXPERT GROUP ON DEVICES htt p://www.iegmp.org.uk ROYAL SOCIETY OF CANADA EXPERT PANEL ON POTENTIAL HEALTH RISKS OF RADIOFREQUENCY FIELDS FROM WIRELESS TELECOMMUNICATIONS DEVICES 283 Sparks Street Ott awa, Ontario K1R 7X9 Canada Telephone: (613) 991-6990 htt p://www.rsc.ca/index.php?page=expert_panels_rf&lang_id=1&page_id=120 WORLD HEALTH ORGANIZATION Avenue Appia 20 1211 Geneva 27 Switzerland...
  • Page 56 Germany Telephone: 011 49 1888 333 2156 htt p://www.icnirp.de American Nati onal Standards Insti tute 1819 L Street, N.W., 6th Floor Washington, D.C. 20036 (202) 293-8020 htt p://www.ansi.org Nati onal Council on Radiati on Protecti on and Measurements 7910 Woodmont Avenue, Suite 800 Bethesda, MD 20814-3095 Telephone: (301) 657-2652 htt p://www.ncrponline.org...

  • Page 57: Caution

    Caution Avoid potenti al hearing loss. Prolonged exposure to loud sounds (including music) is the most common cause of preventable hearing loss. Some scienti fi c research suggests that using portable audio devices, such as portable music players and cellular telephones, at high volume setti ngs for long durati ons may lead to permanent noise-induced hearing loss.
  • Page 58 • Avoid using headphones aft er exposure to extremely loud noises, such as rock concerts, that might cause temporary hearing loss. Temporary hearing loss might cause unsafe volumes to sound normal. • Do not listen at any volume that causes you discomfort. If you experience ringing in your ears, hear muffl...
  • Page 59 Washington, DC 20201 Voice: 1-800-35-NIOSH (1-800-356-4674) Internet: htt p://www.cdc.gov/niosh/topics/noise/default.html ©2012 Verizon Wireless. All Rights Reserved. This device complies with Part 15 of FCC Rules. Operati on is subject to the following two conditi ons: (1) This device may not cause harmful interference, and (2) This device must accept any interference received.

  • Page 60: Information To User

    Information to User This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protecti on against harmful interference in a residenti al installati on.

  • Page 61: Manufacturer's Warranty

    Manufacturer’s Warranty 12 month limited warranty Personal Communicati ons Devices, LLC (the "Company") warrants to the original retail purchaser of this wireless device (Product), that should this Product or any part thereof during normal consumer usage and conditi ons, be proven defecti ve in material or workmanship that results in the Product's failure within the fi...
  • Page 62 product not approved or authorized by the Company; e) Defects in appearance, cosmeti c, decorati ve or structural items such as framing and non-operati ve parts; Product damaged from external causes such as fi re, fl ooding, dirt, sand, weather conditi ons, batt ery leakage, blown fuse, theft or improper usage of any electrical source;...
  • Page 63 should be delivered with proof of Warranty coverage (e.g. dated bill of sale), the consumer’s return address, dayti me phone number and/or fax number and complete descripti on of the problem, transportati on prepaid, to the Company at the address shown below or to the place of purchase for repair or replacement processing.
  • Page 64 No person or representati ve is authorized to assume for the Company any liability other than expressed herein in connecti on with the sale of this product. Some states or provinces do not allow limitati ons on how long an implied warranty lasts or the exclusion or limitati on of incidental or consequenti al damage so the above limitati on or exclusions may not apply to you.
  • Page 65 ©2012 Verizon Wireless. All Rights Reserved.

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