TELUS Smart Hub Quick Manual page 2

Setting Up the Smart Hub
You are able to connect to your Smart Hub via a wired or
WiFi connection. Follow the instructions below to set up
your connection.
Wired connection with Ethernet cable
1. Connect the yellow Ethernet cable provided to the
port marked LAN at the back of the Smart Hub.
2. Connect the other end of the yellow Ethernet cable
to your computer.
Connect Ethernet Cable
3. Wait approximately 30 seconds for the connection
to establish.
Phone Functions
Making a phone call
The Smart Hub offers the ability to make telephone calls via
your 4G service. Simply pick up the handset and dial the
number you wish to call.
Accessing voicemail
To access your voicemail, simply dial your 10-digit mobile
number. When prompted, enter your
voicemail password.
NOTE: If your voicemail password is NOT recognized,
simply dial ##, followed by your 10-digit mobile number.
When prompted, enter your voicemail password.
Connecting via WiFi
Important note: Please refer to the Wireless security
card that is included in the box for connecting your WiFi
devices. It contains the Wireless Network Name (SSID)
and your password. This information is also located on
the bottom of the Smart Hub unit.
1. Ensure WiFi is enabled on your device (computer/
laptop/smartphone/tablet).
2. From your device, scan for wireless networks in your
area. Connect to the network name that matches
the Wireless Network Name (SSID) found on the
Wireless Security Card, for example "TELUS Smart
Hub 98"
3. When prompted for your wireless security settings,
enter the Wireless Security Key (Password) listed on
your Wireless Security Card.
®/MD
Wireless Network Name (SSID):
Nom du réseau sans fil (SSID):
xxxxxxxxxxxxxxxxxxxxxx
Wireless Security Key (WPA):
Clé de sécurité sans fil (WPA):
xxxxxxxxxxxxxxxxxxxxxx
Please note: The Wireless Security Key is
case sensitive.
Using call-waiting
When you're on the phone and receive another phone
call, you will hear a single, soft beep. If you do not take
the incoming call, you will hear another soft beep 10
seconds later.
To answer a call waiting call:
To connect to the other caller press the flash/recall
button on your phone, wait for the dial tone and press
the number 2 on your phone. You will be connected
to the waiting call. If you do not have a flash button on
handset, press the hook, listen for dial tone and press
the number 2 on your phone.
4. Wait approximately 30 seconds for the connection
to establish. You will know when you are connected
when the WiFi LED is blinking blue.
5. To connect additional devices via WiFi, repeat steps
1 through 4.
Changing your device settings
(Optional)
Through the Smart Hub's web user interface you can
change the Smart Hub settings below if you desire.
The password for the web user interface
Your wireless security settings (Wireless Network
Name (SSID) and Wireless Security Key (Password)
Port forwarding, VPN & other advanced settings
1. Open your Web browser and type 192.168.20.1 into
the address bar and press enter. The default login
details are:
username: admin
password: admin
2. Consult the user manual included on the CD in the
box for specific information on how to change
these settings.
How do I end the call waiting call and return to the
original call?
Press the flash/recall button o your phone, wait for
dial tone and press the number 1. If you do not have
a flash button on handset, press the hook, listen for
dial tone and press the number 1 on your phone.
How do I start a 3 way call between a held call and an
active call?
Press the flash/recall button on your phone, wait for
dial tone and press the number 3 If you do not have
a flash button on handset, press the hook. Listen for
dial tone and press the number 3 on your phone.
For advanced calling features, please consult the user
manual on the included CD
FAQ's
If you require additional support with setting up or troubleshooting your
TELUS Smart Hub please call TELUS Customer Care at 1-866-558-2273
(Select option 4 and then option 3)
1. Am I connected to the TELUS 4G network?
If your Smart Hub is connected to the TELUS 4G network the 3G LED light
will be flashing blue. If it is not flashing blue then follow the steps below.
A. Open your web browser and type http://192.168.20.1 into the
address bar.
B. When prompted, enter the username and password to login (the
default username and password is "admin") to the management
console.
C. Click on "Basic Status" and you should see the 3G connection
status "Connected".
D. If your 3G Connection Status shows "Disconnected", please ensure
that the SIM is inserted properly and that you have a 3G signal. You
may need to move your Smart Hub to a different location in order to
obtain a stronger signal.
2. I can't connect to the internet via WiFi.
If your Smart Hub is connected via WiFi the WiFi LED will be blinking blue
when there is data being transmitted. If it is not blinking blue then you may
follow the steps below.
A. Confirm that you're connected to the Smart Hub by typing
192.168.20.1 into the address bar and press enter. If you reach the
Smart Hub login screen, you are connected to WiFi. If not, you will
need to reconfigure your WiFi connection (refer to Connecting via
WiFi in the Setting Up the Smart Hub section)
B. Confirm the 3G Led and WiFi LED are solid blue. If not, please
unplug your Smart Hub for 30 seconds and consult your user
manual to confirm wi-fi is on.
C. Ensure the Smart Hub is located away from sources of interference
such as cordless phones, microwaves and fridges.
3. Can I use my SIM in a different device?
No, the SIM card can only be used in the TELUS Smart Hub that you
purchased and cannot be used in another Smart Hub or other TELUS
wireless devices.
4. Can I send/receive fax from my TELUS Smart Hub?
Fax service is not a supported feature on the TELUS Smart Hub.
5. Can I use a cordless phone with my Smart Hub?
Yes, up to 5 cordless phones can be supported by the Smart Hub
6. How do I retrieve my voicemail?
If you have voicemail messages waiting you will hear an intermittent dial
tone on your phone. If your phone has a message waiting indicator light, it
will be lit. To access your voicemail dial your 10 digit mobile phone number.
Enter your voicemail password. If the key sequence for your password is not
recognized by the voicemail system, dial ## plus your 10 digit mobile phone
number. Enter your voicemail password.
7. I am having trouble connecting to VPN
Please refer to the insert in the box titled "TELUS Smart Hub- Using a VPN
connection" for VPN set up information.
8. How many devices can I connect via Wi Fi?
You may connect up to 15 devices via Wi Fi.
For more information and Troubleshooting tips, please visit
www.telusmobility.com/support or www.netcomm.com.au/products/telus