TROUBLESHOOTING
Dispenser does not operate.
Make sure the power cord is properly connected to a working outlet.
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Water is leaking.
Call 855-VIVA-111 for assistance.
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Push buttons are stuck and/or faucets are leaking.
Apply mineral oil (baby oil) to button slides to reduce friction.
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No water is coming from the taps.
Make sure the bottle is not empty. If so replace it.
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Make sure to push the water controls in fully.
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Remove bottle receptacle as per page 6 step 1. Shake bottle receptacle vigorously for a
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few seconds then replace.
Cold water is not cold.
It takes up to one hour after setup to dispense cold water.
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Make sure the back of the dispenser is at least 4 inches from a wall and there is free
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airflow on all 4 sides of the dispenser.
Make sure tank is not overfilled. Dispense water until bubbles appear in bottle.
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Adjust thermostat by turning clockwise. Adjust in a single increment of 30 degrees of a
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circle (the equivalent of 1 hour on a standard analog clock face). Wait 1 hour for results.
If unsatisfactory, adjust another 30 degrees clockwise, wait, then asses results.
Thermostat is located at back of unit.
Hot water is not hot.
It takes 15-20 minutes after setup to dispense hot water.
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Make sure the power cord is properly connected to a working outlet.
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Make sure energy saving switch is ON.
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Dispenser is noisy.
Make sure dispenser is positioned on a level surface.
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Water tastes bad.
Drain water from reservoirs and replace bottle with a fresh one.
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Clean dispenser per Proper Care & Cleaning instructions.
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IMPORTANT: Do NOT Return Dispenser To Store.
If you have a question or problem, please contact 855-VIVA-111 for assistance.
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