HP Notebook User Manual
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HP Notebook User Manual

HP Notebook User Manual

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  • Page 1 Notebook User Guide...
  • Page 2 Company under license. Intel and Centrino be bound by the terms of the HP End User To obtain the latest information in this are trademarks of Intel Corporation in the License Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Welcome ................................1 Finding information ..........................2 2 Getting to know your computer ........................4 Top ............................... 4 TouchPad ..........................4 Lights ........................... 5 Buttons, speakers, and fingerprint reader (select models only) ........... 7 Keys ........................... 10 Front ..............................
  • Page 6 4 Pointing devices and keyboard ........................28 Using pointing devices ........................28 Setting pointing device preferences ................... 28 Using the TouchPad ......................28 Turning the TouchPad off and on ..............29 Navigating ......................29 Selecting ......................29 Using Touch gestures ..................29 Tapping .....................
  • Page 7 Using the power meter and power settings ............... 43 Using battery power ........................... 44 Finding additional battery information ................44 Using Battery Check ......................45 Displaying the remaining battery charge ................45 Maximizing battery discharge time ..................45 Managing low battery levels ....................45 Identifying low battery levels ................
  • Page 8 Using antivirus software ........................79 Using firewall software ........................79 Installing critical security updates ....................... 80 Using HP ProtectTools Security Manager (select models only) ............80 Installing an optional security cable ....................80 Using the fingerprint reader (select models only) ................81...
  • Page 9 Using the Windows recovery tools ..................90 Using f11 recovery tools ....................90 Using Windows 8 operating system media (purchased separately) ........91 Using HP Software Setup ....................92 12 Computer Setup (BIOS) and Advanced System Diagnostics ..............93 Using Computer Setup ........................93 Starting Computer Setup ....................
  • Page 10 Appendix B Troubleshooting ........................105 Troubleshooting resources ....................... 105 Resolving issues ..........................105 The computer is unable to start up .................. 105 The computer screen is blank ..................106 Software is functioning abnormally .................. 106 The computer is on but not responding ................106 The computer is unusually warm ..................

  • Page 11: Welcome

    Welcome After you set up and register the computer, it is important to take the following steps: ● Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet. For more information, see Connecting to a network on page ●...

  • Page 12: Finding Information

    ● Regulatory, Safety, and Environmental Notices Regulatory and safety information ● To access this guide, select the HP Support Battery disposal information Assistant app on the Start screen, select My computer, and then select User guides. ● Safety & Comfort Guide Proper workstation setup, posture, health, and work habits ●...
  • Page 13 *You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box.

  • Page 14: Getting To Know Your Computer

    Getting to know your computer TouchPad Component Description TouchPad on/off button Turns the TouchPad on and off. TouchPad zone Moves the pointer and selects or activates items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 15: Lights

    Lights NOTE: Refer to the illustration that most closely matches your computer. Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power.
  • Page 16 Components Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. Caps lock light On: Caps lock is on.

  • Page 17: Buttons, Speakers, And Fingerprint Reader (Select Models Only)

    Buttons, speakers, and fingerprint reader (select models only) NOTE: Refer to the illustration that most closely matches your computer. Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep.
  • Page 18 Component Description Web browser button Opens the default Web browser. Wireless button Turns the wireless feature on or off but does not establish a wireless connection. Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password logon.
  • Page 19 Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 20: Keys

    Keys NOTE: Refer to the illustration that most closely matches your computer. Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, the key, or other keys.
  • Page 21 Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, the key, or other keys. For more information, see Pointing devices and keyboard on page Windows logo key Displays the Windows Start screen.

  • Page 22: Front

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, select the HP Support Assistant app on the Start screen, select My computer, and then select the User guides.

  • Page 23: Right

    Right NOTE: Refer to the illustration that most closely matches your computer. Component Description USB 3.0 port Connects an optional USB device. USB 2.0 port Connects an optional USB device. Optical drive (select models only) Reads and writes (select models only) to an optical disc. ●...
  • Page 24 Component Description USB 2.0 ports (2) Connect optional USB devices. Optical drive (select models only) Reads and writes (select models only) to an optical disc. ● Optical drive light (select models only) On: The optical drive is being accessed. ● Off: The optical drive is idle.

  • Page 25: Left

    Left NOTE: Refer to the illustration that most closely matches your computer. Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
  • Page 26 Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Power connector Connects an AC adapter. ●...

  • Page 27: Display

    To see wireless regulatory notices, refer to the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, select the HP Support Assistant app on the Start screen, select My computer, and then select the User guides.
  • Page 28 To see wireless regulatory notices, refer to the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, select the HP Support Assistant app on the Start screen, select My computer, and then select the User guides.

  • Page 29: Bottom

    Bottom Component Description ● Battery and service door release latches Releases the battery from the battery bay by sliding the release latches one time. ● When the battery has been removed from the battery bay, releases the service door from the computer by sliding the release latches a second time.

  • Page 30: Identifying The Bottom Parts Of The Computer

    Identifying the bottom parts of the computer NOTE: Refer to the illustration that most closely matches your computer. The service door has been removed in the following illustrations. Components Description Memory modules Hard drive Chapter 2 Getting to know your computer...
  • Page 31 Components Description SIM module (select models only) WWAN module (select models only) WLAN module (select models only) Identifying the bottom parts of the computer...

  • Page 32: Connecting To A Network

    Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world. Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires.

  • Page 33: Using Operating System Controls

    Because the wireless devices are enabled at the factory, you can use the wireless button to turn on or turn off the wireless devices simultaneously. Using operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, manage wireless networks, and diagnose and repair network problems.

  • Page 34: Setting Up A Wlan

    Setting up a WLAN To set up a WLAN and connect to the Internet, you need the following equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider ● A wireless router (2) (purchased separately) ●...

  • Page 35: Connecting To A Wlan

    Using GPS (select models only) Your computer may be equipped with a Global Positioning System (GPS). GPS satellites deliver location, speed, and direction information to GPS-equipped systems. For more information, see the HP GPS and Location software Help. Connecting to a wireless network...

  • Page 36: Using Bluetooth Wireless Devices

    Using Bluetooth wireless devices A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following: ● Computers (desktop, notebook, PDA) ● Phones (cellular, cordless, smart phone) ● Imaging devices (printer, camera) ●...

  • Page 37: Connecting To A Wired Network

    Connecting to a wired network There are 2 kinds of wired connections: local area network (LAN) and modem connection. A LAN connection uses a network cable and is much faster than a modem, which uses a telephone cable. Both cables are sold separately. WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a modem cable or telephone cable into an RJ-45 (network) jack.

  • Page 38: Pointing Devices And Keyboard

    Pointing devices and keyboard Using pointing devices NOTE: In addition to the pointing devices included with your computer, you can use an external USB mouse (purchased separately) by connecting it to one of the USB ports on the computer. Setting pointing device preferences Use Mouse Properties in Windows to customize settings for pointing devices, such as button configuration, click speed, and pointer options.

  • Page 39: Turning The Touchpad Off And On

    Turning the TouchPad off and on To turn the TouchPad off and on, quickly double-tap the TouchPad on/off button. The following table shows and describes the TouchPad display icons. TouchPad light Icon Description Amber Indicates that the TouchPad is off. Indicates that the TouchPad is on.

  • Page 40: Tapping

    TIP: For touch screen computers, you may perform the gestures on the display, on the TouchPad or a combination of the two. The TouchPad supports a variety of gestures. To use TouchPad gestures, place two fingers on the TouchPad at the same time. NOTE: TouchPad gestures are not supported in all programs.

  • Page 41: Scrolling

    Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. To scroll, place two fingers slightly apart on the TouchPad or touch screen (select models only), and then drag them across the TouchPad or touchscreen in an up, down, left, or right motion. NOTE: Scrolling speed is controlled by finger speed.

  • Page 42: Using The Keyboard

    Using the keyboard Identifying the hot keys A hot key is a combination of the key and either the key or one of the function keys. To use a hot key: ▲ Briefly press the key, and then briefly press the second key of the hot key combination. Hot key combination Description fn+esc...

  • Page 43: Using Keypads

    Hot key combination Description fn+f11 Plays, pauses, or resumes an audio CD, a DVD, or a BD. fn+f12 Plays the next track of an audio CD or the next section of a DVD or a BD. Using keypads The computer includes either an embedded numeric keypad or an integrated numeric keypad. The computer also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad.

  • Page 44: Turning The Embedded Numeric Keypad On And Off

    Turning the embedded numeric keypad on and off Press fn+num lk to turn on the embedded numeric keypad. Press fn+num lk again to turn off the keypad. NOTE: The embedded numeric keypad is turned off while an external keyboard or numeric keypad is connected to the computer.

  • Page 45: Using An Optional External Numeric Keypad

    Using an optional external numeric keypad Keys on most external numeric keypads function differently according to whether num lock is on or off. (Num lock is turned off at the factory.)For example: ● When num lock is on, most keypad keys type numbers. ●...

  • Page 46: Multimedia

    Multimedia Your computer may include the following: ● Integrated speaker(s) ● Integrated microphone(s) ● Integrated webcam ● Preinstalled multimedia software ● Multimedia buttons or keys Using the media activity controls Depending on your computer model, you may have the following media activity controls that allow you to play, pause, fast forward, or rewind a media file: ●...

  • Page 47: Adjusting The Volume

    To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this guide, select the HP Support Assistant app on the Start screen, select My computer, and then select the User guides.

  • Page 48: Webcam (Select Models Only)

    Taking still photos Administrators can set the security level for Face Recognition in the Security Manager Setup Wizard or HP ProtectTools Administrative Console. For more information, see the HP ProtectTools Getting Started guide (select models only) or the Face Recognition software Help.

  • Page 49: Hdmi (Select Models Only)

    HDMI (select models only) The HDMI port connects the computer to an optional video or audio device, such as a high-definition television, or to any compatible digital or audio component. NOTE: To transmit video and/or audio signals through the HDMI port, you need an HDMI cable (purchased separately).

  • Page 50: Intel Wireless Display (Select Models Only)

    Intel Wireless Display (select models only) Intel® Wireless Display allows you to share your computer content wirelessly on your TV. To experience wireless display, a wireless TV adapter (purchased separately) is required. DVDs that have output protection may not play on Intel Wireless Display. (However, DVDs that do not have output protect will play.) Blu-ray discs, which have output protection, will not play on Intel Wireless Display.

  • Page 51: Power Management

    Power management NOTE: A computer may have a power button or a power switch. The term power button is used throughout this guide to see both types of power controls. Shutting down the computer CAUTION: Unsaved information is lost when the computer shuts down. The shutdown command closes all open programs, including the operating system, and then turns off the display and computer.

  • Page 52: Setting Power Options

    Setting power options Using power-saving states Sleep is enabled at the factory. When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory. CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality, or loss of information, do not initiate sleep while reading from or writing to a disc or an external media card.

  • Page 53: Setting Password Protection On Wakeup

    To exit Hibernation, briefly press the power button. The power lights turn on and your work returns to the screen where you stopped working. NOTE: If you have set a password to be required on wakeup, you must enter your Windows password before your work will return to the screen.

  • Page 54: Using Battery Power

    To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. The computer runs on battery power whenever it is not plugged into external AC power. Computer battery life varies, depending on power management settings, running programs, display brightness, external devices connected to the computer, and other factors.

  • Page 55: Using Battery Check

    Using Battery Check Help and Support provides information on the status of the battery installed in the computer. To run Battery Check: Connect the AC adapter to the computer. NOTE: The computer must be connected to external power for Battery Check to work properly. From the Start screen, type control, and then select Control Panel from the list of applications.

  • Page 56: Resolving A Low Battery Level

    Optional docking or expansion device ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available To resolve a low battery level when no power source is available, save your work and shut down the computer.

  • Page 57: Removing A Battery

    Removing a battery To remove the battery: CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work and shut down the computer through Windows before removing the battery. Turn the computer upside down on a flat surface, with the battery bay toward you.

  • Page 58: Storing A User-Replaceable Battery (Select Models Only)

    See the Regulatory, Safety and Environmental Notices for proper battery disposal. To access this guide, select the HP Support Assistant app on the Start screen, select My computer, and then select the User guides.

  • Page 59: Testing An Ac Adapter

    When you connect the computer to external AC power, the following events occur: ● The battery begins to charge. ● If the computer is turned on, the power meter icon in the notification area changes appearance. When you disconnect external AC power, the following events occur: ●...

  • Page 60: Switchable Graphics/Dual Graphics (Select Models Only)

    NOTE: To determine whether your computer supports switchable graphics or dual graphics, see your notebook graphics processor configuration. Intel HR Central Processing Units (CPUs) and AMD Trinity series Accelerated Processing Units (APUs) support switchable graphics. AMD Trinity series A6, A8, and A10 APUs support dual graphics. AMD Trinity series A4 APUs do not support dual graphics.

  • Page 61: Using Dual Graphics (Select Models Only)

    Using dual graphics (select models only) If your system is equipped with dual graphics (two or more added Graphics Processing Units (GPUs)), you can enable AMD Radeon Dual Graphics to increase application power and performance for full-screen applications that use DirectX version 10 or 11. For more information about DirectX, see http://www.microsoft.com/directx.

  • Page 62: External Cards And Devices

    External cards and devices Using Media Card Reader cards (select models only) Optional digital cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers. To determine the digital card formats that are supported on your computer, see the Getting to know your computer on page 4...

  • Page 63: Removing A Digital Card

    Removing a digital card CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to safely remove the digital card. Save your information and close all programs associated with the digital card. Click the remove hardware icon in the notification area, at the far right of the taskbar. Then follow the on-screen instructions.

  • Page 64: Connecting A Usb Device

    Connecting a USB device CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the device. ▲ Connect the USB cable for the device to the USB port. NOTE: The following illustration may look slightly different than your computer. You will hear a sound when the device has been detected.

  • Page 65: Using Optional External Devices

    Removable external drives expand your options for storing and accessing information. A USB drive can be added by connecting the drive to a USB port to the computer. NOTE: HP external USB optical drives should be connected to the powered USB port to the computer. USB drives include the following types: ●...

  • Page 66: Drives

    Drives Handling drives CAUTION: Drives are fragile computer components that must be handled with care. Refer to the following cautions before handling drives. Additional cautions are included with the procedures to which they apply. Observe these precautions: ● Before you move a computer that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive.

  • Page 67: Using Hard Drives

    Using hard drives CAUTION: To prevent information loss or an unresponsive system: Save your work and shut down the computer before adding or replacing a memory module or hard drive. If you are not sure whether the computer is off, turn the computer on by pressing the power button. Then shut down the computer through the operating system.

  • Page 68: Removing Or Replacing The Service Door

    Removing or replacing the service door Removing the service door Remove the service door to access the memory module slot, hard drive, regulatory label, and other components. Remove the battery (see Inserting or removing the battery on page 46). With the battery bay toward you, remove the security screw (1) (if the optional screw is being used), and then slide the release latches (2) to release the service door.

  • Page 69: Replacing Or Upgrading The Hard Drive

    Replace the security screw (4), if desired. For additional information about the security screw, Using the optional security screw on page NOTE: If you want to use the optional screw, it is stored inside the service door. Insert the battery (see Inserting or removing the battery on page 46).
  • Page 70 Pull the plastic tab on the hard drive (2) towards the side of the computer to disengage the hard drive from the connector, and then lift the hard drive out of the hard drive bay. NOTE: Refer to the illustration that most closely matches your computer. Some hard drives may be wrapped in a plastic covering.

  • Page 71: Installing A Hard Drive

    Installing a hard drive Insert the hard drive into the hard drive bay. Pull the plastic tab on the hard drive (1) towards the center of the computer to engage the hard drive with the connector. Using hard drives...
  • Page 72 Replace the four hard drive screws (2). NOTE: Refer to the illustration that most closely matches your computer. Replace the service door (see Removing or replacing the service door on page 58). Chapter 8 Drives...

  • Page 73: Improving Hard Drive Performance

    You may want to set it to run during the night or at another time when you do not need access to your computer. HP recommends defragmenting your hard drive at least once a month. You may set Disk Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any time.

  • Page 74: Using Hp 3D Driveguard (Select Models Only)

    You drop the computer. ● You move the computer with the display closed while the computer is running on battery power. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Because solid-state drives (SSD) lack moving parts, HP 3D DriveGuard is unnecessary.

  • Page 75: Using Hp 3D Driveguard Software

    The HP 3D DriveGuard software enables you to perform the following tasks: ● Enable and disable HP 3D DriveGuard. NOTE: Depending on your user privileges, you may be unable to enable or disable HP 3D DriveGuard. Privileges for non-administrator users can be changed by members of an administrator group. ●...
  • Page 76 Gently press the disc (3) down onto the tray spindle until the disc snaps into place. Close the disc tray. NOTE: After you insert a disc, a short pause is normal. If you have not selected a media player, an AutoPlay dialog box opens.

  • Page 77: Removing An Optical Disc

    Removing an optical disc Tray-load There are 2 ways to remove a disc, depending on whether the disc tray opens normally or not. When the disc tray opens normally Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out the tray (2) until it stops.

  • Page 78: When The Disc Tray Fails To Open Normally

    When the disc tray fails to open normally Insert the end of a paper clip (1) into the release access in the front bezel of the drive. Press in gently on the paper clip until the tray is released, and then pull out the tray (2) until it stops.

  • Page 79: Sharing Optical Drives

    Sharing optical drives Although your computer may not have an integrated optical drive, you can access software and data, and install applications, by sharing an optical drive connected to another computer in your network. Sharing drives is a feature of the Windows operating system that allows a drive on one computer to be accessible to other computers on the same network.

  • Page 80: Security

    Face Recognition to balance the ease of use and the difficulty of breaching the security of the computer. Refer to the HP ProtectTools Getting Started guide or the Face Recognition software Help.

  • Page 81: Using Passwords

    ● Windows passwords are set only in the Windows operating system. ● If you forget the BIOS administrator password set in Computer Setup, you can use HP SpareKey to access the utility. ● If you forget both the DriveLock user password and the DriveLock master password set in Computer Setup, the hard drive that is protected by the passwords is permanently locked and can no longer be used.

  • Page 82: Setting Passwords In Windows

    Setting passwords in Windows Password Function Administrator password* Protects access to a Windows administrator-level account. NOTE: This password cannot be used to access Computer Setup contents. User password* Protects access to a Windows user account. *For information about setting a Windows administrator password or a Windows user password” from the Start screen, type help, and then select Help and Support.

  • Page 83: Setting Passwords In Computer Setup

    Setting passwords in Computer Setup Password Function BIOS administrator password* Protects access to Computer Setup. DriveLock master password* Protects access to the internal hard drive that is protected by DriveLock. It is also used to remove DriveLock protection. This password is set under DriveLock Passwords during the enable process.

  • Page 84: Managing A Bios Administrator Password

    Managing a BIOS administrator password To set, change, or delete this password, follow these steps: Setting a new BIOS administrator password Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. Press to enter Computer Setup.

  • Page 85: Entering A Bios Administrator Password

    When prompted for the new password, leave the field empty, and then press enter. Read the warning. To continue, select YES. When prompted to type your new password again, leave the field empty, and then press enter. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.

  • Page 86: Setting A Drivelock Password

    Setting a DriveLock password To set a DriveLock password in Computer Setup, follow these steps: Turn on the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. Press to enter Computer Setup.

  • Page 87: Entering A Drivelock Password

    Entering a DriveLock password Be sure that the hard drive is inserted into the computer (not into an optional docking device or external MultiBay). At the DriveLock Password prompt, type your user or master password (using the same kind of keys you used to set the password), and then press enter.

  • Page 88: Using Computer Setup Automatic Drivelock

    Type your master password, and then press enter. To save your changes and exit Computer Setup, click the Save icon and then follow the on- screen instructions. – or – Use the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts.

  • Page 89: Using Antivirus Software

    Use a pointing device or the arrow keys to select Disable protection. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select File >...

  • Page 90: Installing Critical Security Updates

    Using HP ProtectTools Security Manager (select models only) HP ProtectTools Security Manager software is preinstalled on select computer models. This software can be accessed through Windows Control Panel. It provides security features that help protect against unauthorized access to the computer, networks, and critical data. For more information, see the HP ProtectTools software Help.

  • Page 91: Using The Fingerprint Reader (Select Models Only)

    Using the fingerprint reader (select models only) Integrated fingerprint readers are available on select computer models. In order to use the fingerprint reader, you must set up a user account with a password on the computer. This account allows you to log on to your computer with a swipe of a designated finger.

  • Page 92: 10 Maintenance

    10 Maintenance Adding or replacing memory modules The computer has one memory module compartment. The capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot. WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module.
  • Page 93 Grasp the edge of the memory module (2), and then gently pull the memory module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal, place it in an electrostatic-safe container.

  • Page 94: Cleaning Your Computer

    Gently press the memory module (3) down, applying pressure to both the left and right edges of the memory module, until the retention clips snap into place. CAUTION: To prevent damage to the memory module, be sure that you do not bend the memory module.

  • Page 95: Cleaning Procedures

    ● Dry microfiber cleaning cloth or a chamois (static-free cloth without oil) ● Static-free cloth wipes CAUTION: Avoid the following cleaning products: Strong solvents, such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons, which can permanently damage the surface of the computer. Fibrous materials, such as paper towels, which can scratch the computer.

  • Page 96: Updating Programs And Drivers

    Updating programs and drivers Download the latest versions of HP programs and drivers and also register to receive automatic update notifications when new versions become available. For U.S. support, go to http://www.hp.com/ go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Chapter 10 Maintenance...

  • Page 97: Using Softpaq Download Manager

    Using SoftPaq Download Manager HP SoftPaq Download Manager (SDM) is a tool that provides quick access to SoftPaq information for HP business computers without requiring the SoftPaq number. Using this tool, you can easily search for SoftPaqs, and then download and unpack them.

  • Page 98: 11 Backup And Recovery

    For detailed instructions on various backup and restore options, perform a search for these topics in Help and Support. From the Start screen, type help, and then select Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use.

  • Page 99: Backing Up Your Information

    Backing up your information Recovery after a system failure is as good as your most recent backup. You should create system repair media and your initial backup immediately after initial system setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.

  • Page 100: Using The Windows Recovery Tools

    Support. If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type computer, and then select Computer. To check for the HP Recovery partition, from the Start screen, type windows, and then click Windows Explorer.

  • Page 101: Using Windows 8 Operating System Media (Purchased Separately)

    To recover the original hard drive image using f11: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type computer, and then select Computer. NOTE: If the HP Recovery partition is not listed, you must recover your operating system and programs using the Windows 8 operating system media, and the Driver Recovery media (both purchased separately).

  • Page 102: Using Hp Software Setup

    Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup, and select apps. Open HP Software Setup.

  • Page 103: Computer Setup (Bios) And Advanced System Diagnostics

    12 Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 104: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the key and the arrow keys to select File >...

  • Page 105: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 106: Using Advanced System Diagnostics

    ● Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. ●...
  • Page 107 To start Advanced System Diagnostics: Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2. Click the diagnostic test you want to run, and then follow the on-screen instructions.

  • Page 108: 13 Support

    13 Support Contacting support If the information provided in this user guide or Help and Support does not address your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Here you can: ●...

  • Page 109: Labels

    Circuit Card Identifier) of the SIM. This label is located inside the battery bay. ● HP Mobile Broadband Module service label (select models only)—Provides the serial number of the HP Mobile Broadband Module. This label is located inside the service door.

  • Page 110: 14 Specifications

    14 Specifications ● Input power ● Operating environment 100 Chapter 14 Specifications...

  • Page 111: Input Power

    DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications.

  • Page 112: Operating Environment

    Operating environment Factor Metric U.S. Temperature Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% 10% to 90% Nonoperating 5% to 95% 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m...

  • Page 113: Appendix A Traveling With The Computer

    “FRAGILE.” ● If the computer has a wireless device or an HP Mobile Broadband Module installed, such as an 802.11b/g device, a Global System for Mobile Communications (GSM) device, or a General Packet Radio Service (GPRS) device, the use of these devices may be restricted in some...

  • Page 114: Appendix A Traveling With The Computer

    hazardous locations. If you are uncertain of the policy that applies to the use of a particular device, ask for authorization to use it before you turn it on. ● If you are traveling internationally, follow these suggestions: ◦ Check the computer-related customs regulations for each country or region on your itinerary.

  • Page 115: Appendix B Troubleshooting

    If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be sure that the outlet is providing adequate power. NOTE: Use only the AC adapter provided with the computer or one approved by HP for this computer. ●...

  • Page 116: The Computer Screen Is Blank

    The computer screen is blank If the screen is blank but you have not turned off the computer, one or more of these settings may be the cause: ● The computer may be in the Sleep state. To exit Sleep, briefly press the power button. Sleep is an energy-saving feature that turns off the display.

  • Page 117: An External Device Is Not Working

    An external device is not working Follow these suggestions if an external device does not function as expected: ● Turn on the device according to the manufacturer's instructions. ● Be sure that all device connections are secure. ● Be sure that the device is receiving electrical power. ●...

  • Page 118: The Optical Disc Tray Does Not Open For Removal Of A Cd Or Dvd

    The optical disc tray does not open for removal of a CD or DVD Insert the end of a paper clip (1) into the release access in the front bezel of the drive. Press in gently on the paper clip until the disc tray is released, and then pull out the tray (2) until it stops.

  • Page 119: The Computer Does Not Detect The Optical Drive

    The computer does not detect the optical drive If your operating system does not detect an installed device, the device driver software may be missing or corrupted. Remove any discs from the optical drive. Click Computer and then click System Monitor. From the Hardware tab, identify the Storage Controller in the Type column.

  • Page 120: The Process Of Burning A Disc Does Not Begin, Or It Stops Before Completion

    The process of burning a disc does not begin, or it stops before completion ● Be sure that all other programs are closed. ● Turn off Sleep mode. ● Be sure that you are using the right kind of disc for your drive. ●...

  • Page 121: Appendix C Electrostatic Discharge

    Before handling components, discharge static electricity by touching an unpainted metal surface of the component. ● If you remove a component, place it in an electrostatic-safe container. If you need more information about static electricity or assistance with component removal or installation, contact HP support.

  • Page 122: Index

    Index bottom part locations, identifying connectors AC adapter light 13, 16 power 13 AC adapter, testing 49 buttons conservation, power 47 administrator password 72 left TouchPad 4 corporate WLAN connection 25 advanced system diagnostics 96 media 36 critical battery level 42 airport security devices 56 optical drive eject 13, 14 critical updates, software 80...
  • Page 123 17, 18 issues, resolving 105 wireless 5, 6 hard drive lights, hard drive 64 external 55 low battery level 45 HP 3D DriveGuard 64 jacks installing 61 audio-in (microphone) 12 removing 59 audio-out (headphone) 12 maintenance hard drive bay, identifying 19...
  • Page 124 optical disc release latches TouchPad inserting 65 battery 19 buttons 4 removing 67 service door 19 using 28 optical drive 55 restoring the hard drive 90 TouchPad gestures optical drive eject button 13, 14 RJ-45 (network) jack, identifying pinching 31 optical drive light 13, 14 15, 16 scrolling 31...
  • Page 125 Web browser button, identifying 8, 9 Web browser light 5, 6 webcam 38 webcam light, identifying 17, 18 webcam, identifying 17, 18 Windows 8 operating system media 91 Windows applications key, identifying 10, 11 Windows logo key, identifying 10, wireless antennas, identifying 17, wireless button 22 wireless button, identifying 8, 9 wireless certification label 99...

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