Scanning Difficulties; Software Difficulties - Brother MFC-8950DW User Manual

Copying difficulties (continued)
Difficulties
Vertical black line appears in
copies.
Copies are blank.

Scanning difficulties

Difficulties
TWAIN or WIA errors appear when
starting to scan. (Windows
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
OCR does not work.
Network scanning does not work.
Cannot scan.

Software difficulties

Difficulties
Cannot install software or print.
118
Suggestions
Black vertical lines on copies are typically caused by dirt or correction fluid on the
scanner glass, or the corona wire is dirty. Clean the glass strip and scanner glass
and also the white bar and white plastic above them.
See Cleaning the scanner glass uu page 78 and Cleaning the corona wire
uu page 80.
Make sure you are loading the document correctly.
See Using the automatic document feeder (ADF) uu page 25 or Using the
scanner glass uu page 26.
Suggestions
Make sure the Brother TWAIN or WIA driver is chosen as the primary source in
your scanning application. For example, in Nuance™ PaperPort™ 12SE, click
®
)
Desktop, Scan Settings and click Select to choose the Brother TWAIN/WIA
driver.
Make sure the Brother TWAIN driver is chosen as the primary source. In
PageManager, click File, Select Source and choose the Brother TWAIN driver.
Mac OS X 10.6.x and 10.7.x users can also scan documents using the ICA
Scanner Driver
uu Software User's Guide: Scanning a document using the ICA driver (Mac OS X
10.6.x or greater)
Try increasing the scanning resolution.
(Macintosh users)
Presto! PageManager must be downloaded and installed before use. For further
instructions, see Accessing Brother Support (Macintosh) uu page 5.
See Network difficulties uu page 119.
Contact your administrator to check your Secure Function Lock Settings.
Suggestions
®
(Windows only)
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.