HP 3PAR StoreServ 7000 Specification page 5

QuickSpecs
Service and Support, HP Care Pack, and Warranty Information
Warranty
Service and Support
Optimized Care - delivers
best performance and
stability through
deployment and proactive
management practices
3 Year, On-site Warranty Service. 7x24 4-hour remote response with next business day on-site response
HP 3PAR StoreServ 7000 drive (SSD, SAS performance and Nearline) warranty is 3 years, parts only.
HP warrants only that the Software media will be free of physical defects for a period of ninety (90) days
from delivery.
For more information about HP's Global Limited Warranty and Technical Support, visit:
http://www.hp.com/products/storageworks/warranty
Technology Services for increased uptime, productivity and ROI
Trust HP storage technology experts for every level of service and support. Our integrated portfolio of
services for storage help customers reduce costs, optimize data, streamline storage management, and
improve backup and recovery. Capitalizing on HP Storage Systems' capabilities requires a service partner
who understands your increasingly complex environment. Team with the people who know HP
infrastructure hardware and software best-the experienced professionals at HP Services.
Protect your business beyond warranty
Warranty protects against manufacturer defects, however warranty uplifts, such as HP Care Pack Services
protect the business-by reducing downtime risks and providing operational consistency for mission-
critical and standard business computing.
What HP Storage Technology Services can do for you
HP Storage Technology Services can help you design, deploy, test, integrate, support, and manage IT and
infrastructure solutions. HP storage lifecycle support services offers a full spectrum of customer care-
from technology support to complex migrations to complete managed services.
Choose the right level of support, deployment and integration services
HP support recommendations are designed to help you enhance technology operations and lower risk-and
make it easier for you to seek the right balance between affordability and service-level commitments.
Depending on your individual support needs, choose from three levels of care that cover the entire
lifecycle to better address your needs-Optimized Care, Standard Care, and Basic Care. If none of our
support recommendations meet your needs, we can tailor a service solution for your unique support
requirements. Only HP brings together deep expertise, proactive and business critical support and a strong
partner network-together with, a full set of infrastructure services designed to power a Converged
Infrastructure
HP Critical Service - This service delivers 24x7 monitoring of your environment, making it the right choice
when uninterrupted uptime is essential. We implement improvement projects to mitigate risks and reduce
incidents to maximize uptime. If outages do occur, they will be addressed immediately through access to
our dedicated critical support escalation resources, with a six-hour call-to-repair commitment from our
mission-critical call center.
Additional Option:
10 Proactive Select credits per year per array - HP Proactive Select is a flexible way to purchase services
to fit your particular environment or situation. Working with an HP Account Support Manager, you select a
package of services in the form of services credits that include proactive services spanning many
technologies and processes, such as on-site firmware upgrades, health checks, assessments, and
education. You tailor the service delivery to improve time to production, optimize performance, or build in
DA - 14433 North America — Version 6 — February 19, 2013
HP 3PAR StoreServ 7000 Storage
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