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Epson All in One Printer User Manual

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User's Guide
NPD4746-00 EN

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Summary of Contents for Epson All in One Printer

  • Page 1 User’s Guide NPD4746-00 EN...
  • Page 2: Copyright And Trademarks

    The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.
  • Page 3 General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks. Copyright © 2012 Seiko Epson Corporation. All rights reserved.
  • Page 4: Table Of Contents

    Setup for Windows..... . 35 Using Epson Connect Service....8 Setup for Mac OS X.
  • Page 5 Transporting the Product....71 Using scanning software other than Epson Checking and Installing Your Software..74 Scan driver.
  • Page 6 Technical Support Web Site....104 Contacting Epson Support....104 Before Contacting Epson.
  • Page 7: Introduction

    User’s Guide Introduction Introduction Where to Find Information The latest version of the following manuals are available on the Epson support website. http://www.epson.eu/Support (Europe) http://support.epson.net/ (other than Europe) ❏ Start Here (paper): Provides you with information on setting up the product, installing the software, and using the product without a computer.
  • Page 8: Using Epson Connect Service

    ❏ Mac OS X refers to Mac OS X 10.5.8, 10.6.x, 10.7.x. Using Epson Connect Service Using Epson Connect, you can easily print directly from your smartphone or tablet. The services available vary by product. For more information about the printing and other services, visit the following URL: https://www.epsonconnect.com/...
  • Page 9: Important Instructions

    User’s Guide Important Instructions Important Instructions Safety Instructions Read and follow these instructions to ensure safe use of this product. Make sure you keep this guide for future reference. Also, be sure to follow all warnings and instructions marked on the product. ❏...
  • Page 10 ❏ Do not continue printing when the ink level is below the lower line on the ink tank. Continued use of the product when the ink level is below the lower line could damage the product. Epson recommends filling all ink tanks to the upper line when the product is not operating to reset the ink levels.
  • Page 11: Using The Product With A Wireless Connection

    Epson Status Monitor, your LCD, or lights on the control panel will advise you when this part needs replacing.
  • Page 12 User’s Guide Important Instructions ❏ Products can be misused by improperly copying copyrighted materials. Unless acting on the advice of a knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before copying published material.
  • Page 13: Getting To Know Your Product

    User’s Guide Getting to Know Your Product Getting to Know Your Product Product Parts Note: The illustrations in this manual are from a similar product model. Although they may differ from your actual product, the method of operation is the same. Paper support Ink tank unit Output tray...
  • Page 14 User’s Guide Getting to Know Your Product Document cover Scanner glass Ink reservoir tanks (Ink tanks) Transportation lock Ink tubes Scanner unit Print head (under this section) Control panel Release lever (rear of the control panel)
  • Page 15: Guide To The Control Panel

    User’s Guide Getting to Know Your Product USB connector AC inlet Guide to the Control Panel Buttons Buttons Function Turns the product on or off. Wi-Fi Establishes a Wi-Fi connection when pressed for 3 seconds. Prints a network status sheet. While pressing this button, turn on the product to return the network settings to their defaults.
  • Page 16: Lights

    “Refilling the Ink Tanks” on page 61 & Flashes when the ink level may be low. You may continue printing. However, prepare new ink bottles soon. Epson recommends the use of genuine Epson ink bottles. “Ink Bottles” on page 98 &...
  • Page 17: Paper Handling

    You can achieve good results with most types of plain paper. However, coated papers provide superior prints because they absorb less ink. Epson provides special papers that are formulated for the ink used in Epson ink jet products, and recommends these papers to ensure high-quality results.
  • Page 18: Paper Type Settings From The Printer Driver

    11mm up to 11mm Legal User Defined Envelope Epson Bright White Ink Jet Paper Epson Photo Quality Ink Jet Paper Epson Matte Paper - Heavyweight Epson Premium Glossy Photo Paper 10 × 15 cm (4 × 6 in.) 13 ×...
  • Page 19: Loading Paper

    Exif Print or PRINT Image Matching compatible digital camera. Note: The availability of special media varies by location. For the latest information on media available in your area, contact Epson support. “Technical Support Web Site” on page 104 &...
  • Page 20 User’s Guide Paper Handling Fan a stack of paper, then tap it on a flat surface to even the edges. Load the paper with the printable side up, against the right side of the rear paper feed. The printable side is usually whiter or glossier than the other side.
  • Page 21: Loading Envelopes

    ❏ For plain paper, do not load paper above the H arrow mark inside the edge guide. For Epson special media, make sure the number of sheets is less than the limit specified for the media. “Selecting Paper” on page 17 &...
  • Page 22 User’s Guide Paper Handling Load envelopes short edge first with the flap facing down and to the left. Then slide the edge guide against the left edge of the envelopes, but not too tightly. Flip the feeder guard back. Note: ❏...
  • Page 23: Placing Originals

    Open the document cover and place your original face-down on the scanner glass. Slide the original to the corner. Note: See the following sections if any problems occur with the scanning area or the scanning direction when using EPSON Scan. “The edges of your original are not scanned” on page 96 &...
  • Page 24: Printing

    Note for Windows users: ❏ Your printer driver automatically finds and installs the latest version of the printer driver from Epson’s Web site. Click the Software Update button in your printer driver’s Maintenance window, and then follow the on-screen instructions.
  • Page 25: Accessing The Printer Driver For Mac Os X

    Print Click Print on the File menu of your application. Epson Printer Utility 4 For Mac OS X 10.7, click System Preferences on the Apple menu and then click Print & Scan. Select your product from the Printers list box, click Options & Supplies, Utility, and then click Open Printer Utility.
  • Page 26: Basic Operations

    User’s Guide Printing Basic Operations Basic printing Note: ❏ The screen shots in this section may vary depending on the model. ❏ Before you print, load paper properly. “Loading Paper” on page 19 & “Loading Envelopes” on page 21 & ❏...
  • Page 27 User’s Guide Printing Select Portrait (tall) or Landscape (wide) to change the orientation of your print. Note: Select Landscape when printing on envelopes. Select the appropriate Paper Type setting. “Paper type settings from the printer driver” on page 18 & Note: Print quality is automatically adjusted for the selected Paper Type.
  • Page 28 User’s Guide Printing Access the Print dialog box. “Accessing the printer driver for Mac OS X” on page 25 & Note: If the simplified status monitor is displayed, click the Show Details button (for Mac OS X 10.7) or the d button (for Mac OS X 10.6 or 10.5) to extend this dialog box.
  • Page 29: Canceling Printing

    For Windows Note: You cannot cancel a print job that has been completely sent to the product. In this case, cancel the print job by using the product. Access the EPSON Status Monitor 3. “For Windows” on page 78 &...
  • Page 30: Other Options

    Printing photos the easy way Epson Easy Photo Print lets you lay out and print digital images on various types of paper. The step-by-step instructions in the window let you preview the printed images and get the effects you want without having to make any difficult settings.
  • Page 31: Product Presets (For Windows Only)

    Click Start, point to All Programs, point to Epson Software, then click Easy Photo Print. For Mac OS X Double-click the Applications folder on your Mac OS X hard drive, then double-click in turn on the Epson Software and Easy Photo Print folders and finally double-click the Easy Photo Print icon.
  • Page 32 ❏ The surface of the paper may be smeared during 2-sided printing. ❏ This feature is available only when EPSON Status Monitor 3 is enabled. To enable the status monitor, access the printer driver and click the Maintenance tab followed by the Extended Settings button. In the Extended Settings window, check the Enable EPSON Status Monitor 3 check box.
  • Page 33: Fit To Page Printing

    User’s Guide Printing Fit to page printing Lets you automatically enlarge or reduce the size of your document to fit the paper size selected in the printer driver. Note: This feature may not be available at some settings. Product settings for Windows Access the printer settings.
  • Page 34: Pages Per Sheet Printing

    User’s Guide Printing Pages per sheet printing Lets you use the printer driver to print two or four pages on a single sheet of paper. Note: This feature may not be available at some settings. Product settings for Windows Access the printer settings. “Accessing the printer driver for Windows”...
  • Page 35: Sharing The Product For Printing

    User’s Guide Printing Sharing the Product for Printing Setup for Windows These instructions tell you how to set up your product so other users on the network can share it. First you will set up the product as a shared printer on the computer directly connected to it. Then you will add the product to each network computer that will access it.
  • Page 36 User’s Guide Printing If you want to automatically download printer drivers for computers that are running different versions of Windows, click Additional Drivers and select the environment and the operating systems of the other computers. Click OK, then insert the product software disk. Click OK or Close (if you installed additional drivers).
  • Page 37: Setup For Mac Os X

    User’s Guide Printing Windows 7 and Vista: Click the Add a printer button. Windows XP: Click the Add a printer button. The Add Printer Wizard appears. Click the Next button. Windows 7 and Vista: Click Add a network, wireless or Bluetooth printer, and then click Next. Windows XP: Select A network printer, or a printer attached to another computer, then click Next.
  • Page 38: Scanning

    Let’s scan a document to get used to the process. Place your original(s). “Placing Originals” on page 23 & Start Epson Scan. ❏ Windows: Double-click the Epson Scan icon on the desktop. ❏ Mac OS X: Select Applications > Epson Software > EPSON Scan. Select Home Mode.
  • Page 39 User’s Guide Scanning Select Text/Line Art as the Document Type setting. Click Preview. Click Scan.
  • Page 40: Image Adjustment Features

    Scanning Click OK. Your scanned image is saved. Image Adjustment Features Epson Scan offers a variety of settings for improving color, sharpness, contrast, and other aspects affecting image quality. See the Help for more details on Epson Scan. Histogram Provides a graphical interface for adjusting highlight, shadow, and gamma levels individually.
  • Page 41 User’s Guide Scanning Tone Correction Provides a graphical interface for adjusting tone levels individually. Image Adjustment Adjusts brightness and contrast and the balance of red, green, and blue colors in the overall image. Color Palette Provides a graphical interface for adjusting mid-tone levels, such as skin tones, without affecting the highlight and shadow areas of the image.
  • Page 42 User’s Guide Scanning Color Restoration Restores the colors in faded photos automatically. Backlight Correction Removes shadows from photos that have too much background light. Dust Removal Removes dust marks from your originals automatically. Text Enhancement Enhances text recognition when scanning text documents. Auto Area Segmentation Makes Black&White images clearer and text recognition more accurate by separating the text from the graphics.
  • Page 43: Basic Scanning From Your Computer

    Full Auto Mode lets you scan quickly and easily, without selecting any settings or previewing your image. This mode is useful when you need to scan your originals at 100% size. Note: See the Help for more details on Epson Scan. Place your original(s). “Placing Originals” on page 23 &...
  • Page 44: Scanning In Home Mode

    Scanning Note: If the Show this dialog box before next scan check box is cleared, Epson Scan starts scanning immediately without displaying this screen. To return to this screen, click Cancel in the Scanning dialog box during scanning. Click Scan. Epson Scan starts scanning in Full Auto Mode.
  • Page 45 User’s Guide Scanning Start Epson Scan. “Starting Epson Scan Driver” on page 57 & Select Home Mode from the Mode list. Select the Document Type setting. Select the Image Type setting. Click Preview. “Previewing and Adjusting the Scan Area” on page 50 &...
  • Page 46: Scanning In Office Mode

    In the File Save Settings window, select the Type setting and then click OK. Note: If the Show this dialog box before next scan check box is cleared, Epson Scan starts scanning immediately without displaying the File Save Settings window.
  • Page 47 In the File Save Settings window, select the Type setting and then click OK. Note: If the Show this dialog box before next scan check box is cleared, Epson Scan starts scanning immediately without displaying the File Save Settings window.
  • Page 48: Scanning In Professional Mode

    Professional Mode gives you total control of your scanning settings and lets you check the changes you have made in a preview image. This mode is recommended for advanced users. Note: See the Help for more details on Epson Scan. Place your original(s). “Placing Originals” on page 23 &...
  • Page 49 User’s Guide Scanning Select Professional Mode from the Mode list. Select the type of original(s) you are scanning as the Document Type setting. If you select Reflective as the Document Type setting, select Photo or Document as the Auto Exposure Type setting.
  • Page 50: Previewing And Adjusting The Scan Area

    ❏ Some of the settings that you change after previewing an image are reset if you change the preview mode. ❏ Depending on your document type and the Epson Scan mode you are using, you may not be able to change the preview type.
  • Page 51 User’s Guide Scanning Creating a marquee A marquee is a moving dotted line that appears on the edges of your preview image to indicate the scan area. Do one of the following to draw a marquee. ❏ To draw the marquee manually, position the pointer in the area where you want to place the corner of your marquee and click.
  • Page 52: Various Types Of Scanning

    Various Types of Scanning Scanning a Magazine First of all, place your magazine and start Epson Scan. “Starting a Scan” on page 38 & Select Home Mode from the Mode list.
  • Page 53 User’s Guide Scanning Click Scan. Select PDF as the Type setting, and then click OK. Your scanned image is saved.
  • Page 54: Scanning Multiple Documents To A Pdf File

    User’s Guide Scanning Scanning Multiple Documents to a PDF File First of all, place your document and start Epson Scan. “Starting a Scan” on page 38 & Select Professional Mode from the Mode list. Click Preview. Adjust the exposure, brightness, and other image quality settings.
  • Page 55 Select PDF as the Type setting, and then click OK. Note: If the Show Add Page dialog after scanning check box is cleared, Epson Scan automatically saves your document without displaying the Add Page Confirmation window. Epson Scan starts scanning your document.
  • Page 56: Scanning A Photo

    Save File Select this button when you are finished. The pages are saved in one PDF file. Scanning a Photo First of all, place your photo on the scanner glass and start Epson Scan. “Starting a Scan” on page 38 &...
  • Page 57: Software Information

    Select Photograph as the Document Type setting. Click Preview. Adjust the exposure, brightness, and other image quality settings. See the Help for more details on Epson Scan. Click Scan. Select JPEG as the Type setting, and then click OK. Your scanned image is saved.
  • Page 58: Starting Other Scanning Software

    How to start ❏ Windows: Double-click the EPSON Scan icon on the desktop. Or, select the start button icon or Start > All Programs or Programs > EPSON > EPSON Scan > EPSON Scan. ❏ Mac OS X: Select Applications > Epson Software > EPSON Scan.
  • Page 59 User’s Guide Scanning ❏ Text with tightly spaced characters or line pitch ❏ Text that is in tables or underlined ❏ Cursive or italic fonts, and font sizes less than 8 points ❏ Folded or wrinkled documents See the ABBYY FineReader help for more details. How to start ❏...
  • Page 60: Refilling Ink

    “Ink Bottles” on page 98 & ❏ Epson recommends the use of genuine Epson ink bottles. Epson cannot guarantee the quality or reliability of non-genuine ink. The use of non-genuine ink may cause damage that is not covered by Epson’s warranties, and under certain circumstances, may cause erratic product behavior.
  • Page 61: Ink Bottle Specifications

    ❏ Do not continue printing when the ink level is below the lower line on the ink tank. Continued use of the product when the ink level is below the lower line could damage the product. Epson recommends filling all ink tanks to the upper line when the product is not operating to reset the ink levels.
  • Page 62 User’s Guide Refilling Ink Make sure the P light is on, but not flashing. Unhook the ink tank unit from the product and lay it down. Note: Do not pull the tubes. Open the ink tank unit cover, and then remove the cap of the ink tank. Note: ❏...
  • Page 63 User’s Guide Refilling Ink Important: Install the ink bottle cap tightly; otherwise ink may leak. Note: Do not dispose of the top of the cap. If any ink remains in the ink bottle after refilling the tank, use the top of the cap to seal the ink bottle cap.
  • Page 64 User’s Guide Refilling Ink Install the cap onto the ink tank securely. Repeat steps 3 to 6 for each ink bottle. Close the ink tank unit cover. Hook the ink tank unit onto the product. Note: ❏ If the B light is on, press the y button. ❏...
  • Page 65: Maintaining Your Product And Software

    Make sure that no warnings or errors are indicated in the control panel. Make sure that A4-size paper is loaded in the rear paper feed. Access the Epson Printer Utility 4. “Accessing the printer driver for Mac OS X” on page 25 &...
  • Page 66: Cleaning The Print Head

    User’s Guide Maintaining Your Product and Software Cleaning the Print Head If you find that the printout is unexpectedly faint or that dots are missing, you may be able to solve these problems by cleaning the print head, which ensures that the nozzles are delivering ink properly. You can clean the print head from your computer using the Head Cleaning utility in the printer driver or from the product by using the buttons.
  • Page 67: Aligning The Print Head

    User’s Guide Maintaining Your Product and Software Access the Epson Printer Utility 4. “Accessing the printer driver for Mac OS X” on page 25 & Click the Head Cleaning icon. Follow the on-screen instructions. Aligning the Print Head If you notice a misalignment of vertical lines or horizontal banding, you may be able to solve this problem by using the Print Head Alignment utility in your printer driver.
  • Page 68: Replacing Ink Inside The Ink Tubes

    ❏ This function effects the service life of the ink pads. Ink pads reach their capacity earlier by running this function. Contact Epson Support to request replacement before the end of their service life. When the ink pads are at the end of their service life, the product stops and Epson support is required to continue printing.
  • Page 69: Using The Power Ink Flushing Utility For Mac Os X

    Make sure that the transportation lock is set to the unlocked position. Make sure that no warnings or errors are indicated in the control panel. Access the Epson Printer Utility 4. “Accessing the printer driver for Mac OS X” on page 25 &...
  • Page 70: Checking The Number Of Sheets Of Paper Fed

    You can check the number of sheets of paper fed from the printer driver. Click the Printer and Option Information button on your printer driver’s Maintenance window (for Windows) or on the Epson Printer Utility 4 (for Mac OS X). Cleaning the Product Cleaning the exterior of the product To keep your product operating at its best, clean it thoroughly several times a year by using the following instructions.
  • Page 71: Transporting The Product

    User’s Guide Maintaining Your Product and Software Important: ❏ Be careful to keep water away from the electronic components. ❏ Do not spray the inside of the product with lubricants. ❏ Unsuitable oils can damage the mechanism. Contact your dealer or a qualified service person if lubrication is needed.
  • Page 72 User’s Guide Maintaining Your Product and Software Open the scanner unit. Secure the print head with tape, as shown below, then close the scanner unit. Set the transportation lock to the locked position. Unhook the ink tank unit from the product and lay it down, and then make sure to install the cap onto the ink tank securely.
  • Page 73 User’s Guide Maintaining Your Product and Software Install the covers that came with your product over the protruding parts of the ink tank, and then hook the ink tank unit onto the product. Flip the feeder guard forward, close the paper support, and then flip the feeder guard back and close the output tray.
  • Page 74: Checking And Installing Your Software

    ❏ Epson Easy Photo Print ❏ Epson Event Manager Note: The availability of Epson Easy Photo Print varies depending on the product. Follow the steps below to check that the software is installed on your computer. For Windows Windows 7 and Vista: Click the start button and select Control Panel.
  • Page 75: Installing The Software

    User’s Guide Maintaining Your Product and Software Double-click the Epson Software folder in the Applications folder and check the contents. Note: ❏ The Applications folder contains software provided by third parties. ❏ To check that the printer driver is installed, click System Preferences on the Apple menu and then click Print & Scan (for Mac OS X 10.7) or Print &...
  • Page 76: For Mac Os X

    Access the site at: http://www.epson.com Next, select the support section of your local Epson Web site. ❏ To uninstall applications, you must log on to a Computer Administrator account. You cannot uninstall programs if you log on as a limited account user.
  • Page 77 User’s Guide Maintaining Your Product and Software Note: If you uninstall the printer driver and the name of your product remains in the Print & Scan (for Mac OS X 10.7) or Print & Fax (for Mac OS X 10.6 or 10.5) window, select the name of your product and click the - remove button.
  • Page 78: Troubleshooting For Printing/Copying

    If a problem occurs while printing, an error message will appear in the status monitor window. If an error message appears indicating the product’s ink pads are nearing the end of their service life, contact Epson support to replace them. The message will be displayed at regular intervals until the ink pads are replaced. When the product’s ink pads are saturated, the product stops and Epson support is required to continue printing.
  • Page 79 When you access EPSON Status Monitor 3, the following window appears: Note: If EPSON Status Monitor 3 does not appear, access the printer driver and click the Maintenance tab and then the Extended Settings button. In the Extended Settings window, check the Enable EPSON Status Monitor 3 check box.
  • Page 80: Paper Jams

    User’s Guide Troubleshooting for Printing/Copying Click the EPSON Status Monitor icon. The EPSON Status Monitor appears. Paper Jams Caution: Never touch the buttons on the control panel while your hand is inside the product. Important: Be careful not to pull the cables or ink tubes, or touch other components inside the product unnecessarily. Otherwise, ink may leak or the product may be damaged.
  • Page 81: Removing Jammed Paper From Inside The Product

    User’s Guide Troubleshooting for Printing/Copying Removing jammed paper from inside the product Open the scanner unit. Important: Do not lift up the scanner unit when the document cover is open. Remove all of the paper inside, including any torn pieces. Close the scanner unit.
  • Page 82: Preventing Paper Jams

    ❏ For plain paper, do not load paper above the line just under the H arrow mark inside the edge guide. For Epson special media, make sure the number of sheets is less than the limit specified for the media.
  • Page 83: Horizontal Banding

    “Cleaning the Print Head” on page 66 & ❏ Try to use genuine Epson ink bottles. ❏ Make sure the paper type selected in printer driver is appropriate for the type of paper loaded in the product. “Paper type settings from the printer driver” on page 18 &...
  • Page 84: Blurry Or Smeared Print

    “Replacing Ink inside the Ink Tubes” on page 68 & ❏ Try to use genuine Epson ink bottles and paper recommended by Epson. Blurry or smeared print ❏ Try to use genuine Epson ink bottles and paper recommended by Epson.
  • Page 85: Miscellaneous Printout Problems

    User’s Guide Troubleshooting for Printing/Copying Miscellaneous Printout Problems Incorrect or garbled characters ❏ Clear any stalled print jobs. “Canceling printing” on page 29 & ❏ Turn off the product and computer. Make sure the product’s interface cable is securely plugged in. ❏...
  • Page 86: Inverted Image

    User’s Guide Troubleshooting for Printing/Copying Inverted image ❏ For Windows, clear the Mirror Image check box from the More Options window of your printer driver, or turn off the Mirror Image setting in your application. For Mac OS X, clear the Mirror Image check box in Print Settings in the Print dialog box of your printer driver, or turn off the Mirror Image setting in your application.
  • Page 87: Paper Does Not Feed Correctly

    ❏ For plain paper, do not load paper above the line just under the H arrow mark inside the edge guide. For Epson special media, make sure the number of sheets is less than the limit specified for the media.
  • Page 88: Paper Is Improperly Loaded

    User’s Guide Troubleshooting for Printing/Copying ❏ If too many copies of a file are being printed, check the Copies setting in your printer driver as follows, and also check in your application. For Windows, check the Copies setting on the Main window. Mac OS X, check the Copies setting in the Print dialog.
  • Page 89: Increasing The Print Speed (For Windows Only)

    User’s Guide Troubleshooting for Printing/Copying ❏ Users of Windows can clear any stalled print jobs from the Windows Spooler. “Canceling printing” on page 29 & ❏ Uninstall the printer driver, then reinstall it. “Uninstalling Your Software” on page 75 & Increasing the Print Speed (For Windows Only) Print speed may be increased by selecting certain settings in the Extended Settings window when the printing speed is slow.
  • Page 90: Other Problem

    User’s Guide Troubleshooting for Printing/Copying The following dialog box appears. Select the following check boxes and print speed may be increased. ❏ High Speed Copies ❏ Always spool RAW datatype ❏ Page Rendering Mode ❏ Print as Bitmap For more details on each item, see the online help. Other Problem Printing plain papers quietly When plain paper is selected for the paper type and Standard (Windows) or Normal (Mac OS X) is selected as for...
  • Page 91 User’s Guide Troubleshooting for Printing/Copying For Windows, select the Quiet Mode check box in the Main window of your printer driver. For Mac OS X, select On from the Quiet Mode. To display the Quiet Mode, click through the following menus: System Preferences, Print &...
  • Page 92: Troubleshooting For Scanning

    ❏ Make sure you select the correct product if a scanner list appears when starting to scan. Windows: When you start Epson Scan using the EPSON Scan icon, and the Select Scanner list is displayed, make sure you select the model of your product.
  • Page 93: Using The Button

    & ❏ Mac OS X: Make sure you are logged on as the user who installed the scanning software. Other users must first start Epson Scanner Monitor in the Applications folder and then press a button to scan. How to unblock Epson Event Manager Click Start or the start button, and then point to Control Panel.
  • Page 94: Using Scanning Software Other Than Epson Scan Driver

    Programs and Services list. Click OK. Using scanning software other than Epson Scan driver ❏ If you are using any TWAIN-compliant programs, such as Adobe Photoshop Elements, make sure that the correct product is selected as the Scanner or Source setting.
  • Page 95 User’s Guide Troubleshooting for Scanning ❏ Adjust the Threshold setting. Home Mode: Select Black&White as the Image Type setting, click the Brightness button, and then try adjusting the Threshold setting. Office Mode: Select Black&White as the Image Type setting, and then try adjusting the Threshold setting. Professional Mode: Select Black &...
  • Page 96: The Scanning Area Or Direction Is Unsatisfactory

    User’s Guide Troubleshooting for Scanning The scanning area or direction is unsatisfactory The edges of your original are not scanned ❏ If you are scanning in Full Auto Mode, or using thumbnail preview in Home Mode or Professional Mode, move the document or photo 6 mm (0.2 inch) away from the horizontal and vertical edges of the scanner glass to avoid cropping.
  • Page 97: Problems Remain After Trying All Solutions

    User’s Guide Troubleshooting for Scanning Problems Remain After Trying All Solutions If you have tried all the solutions and have not solved the problem, initialize the Epson Scan settings. Click Configuration, select the Other tab, and then click Reset All.
  • Page 98: Product Information

    Part numbers Magenta T6643 Yellow T6644 Important: Genuine Epson ink, other than those speci ed here, could cause damage that is not covered by Epson’s warranties. Color Black, Cyan, Magenta, Yellow Temperature Storage: -20 to 40 ˚C (-4 to 104 ˚F) 1 month at 40 ˚C (104 ˚F)
  • Page 99: Technical Specifications

    Note: ❏ Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot attest to the quality of any non-Epson brand or type of paper. Always test samples of paper stock before purchasing large quantities or printing large jobs.
  • Page 100: Printable Area

    User’s Guide Product Information Weight 64 g/m² (17 lb) to 90 g/m² (24 lb) (for plain paper) Envelopes: Envelope #10 4 1/8 × 9 1/2 in. Size Envelope DL 110 × 220 mm Envelope C6 114 × 162 mm Paper types Plain paper Weight 75 g/m²...
  • Page 101: Scanner Specifications

    User’s Guide Product Information Scanner specifications Scanner type Flatbed color Photoelectric device 10200 × 14040 pixels at 1200 dpi Effective pixels Scanning area may be restricted if resolution setting is large. 216 × 297 mm (8.5 × 11.7 inches) A4 or US letter size Document size Scanning resolution 1200 dpi (main scan)
  • Page 102: Electrical

    User’s Guide Product Information Electrical 100-240 V Model Input voltage range 90 to 264 V Rated frequency range 50 to 60 Hz Input frequency range 49.5 to 60.5 Hz 0.5 to 0.3 A Rated current Power consumption Standalone copying Approx. 11 W (ISO/IEC24712) Ready mode Approx.
  • Page 103: Interface

    Product Information For European users: We, Seiko Epson Corporation, hereby declare that the equipment Model, C462J is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. For use only in Ireland, UK, Austria, Germany, Liechtenstein, Switzerland, France, Belgium, Luxemburg, Netherlands, Italy, Portugal, Spain, Denmark, Finland, Norway, Sweden, Iceland, Cyprus, Greece, Slovenia, Malta, Bulgaria, Czech, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, and Slovakia.
  • Page 104: Where To Get Help

    Epson support services for assistance. If Epson support for your area is not listed below, contact the dealer where you purchased your product. Epson support will be able to help you much more quickly if you give them the following information: ❏ Product serial number (The serial number label is usually on the back of the product.)
  • Page 105: Help For Users In Europe

    User’s Guide Where To Get Help Help for Users in Europe Check your Pan-European Warranty Document for information on how to contact Epson support. Help for Users in Taiwan Contacts for information, support, and services are: World Wide Web (http://www.epson.com.tw) Information on product specifications, drivers for download, and products enquiry are available.
  • Page 106: Help For Users In Singapore

    1F., No.113, Shengli Rd., Pingtung City, Pingtung County 900, Taiwan Help for Users in Singapore Sources of information, support, and services available from Epson Singapore are: World Wide Web (http://www.epson.com.sg) Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.
  • Page 107: Help For Users In Vietnam

    80 Truong Dinh Street, District 1, Hochiminh City Vietnam Help for Users in Indonesia Contacts for information, support, and services are: World Wide Web (http://www.epson.co.id) ❏ Information on product specifications, drivers for download ❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail Epson Hotline ❏...
  • Page 108: Help For Users In Hong Kong

    To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Internet Home Page Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏...
  • Page 109: Help For Users In India

    User’s Guide Where To Get Help World Wide Web (http://www.epson.com.my) ❏ Information on product specifications, drivers for download ❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail Epson Trading (M) Sdn. Bhd. Head Office. Phone: 603-56288288 Fax: 603-56288388/399 Epson Helpdesk ❏...
  • Page 110: Help For Users In The Philippines

    For Service (CDMA & Mobile Users) - 3900 1600 (9AM - 6PM) Prefix local STD code Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers and e-mail address below:...
  • Page 111 User’s Guide Where To Get Help Our Hotline team can help you with the following over the phone: ❏ Sales enquiries and product information ❏ Product usage questions or problems ❏ Enquiries on repair service and warranty...
  • Page 112 Fit to page printing.................33 Full Auto Mode................43 Aligning print head................67 Head cleaning Mac OS X..................66 Windows..................66 Banding....................83 Help Blank pages..................86 Epson..................104 Blurry prints..................84 Epson Event Manager..............58 Button Epson Scan...................57 problems..................93 Home Mode..................44 Buttons Horizontal banding................83 control panel................15 Image Adjustment................40 Canceling printing................29 Incorrect characters................85 Mac OS X..................30...
  • Page 113 Windows..............24 Power Off Timer.................69 Professional Mode................48 Office Mode..................46 Reducing page size................33 Pages per sheet printing..............34 Refilling the ink tanks..............61 Paper Resizing pages..................33 Epson special paper..............17 Restrictions on copying..............11 feeding problems................87 jams....................80 loading..................19 loading capacity................17 printable area................100 Safety information................9 specifications................99 Scan quality problems..............94...
  • Page 114 User’s Guide Index Web service..................8 Windows accessing product settings............24 checking product status.............78 managing print jobs..............78...

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