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dm10
TM
Service
The dm10 has been designed for maximum reliability. If a problem does occur with your unit,
please contact your dealer.
Your dealer can help with trouble shooting prior to organizing service for your dm10. Your
dealer or the HALCRO™ service department will always try to help you correct any basic
problems at your home via email or telephone. Simple trouble-shooting may remedy the
problem and not interrupt your listening pleasure due to the dm10 not having to leave your
home.
If service is required, all problems must be described in as much detail as possible. This will
help streamline the service process.
Return authorization from HALCRO™ prior to shipment must be obtained for any service
requirements. To obtain this authorization, please ask your dealer or email us at
service@halcro.com
.
The original packaging is required for shipping purposes. HALCRO™ will not be responsible
for any damage caused to your preamplifier during shipping due to improper packaging. If
the packaging needs to be replaced on its arrival at the factory, you will be charged the
replacement cost.
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