G71_UM_GB-21-09-07
21/09/07
Unable to receive incoming calls
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Make sure your mobile phone is switched on and connected to a network (check
for overloaded or unavailable network)
•
Check your subscription status with your operator (credit, SIM card valid, etc.)
•
Make sure you have not forwarded incoming calls
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Make sure that you have not barred certain calls
The caller's name does not appear when a call is received
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Check that you have subscribed to this service with your operator
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Your caller has concealed his/her number
The sound quality of the calls is not optimal
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You can adjust the volume during a call by means of the
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Check the radio reception icon level
I am unable to use the features described in the manual
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Check with your operator to make sure that your subscription includes this
service
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Make sure this feature does not require an Alcatel accessory
When I select a number from my directory, the number is not dialled
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Make sure that you have correctly recorded the number in your file
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Make sure that you have selected the country prefix when calling a foreign country
I am unable to create a file in my directory
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Make sure that your SIM card directory is not full; delete some files or save the files
in the product directory (i.e. your professional or personal directories)
My callers are unable to leave messages on my voicemail
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Contact your network operator to check service availability
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I cannot access my voicemail
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Try later if the network is busy
I am unable to send and receive messages MMS,Vox MMS
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Check your phone memory available as it might be full
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Contact your network operator to check service availability and check MMS
parameters
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Verify the server centre number or your MMS profile with your operator
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The server centre may be saturated; try again later
The << - >> icon is displayed
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You are outside of the network coverage area
I have already entered 3 incorrect PIN codes
•
Contact your network operator to obtain the PUK code (Personal Unblocking
Key)
I am unable to connect my telephone to my computer
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Install first of all Alcatel's PC suite
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Use "Install the connection" and perform the installation
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Check that your computer meets the requirements for Alcatel's PC Suite
installation
I am unable to download new files
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Check for free space
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Delete some files
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Select the MicroSD Card to store the files you downloaded
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Check your subscription status with your operator
The phone can't be detected by others via Bluetooth
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Make sure that Bluetooth is turned on and your mobile phone is visible to other
users
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