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Axis Q1614-E User Manual

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USER MANUAL
AXIS Q1614-E Network Camera

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Summary of Contents for Axis Q1614-E

  • Page 1 USER MANUAL AXIS Q1614-E Network Camera...
  • Page 2 • Electromagnetic Compatibility (EMC) Directive 2004/108/EC. See Electromagnetic Compatibility (EMC), on page 2 . This manual is intended for administrators and users of the AXIS Q1614 • Low Voltage (LVD) Directive 2006/95/EC. See Safety, on page 3 . Fixed Dome Network Camera, and is applicable to firmware 5.4 and •...
  • Page 3 • find answers to resolved problems in the FAQ database. Search by product, category, or phrase • report problems to Axis support staff by logging in to your private support area • chat with Axis support staff (selected countries only) •...

  • Page 4: Table Of Contents

    AXIS Media Control (AMC) ........
  • Page 5 AXIS Q1614-E Network Camera Table of Contents Maintenance ...........

  • Page 6: Hardware Overview

    AXIS Q1614-E Network Camera Hardware Overview Hardware Overview Status LED indicator Zoom puller Focus puller I/O connector Iris connector Power connector Power LED indicator Network LED indicator RS485/RS422 connector 10. Network connector (PoE) 11. Control button (1) 12. Function button (2) 13.
  • Page 7 AXIS Q1614-E Network Camera Hardware Overview Sunshield adjustment screw (2x) Sunshield Product number (P/N) & Serial number (S/N). The serial number may be required during installation. Top Cover De-humidifying membrane. Do not remove! Network camera Safety wire tab Cable holes with cable gland Bottom cover screws (4x) 10.

  • Page 8: Connectors And Buttons

    AXIS Q1614-E Network Camera Hardware Overview Network cable (route through wall bracket) Bottom cover Bottom cover screws (4x) Bracket adjustment screw Wall bracket Connectors and Buttons For technical specifications, see page 66. Network Connector RJ45 Ethernet connector. Supports Power over Ethernet (PoE).

  • Page 9: Led Indicators

    Resetting the product to factory default settings. See page 59. • Connecting to an AXIS Video Hosting System service. See page 52. To connect, press and hold the button for about 1 second until the Status LED flashes green. •...

  • Page 10: Status Led Behavior For Focus Assistant

    Triple flash: General error Alarm events will be triggered through the camera’s input port. Contact your Axis reseller for information about spare parts and troubleshooting. Note This status LED referred to in the table above is located in the housing.

  • Page 11: Replacing The Lens

    Note There is no need to restart the Axis product after changing the lens. However, the product must be restarted if you are interchanging between a P-iris, DC-Iris or fixed/manual iris lens. In order to set the focus and position the lens, the Axis product must be connected to the network.

  • Page 12: Accessing The Product

    Macintosh computer (Mac OS X), click on the Bonjour tab and select the product from the drop-down list. If you do not know the IP address, use AXIS IP Utility to locate the product on the network. For information about how to discover and assign an IP address, see the Installation and Management Software CD or the document Assign an IP Address and Access the Video Stream on Axis Support web at www.axis.com/techsup...

  • Page 13: Set The Root Password

    PTZ Mode PTZ mode is set the first time the Axis product is accessed and can only be changed by resetting the product to factory default. Digital PTZ is the default mode and should be used when a pan/tilt motor is not used.

  • Page 14: The Live View Page

    Click Snapshot to save a snapshot of the video image. Right-click the video image to save it in JPEG format on your computer. This button is primarily intended for use when the AXIS Media Control viewer toolbar is not available.
  • Page 15 2. Under Action Buttons, select Show manual trigger button. AXIS Media Control viewer toolbar The AXIS Media Control viewer toolbar is available in Internet Explorer only. See AXIS Media Control (AMC), on page 17 for more information. The toolbar displays the following buttons: The Play button connects to the Axis product and starts playing a media stream.
  • Page 16 AXIS Q1614-E Network Camera Accessing the Product With the PTZ Control Queue enabled the time each user is in control of the PTZ settings is limited. Click the buttons to request or release control of the PTZ controls. The PTZ Control Queue is set up under PTZ > Control Queue.

  • Page 17: Media Streams

    Note also that all multicast viewers count as one unicast viewer in the maximum total of 20 simultaneous connections. AXIS Media Control negotiates with the Axis product to determine the transport protocol to use. The order of priority, listed in the AMC Control Panel, can be changed and the options disabled, to suit specific requirements.

  • Page 18: Alternative Methods Of Accessing The Video Stream

    AXIS Q1614-E Network Camera Media Streams The AMC Control Panel can be used to configure various video and audio settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from: •...

  • Page 19: Accessing Audio Streams

    • The Axis product supports QuickTime 6.5.1 and later. • QuickTime adds latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.

  • Page 20: Setting Up The Product

    Setting Up the Product Setting Up the Product The Axis product can be configured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page. •...

  • Page 21: Video And Audio

    AXIS Q1614-E Network Camera Video and Audio Video and Audio The video and audio settings can be used to optimize video and audio quality. You can configure the following: • Video stream settings. See page 21. • Stream profiles. See page 23.

  • Page 22: Pixel Counter

    Maximum frame rate. To avoid bandwidth problems, the frame rate allowed to each viewer can be Limited to a fixed • amount. Alternatively, the frame rate can be set as Unlimited, which means the Axis product always delivers the highest frame rate possible under the current conditions.

  • Page 23: Stream Profiles

    The Video & Audio > Camera Settings page provides access to advanced image settings for the Axis product. Capture Mode Capture mode defines the maximum resolution and maximum frame rate available in the Axis product. A capture mode with a large maximum resolution has a reduced maximum frame rate and vice versa.

  • Page 24: Image Appearance

    White Balance White balance is used to make colors in the image appear the same regardless of the color temperature of the light source. The Axis product can be set to automatically identify the light source and compensate for its color. Alternatively, select the type of light source from the drop-down list.
  • Page 25 The shutter and gain settings affect the amount of motion blur and noise in the image. To adapt to different lighting, available storage space and bandwidth, it is often necessary to prioritize either low motion blur or low noise. The Axis product allows using different prioritization in normal light and in low light.

  • Page 26: View Area

    4. Select Enable PTZ to enable digital PTZ for the view area. 5. Click Save to save the settings. Note The PTZ functionality is useful during installation of the Axis product. Use a view area to crop out a specific part of the full view. Overlay Overlays are used to provide extra information, for example for forensic video analysis or during product installation and configuration.
  • Page 27 To set up a dynamic mask, which will always mask the specified part of monitored area, see Privacy Mask, on page 28 To use an overlay image, the image must first be uploaded to the Axis product: 1. Go to Video & Audio > Overlay Image.

  • Page 28: Privacy Mask

    A privacy mask is an area of solid color that prohibits users from viewing parts of the monitored area. Privacy masks cannot be bypassed via the VAPIX® Application Programming Interface (API). The Privacy Mask List (Video & Audio > Privacy Mask) shows all the masks that are currently configured in the Axis product and indicates if they are enabled.

  • Page 29: Audio Modes

    Half-duplex - Audio can be transmitted to and from the Axis product but only in one direction at a time. To transmit audio using the Live View page, use the Talk and Listen buttons, see AMC Audio Controls, on page 15.

  • Page 30: Audio Output

    To add, download, modify or remove audio clips, go to Video & Audio > Audio Clips. For more information see the online help To configure the Axis product to play audio clips when an event occurs, an action rule must be set up. For more information, see Events, on page 42.

  • Page 31: Live View Config

    AXIS Q1614-E Network Camera Live View Config Live View Config You can customize the Live View page and alter it to suit your requirements. It is possible to define the following features of the Live View page. • Stream Profile. See page 23.
  • Page 32 Viewer Settings To configure options for the viewer, go to Live View Config > Viewer Settings. • Select Show viewer toolbar to display the AXIS Media Control (AMC) or the QuickTime viewer toolbar under the video image in your browser. •...
  • Page 33 AXIS Q1614-E Network Camera Live View Config Pulse activates the output for a defined period of time. The pulse time can be set from 1/100 second to 60 seconds. Active/Inactive displays two buttons, one or each action. To configure the active and inactive states, go to System Options > Ports & Devices > I/O Ports and set the port’s Normal state.

  • Page 34: Ptz (Pan Tilt Zoom)

    AXIS Q1614-E Network Camera PTZ (Pan Tilt Zoom) PTZ (Pan Tilt Zoom) The PTZ menu is available if digital PTZ (pan, tilt and zoom) is enabled in the selected view area or if a PTZ driver has been uploaded. For more information on view areas, see View Area, on page 26. For more information on how to upload a driver, see Installing a PTZ driver, on page 35.

  • Page 35: Guard Tour

    Deselect the options under Enable/Disable controls to disable the pan, tilt, zoom and focus controls. Installing a PTZ driver This Axis product supports several PTZ devices. Please see www.axis.com for a complete list of supported devices, and to obtain the correct driver. To install a PTZ device you need to install the PTZ driver.

  • Page 36: Control Queue

    60 seconds after the last PTZ control command. 2. Event — The Axis product can be configured to go to a preset position when triggered by an alarm (see Events, on page 42). The event will immediately be placed first in the queue except when an administrator is in control.

  • Page 37: Detectors

    AXIS Q1614-E Network Camera Detectors Detectors Camera Tampering Camera Tampering can generate an alarm whenever the camera is repositioned, or when the lens is covered, sprayed or severely defocused. To send an alarm, for example an email, an action rule must be set up.
  • Page 38 Motion Detection Parameters, on page 38. Once motion detection windows are configured, the Axis product can be configured to perform actions when motion is detected. Possible actions include uploading images and start recording. For more information, see Setting Up an Action Rule, on page 43.

  • Page 39: Audio Detection

    Audio Detection The Axis product can be configured to generate an alarm when audio rises above or falls below the threshold value. The threshold value can be set in the range 0–100 where 0 is the most sensitive and 100 the least sensitive.

  • Page 40: Applications

    Manual installation — obtain the license key from the application vendor and upload the key to the Axis product To request a license, the Axis product serial number (S/N) is required. The serial number can be found on the product label and under System Options >...
  • Page 41 AXIS Q1614-E Network Camera Applications If the Axis product is reset to factory default, installed applications and their settings are removed. For information about factory default, see Reset to Factory Default Settings.

  • Page 42: Events

    Events The Axis product can be configured to perform actions when different events occur, for example, start a recording when motion is detected. The set of conditions that defines how and when the action is triggered is called an Action Rule.

  • Page 43: Setting Up An Action Rule

    AXIS Q1614-E Network Camera Events Recurrence – Trigger the rule periodically. SeeRecurrences, on page 45. This can for example be used to upload an image every 5 minutes. Use Schedule – Trigger the rule according to the selected schedule. See Schedules, on page 45.

  • Page 44: Recipients

    AXIS Q1614-E Network Camera Events 7. Select a Stream profile and configure the Duration settings as described below. 8. Select Network Share from the Storage drop-down list. To add additional criteria, select the Additional conditions option and add additional triggers. To prevent an action from being triggered repeatedly, a Wait at least time can be set.

  • Page 45: Schedules

    Optionally, select Use encryption to send emails over an encrypted connection. The server certificate can be validated using the certificates available in the Axis product. For information on how to upload certificates, see Certificates, on page 49.

  • Page 46: Recording List

    Continuous Recording The Axis product can be configured to continuously save video to a storage device. See Storage, on page 56 for more information about storage devices. To prevent the disk from becoming full, it is recommended to configure the disk to automatically remove old recordings.

  • Page 47: Languages

    Languages Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected language. To switch languages, go to Setup > Languages and first upload the new language file. Browse and locate the file and click the Upload Language button.

  • Page 48: System Options

    IP address filtering is enabled on the System Options > Security > IP Address Filter page. Once enabled, the listed IP address are allowed or denied access to the Axis product. Select Allow or Deny from the list and click Apply to enable IP address filtering.
  • Page 49 Axis product: Server/Client certificates - To authenticate the Axis product. CA certificates - To authenticate peer certificates, for example the certificate of an authentication server in case the Axis product is connected to an IEEE 802.1X protected network.

  • Page 50: Date & Time

    2. Click Install certificate and upload the certificate. Audio Support Select Enable audio support to allow clients to retrieve audio streams from the Axis product. For information on how to configure audio settings, see Audio Settings, on page 28. Note Deselecting this option will disable audio globally in the Axis product, for configured events and profiles with audio as well.

  • Page 51: Network

    IPv4 Address Configuration By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are configured under System Options > Network > TCP/IP > Basic.
  • Page 52 One-click enabled - Press the product’s control button (see Hardware Overview, on page 6 ) to connect to an AVHS service over the Internet. Once registered, Always will be enabled and the Axis product stays connected to the AVHS service. If the product is not registered within 24 hours from when the button is pressed, the product will disconnect from the AVHS service.
  • Page 53 Host Name Configuration The Axis product can be accessed using a host name instead of an IP address. The host name is usually the same as the assigned DNS name. The host name is configured under System Options > Network > TCP/IP > Advanced.
  • Page 54 SOCKS is a networking proxy protocol. The Axis product can be configured to use a SOCKS server to reach networks on the other side of a firewall or proxy server. This functionality is useful if the Axis product is located on a local network behind a firewall, and notifications, uploads, alarms, etc need to be sent to a destination outside the local network (for example the Internet).
  • Page 55 System Options SMTP (email) To send email messages from the Axis product via SMTP (Simple Mail Transfer Protocol), an SMTP mail server must be set up. This is done under System Options > Network > SMTP (email). Enter the host names or IP addresses and port numbers for the primary and secondary mail servers in the fields provided. A From email address is also required.

  • Page 56: Storage

    Bonjour can be disabled under System Options > Network > Bonjour. Storage SD Card The Axis product supports SD cards with up to 64 GB of storage. For best recording performance, use an SDHC or SDXC card with speed class 10. NOTICE...

  • Page 57: Ports & Devices

    6. Click Connect. To clear all recordings and data from the Axis product’s folder on the designated share, click Clear under Storage Tools. To avoid filling the share, it is recommended to remove recordings continuously. Under Recording Settings, select Remove recordings older than and select the number of days or weeks.

  • Page 58: Maintenance

    The Axis product provides several maintenance functions. These are available under System Options > Maintenance. Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.

  • Page 59: Advanced

    For more information, see www.axis.com/developer File Upload Files, for example web pages and images, can be uploaded to the Axis product and used as custom settings. To upload a file, go to System Options > Advanced > File Upload. Uploaded files are accessed through http://<ip address>/local/<user>/<file name> where <user> is the selected user group (viewer, operator or administrator) for the uploaded file.
  • Page 60 AXIS Q1614-E Network Camera System Options To reset the product to the factory default settings: 1. Disconnect power from the product. 2. Press and hold the control button and reconnect power. See Hardware Overview, on page 6 . 3. Keep the control button pressed for about 15–30 seconds until the status LED indicator flashes amber.

  • Page 61: Troubleshooting

    Always read the upgrade instructions and release notes available with each new release, before upgrading the firmware. To upgrade, follow these instructions: 1. Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup 2.

  • Page 62: Symptoms, Possible Causes And Remedial Actions

    Status indicator. 5. Reinstall the product, referring to the Installation Guide. If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/ Symptoms, Possible Causes and Remedial Actions Problems setting the IP address Try the installation again.
  • Page 63 Check with your network administrator to see if there is a firewall preventing viewing. Installation of additional Configure the Axis product to use a Java applet for updating video images in your browser. Go to ActiveX component Setup > Live View Config and select Java applet under Default viewer.
  • Page 64 Set a Capture Mode that prioritizes frame rate. Changing the capture mode to prioritize frame rate will lower the maximum resolution. SeeCapture Mode, on page 23. The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis product. See Technical Specifications, on page 66.
  • Page 65 AXIS Q1614-E Network Camera Troubleshooting Storage and disk management problems Storage disruption A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other read or write problems occur. To identify the source of the problem, check the System Log under System Options >...

  • Page 66: Technical Specifications

    Technical Specifications Item Specifications Function/group Camera Models AXIS Q1614-E: 720p resolution, outdoor Image sensor Progressive scan RGB CMOS 1/3” Lens P-iris, IR corrected, varifocal, CS-mount, support for DC-Iris lens, megapixel resolution 2.8 - 8 mm, F1.2 Horizontal angle of view 80° - 34°...
  • Page 67 Integration Programming Platform; specifications at www.axis.com Interface AXIS Video Hosting System (AVHS) with One-Click Camera Connection. ONVIF Profile S; specification at www.onvif.org AXIS Media Control SDK*, event trigger data in video stream Quality of Service (QoS) layer 3, DiffServ Model Embedded Linux operating system *Available at www.axis.com...
  • Page 68 Memory card up to 64 GB Support for recording to network share (Network Attached Storage or file server) Operating -30 ºC to 50 ºC (-22 ºF to 122 ºF) with PoE; down to -40 with Axis High PoE midspan, conditions max 30 W...

  • Page 69: Connectors

    AXIS Q1614-E Network Camera Technical Specifications Connectors I/O connector 4–pin terminal block for: • Auxiliary power (DC output) • Digital Input • Digital Output • 0 V DC (-) Function Notes Specifications 0 V DC (-) DC output Can be used to power auxiliary equipment.

  • Page 70: Performance Considerations

    AXIS Q1614-E Network Camera Technical Specifications Audio Input Audio Output 1 Tip Balanced Microphone Hot (+) In/Unbalance Line out (mono) Microphone In/Line In 2 Ring Balanced Microphone Cold (-) In 3 Sleeve Ground Ground RS-485/422 Connector Two 2-pin terminal blocks for RS485/RS422 serial interface. The serial port can be configured to support: •...
  • Page 71 User Manual Ver. M4.2 AXIS Q1614-E Network Camera Date: December 2013 © Axis Communications AB, 2013 Part No. 55119...

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