Frequently Asked Questions - Q-See QS434 User Manual

FAQ'S

6. FREQUENTLY ASKED QUESTIONS

If your problem is not listed below, please call our toll-free number, 877-998-3440 X 539 for more support.
1. Question: Why is the DVR not working after starting？
Answer:
Check the power adaptor input
Check the power on-off
Check the main board of the DVR
2. Question: Why is the DVR rebooting automatically or stopping for several minutes after starting?
Answer:
Instability or low input voltage
Bad track on hard drive or the hard drive is bad
Power supply is not producing enough power
The front-end video signal is not stable
High temperature, too much dust, bad DVR operating environment
There is a problem with the connector on the main board
The main board of the DVR is defective
3. Question: Why is there no video output on single channel, multi channel or all channels?
Answer:
Please check the camera cable connection to verify it is well-connected
Please check the cable connection video on the back panel of DVR
Please connect the camera directly to a TV to see if you get picture
Check the brightness of the picture and bring it back to its original default setting
The main board of the DVR is defective
4. Question: DVR cannot record after startup and the interface is showing "H", why?
Answer:
Make sure power adaptor is DC 19V
Make sure hard drive is formatted
Check the power and data connection cables of the hard drive
The hard drive is defective
The SATA port is not working
Question: What is the meaning of"R" " M" " I" " H" showing on the screen?
5.
Answer:
"R"means the channel is recording
"M" means the channel is on motion detection
"I"means the channel is on alarm
"H" means there is either no HDD. the HDD is bad or the HDD is full
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Model #: QS434