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State Warranty Enforcement Laws
Laws in many states permit owners to obtain a
replacement vehicle or a refund of the purchase price
under certain circumstances. The provisions of these
laws vary from state to state. To the extent allowed by
state law, General Motors requires that you first provide
us with written notification of any service difficulty
you have experienced so that we have an opportunity
to make any needed repairs before you are eligible for
the remedies provided by these laws. Your written
notification should be sent to the Cadillac Customer
Assistance Center at the address shown on this page.
Special Policy Adjustment Programs
Beyond the Warranty Period
Cadillac is proud of the protection afforded by its
warranty coverages. In order to achieve maximum
customer satisfaction, there may be times when Cadillac
will establish a special policy adjustment program to pay
all or part of the cost of certain repairs not covered by
the warranty or to reimburse certain repair expenses you
may have incurred. Check with your Cadillac dealer or
call the Cadillac Customer Assistance Center to
determine whether any special policy adjustment
program is applicable to your vehicle.
When you make an inquiry, you will need to give the
year, model and mileage of your vehicle and your
Vehicle Identification Number (VIN).
Customer Assistance Offices
Cadillac encourages customers to call the toll-free
number for assistance. If a U.S. customer wishes
to write to Cadillac, the letter should be addressed
to Cadillac's Customer Assistance Center in
Pontiac, Michigan.
United States
Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 436004
Pontiac, MI, 48343-6004
1-800-458-8006
1-800-833-2622 (For Text Telephone devices (TTYs))
Roadside Service: 1-800-882-1112
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