Accessing Online Support; Contacting Wd Technical Support; Wd Service And Support - Western Digital My Passport Ultra User Manual

WD Service and Support

Should you encounter any problem, please give us an opportunity to address it before returning
this product. Most technical support questions can be answered through our knowledge base
or email support service at http://support.wdc.com. If the answer is not available or if you prefer,
®
please contact WD at the best telephone number shown below.
Your product includes 30 days of free telephone support during the warranty period. This 30-
day period starts on the date of your first telephone contact with WD Technical Support. Email
support is free for the entire warranty period and our extensive knowledge base is available 24/
7. To help us keep you informed of new features and services, remember to register your
product online at http://register.wdc.com.

Accessing Online Support

Visit our product support website at
• Downloads—Download drivers, software, and updates for your WD product.
• Registration—Register your WD product to get the latest updates and special offers.
• Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and
data recovery information.
• Knowledge Base—Search by keyword, phrase, or answer ID.
• Installation—Get online installation help for your WD product or software.
• WD Community—Share your thoughts and connect with other WD users.

Contacting WD Technical Support

When contacting WD for support, have your WD product serial number, system hardware, and
system software versions available.
North America
English 800.ASK.4WDC
(800.275.4932)
Spanish 800.832.4778
Mexico 001 8002754932
South America
Chile 1230 020 5871
Colombia 009 800 83247788
Venezuela 0800 100 2855
Peru 0800 54003
Uruguay 000 413 598 3787
Argentina 0800 4440839
Brazil 0800 7704932
0021 800 83247788
* Toll free number available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy,
Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.
http://support.wdc.com
Europe (toll free)* 00800 ASK4 WDEU
(00800 27549338)
Europe +31 880062100
Middle East +31 880062100
Africa +31 880062100
Russia 8 10 8002 335 5011
Asia Pacific
Australia 1800 42 9861 / +800 2275 4932
China 800 820 6682
Hong Kong +800 6008 6008
India 1800 419 5591 / 1800 200 5789
Indonesia +803 852 9439
Japan 00531 65 0442 / 0120 994 120
Korea 02 703 6550
Malaysia 1800 88 1908 / +800 6008 6008 (Telekom Malaysia)
New Zealand 0508 555 639 / +800 2275 4932
Philippines 1 800 1441 0159
Singapore 1800 608 6008 / +800 6008 6008 (Singtel)
Taiwan 0800 666 290 / +800 6008 6008 (Chunghwa)
Thailand 001 800 441 0570
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