Appendix A: Troubleshooting - Planet ICA-HM317 User Manual

Appendix A: Troubleshooting

Please don't panic when you found this IP Camera is not working properly. Before you send
this IP Camera back to us, you can do some simple checks to save your time:
Problem description
Can't connect to IP Camera
No IP Camera found
No image
External RS-485 peripherals
doesn't work
IP camera / AC
adapter is hot
7) Bad video / audio quality
Possible solution(s)
1) Please check the IP address of IP Camera again.
2) Please make sure the network cable is correctly
connected to your local area network.
3) Please make sure power cable is correctly connected
to IP Camera.
4) Please make sure IP Camera is switched on (the LED
lights on IP Camera will light up).
'Auto search' function only works on IP Cameras located
on local area network.
1) If the place where IP camera is installed is too dark, try
to add some lights when possible.
2) Check if there's anything covering the lens.
1) Check the connection between IP camera and RS-485
peripherals.
2) Check the polarity (+ / -) of RS-485 connection. Switch
them may help.
3) RS-485 signal may fail to transmit if the cable
connection is longer than 1500 meters.
4) Check RS-485 peripheral's site ID number.
5) If you're using custom RS-485 commands, make sure
the commands you provided is correct.
6) If all solutions provided above won't help, contact your
dealer of purchase for help.
power This is normal when IP camera is switched on for a long
time. But if you smell something strange or even see
smoke come out from IP camera, cut utility power off
immediately (do not pull AC power adapter out from power
outlet on the wall when possible in this condition), and
contact the dealer of purchase for help.
If you're using internet / 3G connection, this is possibly
66