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Troubleshooting
SYMPTOM
No power.
Player does not start playback
when PLAY/SEL.
is
pressed.
Player starts playback but
stops immediately.
No picture.
No sound.
Distorted sound.
No audio from Digital Output.
Distorted picture.
Completely distorted picture or
no color in picture.
Picture distorted during forward
or reverse scan.
No forward or reverse scan
playback.
No 4:3 (16:9) picture.
Remote control does not
function.
DVD player and remote control
keys not functioning.
Playback does not start when
Title is selected.
Audio sound track and/or
subtitle language not selected.
No subtitles.
Alternative audio sound track
(or subtitle) languages cannot
be selected.
Angle cannot change.
REMEDY
• Insert AC adapter plug securely into power outlet.
• Check if POWER button on right side of player is set to ON.
• Check power at AC outlet by testing another appliance.
• Condensation has formed: Wait ~1-2 hours to allow player to dry out.
• Player cannot play discs other than DVDs, Audio CDs, MP3 CDs, and Photo CDs.
• Check if disc is defective by trying another disc.
• Check Region Code.
• Disc may be dirty and may require cleaning.
• Ensure that disc is inserted label side up.
• Ensure that equipment is connected properly.
• Ensure that input setting for TV is set correctly.
• Check if external equipment is on.
• Select same channel and source on TV as on player.
• Check if LCD is on.
• Ensure that equipment is connected properly.
• If using a stereo amplifier, try another audio source.
• Check Volume adjustment.
• No sound is heard during Pause mode.
• Ensure that input settings for your TV and stereo system are correct.
• Check digital connections.
• Check Audio Setup menu to make sure that "SPDIF/RAW" or "SPDIF/PCM" is
selected.
• Check if the audio format of the selected audio language matches your receiver
capabilities.
• Check disc for fingerprints and clean with a soft cloth, wiping from center to edge.
• Sometimes a small amount of picture distortion may appear. This is not a
malfunction.
• Disc format does not match TV format (PAL/NTSC).
• Picture will be somewhat distorted at times. This is normal.
• Some discs may have sections which prohibit forward/reverse scan.
• Choose the correct "TV Type" setting in the Setup menu.
• Make sure battery is installed with correct polarities (+ and –).
• Battery is dead: Replace with new one.
• Point remote control at signal sensor.
• Operate remote control within 20 feet of signal sensor.
• Remove obstacles between remote control and signal sensor.
• Power unit off and on. Alternatively, turn off unit, unplug power cable and plug it
back in. (Player may not be operating properly due to lightning, static electricity or
some other external factor.)
• Parental Control function may be set. Confirm the "Parental Ctrl" setup.
• If the audio sound track and/or subtitle language are not available on the disc, the
language selected in the Setup menu will not be seen/heard.
• Subtitles not available on all discs.
• Subtitles are available but turned off. Press SUBTITLE
subtitles.
• Only one language is available.
• Depends on software availability. Even if a disc has a number of angles recorded,
these angles may be recorded for specific scenes only.
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