Reporting Safety Defects In The 50 United States And Washington, D.c - Dodge 2013 Grand Caravan User Manual

CONSUMER ASSISTANCE
REPORTING SAFETY DEFECTS IN THE 50 UNITED STATES AND
WASHINGTON, D.C.
• If you believe that your vehicle has a defect that could cause a collision or cause injury or
death, you should immediately inform the National Highway Traffic Safety Administra-
tion (NHTSA) in addition to notifying the manufacturer.
• If NHTSA receives similar complaints, it may open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it may order a recall and remedy campaign.
However, NHTSA cannot become involved in individual problems between you, your
authorized dealer and the manufacturer.
• To contact NHTSA, you may either call the Auto Safety Hotline toll free at 1–888–327–
4236 (TTY: 1–800–424– 9153), or go to http://www.safercar.gov; or write to: Administra-
tor, NHTSA, 1200 New Jersey Avenue, SE., West Building, Washington, D.C. 20590. You
can also obtain
http://www.safercar.gov.
In Canada
• If you believe that your vehicle has a safety defect, you should contact the Customer
Service Department immediately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Transport Canada, Motor Vehicle
Defect Investigations and Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/
• French Canadian customers who wish to report a safety defect to the Canadian govern-
ment should contact Transport Canada, Motor Vehicle Defect Investigations and Recalls
at 1-800-333-0510 or go to http://www.tc.gc.ca/securiteroutiere/
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other information about motor vehicle safety from