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Problem
A sound operates when the ap-
pliance is off.
A sound operates and the appli-
ance switches itself off.
A sound operates and appliance
starts and stops again. After 5
seconds one more sound oper-
ates.
The residual heat indicator does
not change the colour.
Backlight is on but the contrast
of display is bad
II and text come on
? comes on
E comes on.
E4 comes on
If you tried the above solutions and cannot repair the problem, speak to your dealer or the
Customer Care Department. Give the data from the rating plate, three-digit-letter code for
the glass ceramic (it is in the corner of the cooking surface) and an error message that
comes on.
If you operated the appliance incorrectly, the servicing by a customer service technician or
dealer will not be free of charge, even during the warranty period. The instructions about
the customer service and conditions of guarantee are in the guarantee booklet.
Possible cause and remedy
You covered one or more sensor fields. Uncover the sensor fields.
You covered one or more sensor fields longer than 10 seconds.
Uncover the sensor fields.
You covered
. Uncover the sensor field.
The cooking zone is not hot because it operated only for a short
time. If the cooking zone is supposed to be hot, speak to the after
sales service.
The hot cookware covered the display. Remove objects and let
cool down the appliance. If the contrast not returns, call the
customer service department
• The automatic switch-off operates. Stop the appliance and
start it again.
• Not correct cookware. Use the correct cookware.
• No cookware on the cooking zone. Put cookware on the cook-
ing zone.
• The diameter of the bottom of the cookware is too small for
the cooking zone. Move cookware to a smaller cooking zone.
There is an error in the appliance.
Disconnect the appliance from the electrical supply for some
time. Disconnect the fuse from the electrical system of the house.
Connect again. If E comes on again, speak to the After sales
service.
There is an error in the appliance, because a cookware boils dry
or you use not correct cookware. Overheating protection for the
cooking zone operates. The automatic switch-off operates.
Switch off the appliance. Remove the hot cookware. After ap-
proximately 30 seconds switch on the cooking zone again. Error
message should disappear, residual heat indicator can stay. Cool
down the cookware and check it with the section "Cookware for
the induction cooking zone".
15
What to do if...
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