Factory Service Instructions; General Contact Details - BLUE SKY EXO User Manual

USER MANUAL • 13 & 14 • Factory Service Instructions • General Contact Details
13. Factory Service
Instructions
Service for the U.S. versions of Blue Sky products is available
only from our authorized distributor, Group One Ltd., located in
Farmingdale, New York. (Service for Blue Sky products outside the
United States can be obtained through local dealers or distributors.)
If your monitor needs service, follow these instructions:
1. Review the manual and ensure that you have followed all
setup and operating instructions.
2. Call (516) 249-1399 9:00am to 5:30pm EST and ask for
Customer Service. Explain the problem and request an
RA (Return Authorization) number. It is important to have
your product serial number available when you call. You
must have an RA number before you can obtain service.
3.
Pack the product in its original packing material and
box. Please do not return the manual or power cord, if
detachable (international / non North American version
only). If you don't have the original packing material
and/or box, please let Customer Service know when you
call for the RA number. Blue Sky is not responsible for
any damage that occurs due to non-factory packaging.
4. Include a legible note stating your name, shipping address
(no P .O. boxes), daytime phone number, RA number, and a
detailed description of the problem, including how it can
be duplicated
5.
Write the RA number on the top of the carton.
6. Ship the product to the address below. We recommend
United Parcel Service (UPS). Please insure the product
regardless of shipping method.
Blue Sky International
ATTN: SERVICE DEPT / RA#
70 Sea Lane
Farmingdale, NY 11735
USA
7.
Turnaround time is three to five business days depending
on the problem.
ask Customer Service what the turnaround time is. The
serviced product will be sent back to you via the same
shipping method as received (i.e. if you ship your monitor
UPS Ground it will be returned UPS Ground, UPS Red
will be returned UPS Red etc...). This only applies to
products serviced under the warranty.
Page 14 • User Manual • Factory Service Instructions • General Contact Details
Stereo Monitoring System
When calling for RA numbers, please

14. General Contact Details

For sales and other enquiries, please contact Blue Sky at:
Blue Sky International
70 Sea Lane
Farmingdale, NY 11735
USA
tel:
516 249 1399
fax: 516 249 8870
email: support@abluesky.com
To discover the very latest information check out our website at:
www.abluesky.com