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5. Troubleshooting
If the ADSL2+ Router is not functioning properly, you can refer first to this chapter for simple
troubleshooting before contacting your service provider. This could save your time and effort
but if the symptoms persist, then consult your service provider.
Problems starting up the router
Problem
None of the LEDs are
on when you turn on
the router.
You have forgotten
your router login
and/or password.
Problems with the WAN Interface
Problem
Initialization of the
PVC connection
("linesync") failed.
Frequent loss of
ADSL linesync
(disconnections).
Check the connection between the adapter and the router. If
the error persists, you may have a hardware problem. In this
case you should contact technical support.
Try the default login and password, please refers to Chapter
3. If this fails, you can restore your router to its factory
settings by holding the Reset button on the back of your
router for 6 seconds above.
Ensure that the telephone cable is connected properly from
the ADSL port to the wall jack. The ADSL LED on the front
panel of the router should be on. Check that your VPI, VCI,
encapsulation type and type of multiplexing settings are the
same as those provided by your ISP. Reboot the router GE. If
you still have problems, you may need to verify these settings
with your ISP.
Ensure that all other devices connected to the same
telephone line as your router (e.g. telephones, fax machines,
analogue modems) have a line filter connected between
them and the wall socket (unless you are using a Central
Splitter or Central Filter installed by a qualified and licensed
electrician), and ensure that all line filters are correctly
installed and the right way around. Missing line filters or line
filters installed the wrong way around can cause problems
with your ADSL connection, including causing frequent
disconnections.
Corrective Action
Corrective Action
56
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