Troubleshooting - Ovislink AirLive WN-360USB User Manual

3.2 Troubleshooting

If you encounter any problem when you're using this wireless network card, don't panic! Before you
call your dealer of purchase for help, please check this troubleshooting table, the solution of your
problem could be very simple, and you can solve the problem by yourself!
Scenario
I can't find any wireless access
point / wireless device in 'Site
Survey' function.
Nothing happens when I click
'Launch Config Utility'
I can not establish connection
with a certain wireless access
point
Solution
1. Click 'Rescan' for few more times and see if you can find
any wireless access point or wireless device.
2. Please move closer to any known wireless access point.
3. 'Ad hoc' function must be enabled for the wireless device
you wish to establish a direct wireless link.
4. Please adjust the position of network card (you may have
to move your computer if you're using a notebook
computer) and click 'Rescan' button for few more times. If
you can find the wireless access point or wireless device
you want to connect by doing this, try to move closer to the
place where the wireless access point or wireless device is
located.
1. Please make sure the wireless network card is inserted
into your computer's USB port. If the AirLive configuration
utility's icon is black, the network card is not detected by
your computer.
2. Reboot the computer and try again.
3. Remove the card and insert it into another USB port.
4. Remove the driver and re-install.
5. Contact the dealer of purchase for help.
1. Click 'Connect' for few more times.
2. If the SSID of access point you wish to connect is hidden
(nothing displayed in 'SSID' field in 'Site Survey' function),
you have to input correct SSID of the access point you
wish to connect. Please contact the owner of access point
to ask for correct SSID.
3. You have to input correct security key to connect an access
point with encryption. Please contact the owner of access
point to ask for correct security key.
4. The access point you wish to connect only allows network
cards with specific MAC address to establish connection.
Please go to 'About' tab and write the value of
53 WN-360USB User's Manual