Change Email Account Options; Troubleshooting: Email - Blackberry PlayBook User Manual

User Guide

Change email account options

1. Swipe down from the top frame.
2.
Tap .
• To change message list options and set message alerts, tap Display and Actions.
• To add a signature or set an out-of-office reply, tap Email Preferences.

Troubleshooting: Email

Issue
I can't add an email
account
I can't send an email
message
I am not receiving email
messages
I can't see items in a
folder
Possible cause or solution
Check that you entered the correct account information for your email account.
If you are trying to add a work email account, contact your administrator. You might need to
use advanced setup to add the email account.
Check that you are connected to a Wi-Fi network or try connecting to a different Wi-Fi
network.
Check that you have turned on synchronisation for your email account. On the status bar, tap
> Accounts. Tap an account. Verify that Sync Email is turned on.
Check that you are connected to a Wi-Fi network or try connecting to a different Wi-Fi
network.
Check that your email account password is correct.
By default, only Inbox, Sent Items and Outbox folders are kept in sync. You can turn on
syncing for other folders.
1. Tap a folder.
2. Tap
.
To stop syncing a folder, tap .
Messages
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