Troubleshooting: Blackberry Bridge - Blackberry PlayBook User Manual

User Guide
• You can't save files that you create in a work perimeter into a personal perimeter.
• You can't copy and paste information from a work perimeter to a personal perimeter.
• You can only browse your organisation's intranet if your administrator has turned on corporate intranet browsing.

Troubleshooting: BlackBerry Bridge

Issue
I can't pair my BlackBerry PlayBook
tablet with my BlackBerry smartphone
I can't reconnect to my smartphone
The Bridge Browser is missing
Possible cause or solution
Verify that the BlackBerry Bridge app is installed on your smartphone and that
the BlackBerry Bridge field is set to On. You can download the application from
the BlackBerry App World storefront.
Verify that the Bluetooth connection on your smartphone is turned on and that
your smartphone is within range.
If the Add New Tablet button is missing from your smartphone, your
organisation might prevent you from using BlackBerry Bridge or Bluetooth
technology.
Verify that the Bluetooth connection on your smartphone is turned on, that your
smartphone is within range and that the BlackBerry Bridge field is set to On.
Try opening the BlackBerry Bridge app on your smartphone and connecting
manually.
If necessary, you can delete the paired device from your tablet (tap
Bluetooth > ) and from your smartphone (in the BlackBerry Bridge app),
and try pairing again.
You can use the Browser on your tablet to access the Internet. If you want to use
the Bridge Browser to access your company's intranet, your smartphone must
be associated with a BlackBerry Enterprise Server.
If your smartphone is associated with a BlackBerry Enterprise Server and the
Bridge Browser icon is missing, verify that the Bridge Browser is selected on the
Device Properties screen in the BlackBerry Bridge app on your smartphone.
Also verify that your IT administrator allows corporate intranet browsing.
If the Bridge Browser icon is still missing, you might need a smartphone data
plan that supports tethering. For more information, contact your wireless service
provider.
BlackBerry Bridge
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