Repeated Lockup Or Crash Problems - McIntosh MS300 Advanced User's Manual

Repeated Lockup or Crash Problems

Obtaining the MS300 Core and Log files.
If you are experiencing difficulties with your MS300, you may be instructed by a
Technical Support engineer to retrieve and email the MS300 "Core" and "Log" files to
McIntosh.
Follow these steps to retrieve the core and log files from your MS300:
1. Reboot the MS300 if needed.
2. Press SETUP to display the Setup Menu.
3. Select the Utilities Menu
4. Select the System Information Menu
5. Note the IP address of the MS300.
6. Log onto a PC on the same network as the MS300.
7. Launch your web browser (Netscape or Internet Explorer) and enter
http://my_address/7.0.2/Eureka.000.log
your MS300. (e.g. http://192.168.0.100/7.0.2/Eureka.000.log)
8. Repeat Step 7 to retrieve 001.log and 002.log.
9. To get retrieve the Core file in the address bar of the browser, type
http://my_address/ 7.0.2/core
• Addresses ARE case sensitive so be careful when you type.
• The PC must be on the same subnet as the MS300.
These files may be large. To reduce size for emailing use a zip utility such as Winzip and
attach the zipped files to an email to the support person you were working with. We will
evaluate and respond as quickly as they can be fully analyzed by an McIntosh engineer.
2 Chambers Street • Binghamton, NY 13903-269 Phone: 607-723-3512 / 800-538-6576 • Fax: 607-724-0549
Technical Support 866-458-6910 9:00AM to 6:00PM EST, M-F
MS300 Advanced Users Guide
Where my_address is the IP address of
Page 65 of 65
3/3/2005
www.mcintoshlabs.com