Resetting Your Receiver; Troubleshooting; Diagnostics; Point Dish And Check Switch - TELUS Satellite TV HD PVR User Manual

Troubleshooting tools

Resetting your receiver

To reset your receiver press and hold
It'll take a few minutes for your receiver to reset and come back on . When you reset your receiver it may have to download an updated guide .
If this is the case, it might take longer for the receiver to come back on .

Diagnostics

You may be asked to open the diagnostics screen when you call
connected to your receiver .
1
Press to open the main menu, select
you may need to perform:
Connection – T ests for a valid receiver phone connection .
Dial Out – If "No Dial Out Pending" is displayed, the receiver doesn't need to have its smart card records updated .
Counters – Shows you a list of diagnostic counters . Use
2
Done
Highlight and press

Point dish and check switch

You may be asked to display these screens when you call
please only change them when asked .
1
Press to open the main menu .
2
Use to highlight System Setup
3
Installation
Use to highlight
4
Use to highlight Point Dish
The bar at the bottom of the screen tells you the signal strength . Green is a good signal; red indicates the signal is not acceptable
or is from the wrong satellite .
5
Check Switch
Use to highlight
tells you if you're receiving signals from the satellites and which multi-dish switches you have installed, if any .
6
Use to highlight T est
7
Use to highlight Done
on the front of the receiver until the TV goes blank .
System Setup and then select Diagnostics . The diagnostics screen shows you various tests
.
310-MYTV
and press .
and press .
and press . This screen shows you information to help maximize your satellite signal .
and press to display the installation summary screen . The installation summary screen
and press only if directed to when calling in .
and press .
310-MYTV (6988) . Please remember to have an active phone line
to scroll through the list .
(6988) . Even though there are items that can be changed,
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