Before Calling For Service - Kenmore 796.4147 Series Use & Care Manual

TROUBLESHOOTING GUIDE
BEFORE CALLING FOR SERVICE (continued)
Problem
Staining
Washer will not turn ON
Door will not unlock
when cycle is stopped or
paused
Wash cycle time is longer
than usual
Musty or mildewy odor in
washer
Wrinkling
Possible Cause
Bleach or softener dispensed
too soon.
Bleach or softener was added
directly to the wash load in the drum.
Washer was not unloaded promptly.
Clothes were not properly sorted.
Power cord is not properly plugged in.
House fuse is blown, circuit breaker
has tripped, or power outage has
occurred.
House fuse is blown, circuit breaker
has tripped, due to multiple
appliances on one outlet.
Interior temperature of washer is too high.
Water level in washer is too high.
The washer automatically adjusts the
wash time for the amount of laundry,
water pressure, water heating time and
other operating conditions.
Incorrect or too much detergent has
been used.
Inside of drum was not cleaned prop-
erly.
Washer not unloaded promptly.
Washer overloaded.
Hot and cold water inlet hoses are
reversed.
Dispenser compartment is overfilled causing
bleach or softener to dispense immediately.
Dispenser drawer closed too quickly causing
bleach or softener to dispense immediately.
Laundry chemicals must be loaded into the
dispenser.
Always remove items from the washer as soon
as possible after the cycle is complete.
Always wash dark colors separately from light
colors and whites to prevent discoloration.
Never wash heavily soiled items with lightly
soiled items.
Make sure that the plug is plugged securely into
a grounded, 3-prong, 120-VAC, 60-Hz outlet.
Reset circuit breaker or replace fuse. Do not
increase fuse capacity. If the problem is a circuit
overload, have it corrected by a qualified
electrician.
Reset circuit breaker or replace fuse. If more
than one appliance is connected to the outlet,
call an electrician to have an additional circuit
installed.
The washer door has a safety feature to prevent
personal injury. For example, if the washer is
paused during the hot wash stage of a sanitize
cycle, the interior temperature of the drum will
be very hot, so the door will not unlock. This
is normal. Allow the washer to cool until the
DOOR LOCK indicator turns OFF on the display.
To drain the water, press POWER, then press the
SPIN SPEED button without selecting a cycle.
This is normal. The washer adjusts cycle time auto-
matically to provide optimal results for the selected
cycle. The time remaining shown in the display is only
an estimate. Actual time may vary.
Use only High-Efficiency (HE) detergent in
accordance with the manufacturer's instructions.
Run the CLEAN WASHER
sure to wipe around and under the door seal
frequently. See Care and Cleaning of the Inte-
rior.
Clean around door seal/glass to prevent odor.
Always remove items from the washer as soon
as the cycle is complete.
When washing large loads, do not overstuff the
drum. The washer can be fully loaded, but the
drum should not be tightly packed and the door
should close easily.
Hot water rinse can set wrinkles in garments.
Check the inlet hose connections.
30
Solutions
cycle regularly. Be