Zte Velox User Manual page 55

Problem Possible causes
Unable Your service provider does not
to select support these features, or you
certain have not applied for services
features that provide these features .
Battery not The battery or battery charger
charging is damaged .
The tablet's temperature is
below 32°F (0°C) or higher
than 113°F (45°C) .
Poor contact between the
battery and charger .
Poor battery The standby time is related to
life your service provider system
configuration . The same tablet
used with different service
providers' systems will not
provide exactly the same
length of standby time .
The battery is depleted . In high
temperature environments,
battery life will be shortened .
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Possible solution
Contact your service
provider .
Contact the dealer .
Adjust the battery-charging
environment to avoid
extremes of temperature .
Check all connectors to
make sure all connections
have been properly made .
If you are located in an
area where signaling is
weak, temporarily power
off the tablet .
Decreasing your display's
brightness, turning off GPS,
Bluetooth, and/or Wi-Fi may
also improve battery life .
Recharge the tablet's
battery .
TROUBLESHOOTING
Problem Possible causes
Poor battery If you are not able to connect
life to the network, the tablet will
continue to send out signals
as it attempts to locate a base
station . Doing so consumes
battery power and will
consequently shorten standby
time .
Cannot turn Battery power has been
your tablet depleted .
on
SIM card SIM card is malfunctioning or
error damaged .
SIM card inserted improperly .
Debris on the SIM card
contacts .
Unable to SIM card invalid .
connect to
the network
You are not within the
network's service area .
Poor signal .
TROUBLESHOOTING
Possible solution
Change your location to
one where the network is
accessible, or temporarily
turn off your tablet .
Recharge the tablet's
battery .
Take the SIM card to your
service provider for testing .
Insert the SIM card
properly .
Use a soft, dry cloth
to clean the SIM card
contacts .
Contact your service
provider .
Check the service area
with your service provider .
Move to an open space, or
if you are inside a building,
move closer to a window .
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