Check The Mobilepre Drivers; Before Updating Your System - M-Audio MobilePre User Manual

Check the MobilePre Drivers

If you are using MobilePre as a class compliant

device (using the drivers already built into the
computer's operating system), download and
install the latest drivers from the M-Audio
website at www.m-audio.com/drivers. If this
does not resolve the issue, check to see if the
MobilePre drivers are properly installed:
Windows XP
• Go to the Windows Control Panel and
double-click the System icon (under Perfor-
mance and Maintenance if you are in Cat-
egory view) and then:
• Select the Hardware tab and click the
Device Manager button.
• Click the plus sign ("+") next to "Sound,
video and game controllers," and locate
the MobilePre listing.
• If you see a question mark or exclamation
point next to it, or if it is not listed, try us-
ing a different USB cable and/or USB port
on the host computer. If you still see the
question mark or exclamation point, you
may need to reinstall the drivers.
Windows Vista and Windows 7
• Go to the Windows Control Panel, double-
click the Device Manager icon, and do the
following:
• Click the plus sign (Windows Vista) or tri-
angle (Windows 7) next to "Sound, video
and game controllers," and locate the
MobilePre listing.
• If you see a question mark or exclamation
point next to it, or if it is not listed, try us-
ing a different USB cable and/or USB port
on the host computer. If you still see the
question mark or exclamation point, you
may need to reinstall the drivers.
14 MobilePre User Guide

Before Updating Your System

Visit www.avid/support for a compatible driver
before installing Microsoft or Apple operating
system updates.
Before new device drivers are released, they are
tested for use with operating system versions
that are available at that time. When updates for
an operating system are released, all M-Audio
device drivers have to be re-tested and possibly
updated to ensure proper operation.
We recommend not installing operating system
updates until a driver has been posted to the
Avid website for that specific operating system.
The Avid website (www.avid.com) contains
the latest drivers and program updates, as well as
useful links to news stories, FAQs, and technical
support. We recommend checking this site
regularly to ensure you have the latest drivers
and most up-to-date information about this
product.