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Correcting Problems
The machine is not working. There is no
display. The buttons do not work.
No dial tone (when START key is pressed
form READY display.)
The numbers stored in the SPEED SEND
memory do not dial correctly.
The document does not feed into the
machine.
Incoming faxes are not received
automatically.
Faxes can not be received manually.
The machine will not send a fax.
Incoming faxes are incomplete or contain
blank spaces.
Spots on incoming faxes.
You are receiving poor quality faxes.
Stretched words on incoming faxes.
There are vertical lines or stripes on copies
or documents you send.
The machine dials a number, but fails to
make a connection with another fax
machine.
Pages have a small strip of text printed at the
top with a large blank area below.
Losing characters on the bottom edge of the
page.
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Check the power cord connection.
Check to make sure your electrical outlet is live.
Cycle power to the unit.
Cycle power to the unit leaving it without power for at least five minutes.
Ensure that the telephone cord is connected properly.
Plug another telephone into the phone jack to check the socket.
Make sure the numbers are stored in the memory correctly. To print Speed Send
list press SETUP, then press MENU button to select the PRINT REPORT feature.
Press the OPTIONS button to select the SPEED SEND LIST. Press START to print.
Make sure the document is not wrinkled or folded and is not too thick or too thin.
Make sure that the cover is firmly closed.
Make sure that the A1000 FAX RECEIVE mode is not set to TEL. The current receive
mode is displayed in the upper right corner of the LCD panel.
Make sure the extension phone is on the hook properly.
Check to see if there is paper in the paper input tray.
Insufficient memory to receive fax. – (See Memory To Print, Memory Full in "Fax
Messages.")
Press START twice on the A1000 control panel, or *9* on the EXT phone, before
you hang up the handset.
Make sure the document is loaded face down.
Check the machine you are sending to for problems.
The machine sending you the fax may be faulty.
A noisy phone line can cause line errors.
Make a copy to check your machine.
The cartridge may be running out of ink. See "Print Quality Problems."
Check the phone for line noise.
Run a printer self test to be sure the print head is clean. See "Print Quality
Problems."
The machine sending you a fax may have a dirty scan glass.
Check the phone for line noise.
The machine sending you the fax had a temporary document jam.
Check your scan glass. It may need to be cleaned. See the Maintaining Your A1000
chapter.
The fax machine you are trying to reach may be turned off, out of paper, or cannot
answer incoming calls.
You may have selected the wrong paper size setting. See the "Loading Different
Size Paper" section.
Set AUTO REDUCTION ON. This control is located in the A1000 Settings Utility on
the FAX tab.
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