Troubleshooting Diagram - Lennox REFLECTIONS LSE-36R Installation And Operation Instructions Manual

TROUBLESHOOTING:
Miscellaneous Errors: Before beginning any troubleshooting, check that the following items are setup correctly. The unit should be
plugged in and have power. The remote has the batteries installed properly. The ember bulb is installed. If these steps are correct,
the embers will turn on and off with the hand held remote.
Symptom:
• No Power to Television.
• Embers or Image turn off
unexpectedly.
• Television blue screen.
• Dancing Dolphins on TV.
• DVD pauses or skips.
• TV displays the word GAME.
• Flame image is green or
purple and connot be corrected.
• Heater shuts off by itslef or
won't come on.
TROUBLESHOOTING:
• Understanding the problem:
• The remote sends a unique coded signal to the fireplace. The fireplace receives the signal and retransmits a different code to
each element of the fireplace in a particular order. Television and DVD players use the same signal for ON as OFF. If one or the
other is off, the fireplace cannot distinguish. Keep a couple of rules in mind. The heater will not turn on when the fireplace is off,
the TV is easiest to turn off and on manually and opening and closing the DVD tray turns it on.
TROUBLESHOOTING:
• Understanding the problem:
• The remote sends a unique coded signal to the fireplace. The fireplace receives the signal and retransmits a different
code to the television. If the signal sent to the television "leaks" to the fireplace receiver - the fireplace gets confused.
Proper placement of the television IR transmitter is critical.
12

TROUBLESHOOTING DIAGRAM

Problem/Test:
• Plug any 110V lamp or night light into
the fireplace receptacle and test.
• Programming error.
• DVD disk missing.
• DVD paused.
• DVD Disk error or heater motor
vibration.
• No Video Input.
• Magnetic Field Interference.
• Heater obstructions or failure.
• Problem: Out Of Sync.
• Symptom: Television is on with no image.
Ember bed is on with television off.
• Test the heater button on the remote.
Does the heater come on?
NO
• Press the On/Off button once.
• Test the heater again.
• Problem: Television IR Placement.
• Symptom: The unit turns on - Television
Volume and Menu adjustment troubles.
• Locate the IR Receiver on the fireplace ( Figure 17 )
and cup a hand around the module. Place the remote
in your hand and toggle the remote MENU button.
Does the Menu display ON and OFF properly?
NO
• Cover and completely mask the TV IR
transmitter module ( refer to Figure 11 ).
• Test the remote again.
NOTE: DIAGRAMS & ILLUSTRATIONS NOT TO SCALE.
Repair:
• If the receptacle is good, check for out of
Sync. If the receptacle is bad, call for Service.
• Call For Service.
• Insert disk or Replace DVD disk.
• Cycle Off and 0n. Call for Service if it
occurs frequent.
• Clean DVD and Disk. Replace Disk. Check
blower for vibration (Call for Service).
• Connect or Switch the video inputs to the
TV. Try Out of Sync process.
• Call Service for Degaussing.
• Call Service for inspection.
YES
• Turn the heater off (not the power).
• Remove the lower trim cover.
• Open and close DVD tray.
• Locate the TV power button. Turn the TV on.
• Turn the Embers ON (if OFF).
• Cycle the Remote OFF and ON.
• Check the photo for placement of the IR
YES
Television transmitter ( Figures 11 & 19 ).
• Remove and relocate the IR transmitter.
• Test the MENU button again.