Troubleshooting - Philips HD7457 User Manual

English
introduction
Congratulations on your purchase and welcome to Philips! To fully benefit
from the support that Philips offers, register your product at
www.philips.com/welcome.
important
Read this important information carefully before you use
the appliance and save it for future reference.
Danger
- Never immerse the appliance in water or any other liquid.
Warning
- Check if the voltage indicated on the appliance
corresponds to the local mains voltage before you
connect the appliance.
- Do not use the appliance if the plug, the mains cord
or the appliance itself is damaged.
- If the mains cord is damaged, you must have it replaced
by Philips, a service centre authorised by Philips or
similarly qualified persons in order to avoid a hazard.
- This appliance can be used by children aged from 8 years
and above and by persons with reduced physical,
sensory or mental capabilities or lack of experience
and knowledge if they have been given supervision or
instruction concerning use of the appliance in a safe
way and if they understand the hazards involved.
- Cleaning and user maintenance shall not be made by
children unless they are older than 8 and supervised.
- Keep the appliance and its cord out of the reach of
children aged less than 8 years.
- Children should be supervised to ensure that they do
not play with the appliance.
- Do not let the mains cord hang over the edge of the
table or worktop on which the appliance stands.
Caution
- Do not place the appliance on a hot surface and do
not let the mains cord come into contact with hot
surfaces.
- Unplug the appliance before you clean it and if
problems occur during brewing.
- This appliance is intended to be used in household
and similar applications such as:
- staff kitchen areas in shops, offices and other working
environments;
- farm houses;
- by clients in hotels, motels and other residential type
environments;
- bed and breakfast type environments.
Electromagnetic fields (EMF)
This Philips appliance complies with all standards regarding electromagnetic
fields (EMF). If handled properly and according to the instructions in this user
manual, the appliance is safe to use based on scientific evidence available today.
Descaling
Descale your coffee maker when you notice excessive steaming or when
the brewing time increases. It is advisable to descale it every two months.
Only use white vinegar to descale, as other products may cause damage to
your coffee maker.
Ordering accessories
To purchase accessories for this appliance, please visit our online shop at
www.shop.philips.com/service. If the online shop is not available in
your country, go to your Philips dealer or a Philips service centre. If you have
any difficulties obtaining accessories for your appliance, please contact the
Philips Consumer Care Centre in your country. You find its contact details in
the worldwide guarantee leaflet.
Environment
- Do not throw away the appliance with the normal household waste
at the end of its life, but hand it in at an official collection point for
recycling. By doing this, you help to preserve the environment (Fig. 1).
Guarantee and service
If you need service or information or if you have a problem, please visit
the Philips website at www.philips.com/support or contact the Philips
Consumer Care Centre in your country. You find its phone number in the
worldwide guarantee leaflet. If there is no Consumer Care Centre in your
country, go to your local Philips dealer.

Troubleshooting

This chapter summarises the most common problems you could encounter
with the appliance. If you are unable to solve the problem with the
information below, visit www.philips.com/support for a list of frequently
asked questions or contact the Consumer Care Centre in your country.
Problem Solution
The appliance does Plug in and switch on the appliance.
not work.
Make sure that the voltage indicated on the
appliance corresponds to the local mains voltage.
Fill the water tank with water.
Water leaks out of Do not fill the water tank beyond the MAX level.
the appliance.
The appliance takes Descale the appliance.
a long time to brew
coffee.
The appliance Make sure that the appliance is not blocked by
produces a lot of scale. If necessary, descale the appliance.
noise and steam
during the brewing
process.
Coffee grounds end Make sure that the water tank cover is in place
up in the jug. before you put the ground coffee in the filter.
Do not put too much ground coffee in the filter.
Make sure you put the jug on the hotplate with
the spout facing into the appliance (i.e. not
pointing sideways).
Unclog the opening in the bottom of the filter holder.
Use the right size of paper filter (type 1x4 or no. 4).
Make sure the paper filter is not torn.
The coffee is too Use the right proportion of coffee to water.
weak.
Make sure the paper filter does not collapse.
Use the right size of paper filter (type 1x4 or no. 4).
Make sure there is no water in the jug before
you start to brew coffee.
The coffee does not Do not leave the jug with coffee on the hotplate
taste good. too long, especially not if it only contains a small
amount of coffee.
The coffee is not hot Make sure that the jug is properly placed on the
enough. hotplate.
Make sure that the hotplate and the jug are clean.
We advise you to brew more than three cups
of coffee to ensure that the coffee has the right
temperature.
We advise you to use thin cups, because they
absorb less heat from the coffee than thick cups.
Do not use cold milk straight from the refrigerator.
There is less coffee in Make sure you place the jug properly on the
the jug than expected. hotplate. If the jug is not placed properly on the
hotplate, the drip stop prevents the coffee from
flowing out of the filter.