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Display Messages
Answering System Display Messages
The following messages shows the status of the phone, provides Caller ID information,
The following messages show the status of the answering system or help you set up
or helps you set up and use your phone.
and use the system.
BLOCKED NUMBER
Indicates the person is calling from a number which is blocked
0-59
Indicates the total number of messages.
from transmission.
CL (blinking)
The voice time/day stamp needs to be set.
CHARGING...
Indicates the handset needs to charge for a period of time
before it can resume normal function.
- -
Answering system is turned off.
DELETE ALL?
Prompt asking if you want to erase all CID records.
An (blinking)
The system is answering a call.
DELETE CALL ID?
Prompt asking if you want to erase the CID record showing on
F (blinking)
Answering system memory is full.
the display.
Six bars (blinking)
The system is recording a memo or an announcement.
DELETE?
Prompt asking if you want to erase one of the 50 records
LA (Line Access)
External line remote answering system.
stored in the phone's memory.
Handset Sound Signals
DUPLICATE NUMBER Under VIP melody feature, if the desired number/record was
selected in any one of TEN VIP melody records before,
Signal
DUPLICATE NUMBER shows in the display.
A long warbling tone (with ringer on)
END OF LIST
Indicates that there is no additional information in CID memory.
Three short beeps (several times)
ENTER NAME
Prompt telling you to enter a name in one of the 50
One beep every 7 seconds
memory locations.
Troubleshooting Guide
ENTER TEL NUMBR
Prompt telling you to enter a telephone number in one of the
Telephone Solutions
50 memory locations.
No dial tone
NEW
Indicates call or calls which have not been reviewed.
• Check or repeat installation steps:
HANDSET NAME
Prompt telling you to enter the user name for the
registered handset.
Make sure the base power cord is connected to a working electrical outlet.
Make sure the telephone line cord is connected to the base and the wall jack.
HANDSET NEEDS
Indicates you must register a non-registered handset prior
REGISTRATION
to use.
• Connect another phone to the same jack. If it doesn't work, the problem might be
INCOMPLETE DATA
your wiring or local service.
Caller information is interrupted during transmission or the
phone line is excessively noisy. Indicates no CID information
• The handset may be out of range of the base. Move closer to the base.
was received, you are not subscribed to CID service, or CID
service is not working.
• Make sure the battery is properly charged (for 16 hours).
• Make sure the battery pack (in the handset) is properly installed.
LINE IN USE
Displays on handset while the line is in use.
• The handset should beep when you press the TALK/CALL BACK button, and the
LONG DISTANCE
Indicates CID record is from a long distance call.
charge indicator on the base should be lit when the handset rests in the cradle. If
LOW BATTERY
Indicates the battery needs to be charged.
not, the battery may need to be charged.
NEW VOICE MAIL
Indicates voice mail has not been retrieve from service provider.
• Place handset in charge cradle for at least 20 seconds to reset the unit.
CALL SCREENING
Indicates you may use the handset to screen calls before
Handset does not ring
answering the call
• Make sure the handset ringer software switch is set to on.
NEW CALL XX
XX represents the number of new CID records not reviewed.
• The handset may be out of range of the base. Move closer to the base.
NO CALLS
Indicates there are no CID records in memory.
• You may have too many extension phones on your line. Try unplugging some
NO USER MEMORY
Indicates the memory location contains no user memories and
extensions.
the user is trying to mark a specific user record for VIP MELODY.
• Check for a dial tone.
OUT OF RANGE
May indicate handset is too far away from the base or that
You experience static, noise, or fading in and out
the power has been interrupted. Move closer and
• The handset may be out of range of the base. Move closer to base.
check connections.
• Make sure base is not plugged into an electrical outlet with another household
PAGING or
Someone pressed the page button on the base or
appliance. If necessary, relocate the base.
PAGING FROM
int button on the handset
• Charge the battery (for 16 hours).
REPT
Indicates a repeat call message. Indicates a new call from the
same number was received more than once.
Unit beeps
SEARCHING
Indicates handset is searching for the base.
• Clean the charging contacts on the cordless handset and base charge cradle with a
soft cloth or an eraser.
SPKR
Indicates the handset is in speakerphone mode.
• See solutions for "No dial tone " on previous page.
UNKNOWN CALLER/ Indicates incoming call is from an area not serviced by CID or
• Replace the battery.
NAME/NUMBER
the CID information was not sent.
Memory dialing doesn't work
• Did you program the memory location keys correctly?
• Did you follow proper dialing sequence?
Unit locks up and no communication between the base and cordless handset
• Unplug the power adaptor from the electrical outlet and the back of the base.
Remove the handset battery. Wait for 30 seconds and plug the power adaptor back
into the base and electrical outlet. Reconnect the battery and charge for 16 hours.
Caller ID Solutions
No Display
• Charge the battery (for 16 hours). Or replace the battery.
• Make sure the unit is connected to a non-switched electrical outlet. Disconnect the
power adaptor from the base and reconnect it.
Caller ID Error Message
• The unit displays this message if it detects anything other than valid Caller ID
information during the silent period after the first ring. This message indicates the
presence of noise on the line.
No Caller ID
• You must be subscribed to the standard Name/Number Caller ID service from your
local telephone company to receive CID information.
Battery
If you experience any of the following problems, even after recharging the battery, you
Meaning
may need to replace the battery pack:
Signals an incoming call
• Short talk time
Page signal
• Poor sound quality
Low battery warning
• Limited range
• Charge indicator fails to turn on
Answering System Solutions
Can't hear messages, beep, etc.
• Adjust speaker volume.
Time/Day setting stuck at 12 a.m Mon.
• Set the time clock.
Answers on 10th ring
• Make sure answering system is turned on.
• Answering system memory may be full. Erase some messages.
Incoming messages are incomplete
• An extension phone may have been lifted as a message is received.
• Answering system memory is full. Erase some messages.
• You may have accidently pressed the play/stop button during playback and stopped
the message.
Won't respond to remote commands
• You must use a tone-dial phone. This phone does not support pulse (rotary) dialing.
• Make sure to enter the correct security code.
• Did unit hang up? If you take no action for a period of time,
it automatically hangs up.
Causes of Poor Reception
Service
• Aluminum siding.
Thomson Digital Technologies Ltd., warrants to the purchaser or gift recipient that
if any manufacturing defect becomes apparent in this product within 1 year from
• Foil backing on insulation.
the original date of purchase, it will be replaced free of charge, including return
• Heating ducts and other metal construction that can shield radio signals.
transportation.
• You 're too close to appliances such as microwaves, stoves, computers, etc.
This warranty does not include damage to the product resulting from accidents, misuse
• Atmospheric conditions, such as strong storms.
or leaking batteries.
• Base is installed in the basement or lower floor of the house.
Should your product not perform properly during the warranty period, either:
• Base is plugged into AC outlet with other electronic devices.
1. Return it to the selling dealer with proof of purchase for replacement,
• Baby monitor is using the same frequency.
OR
2. Remove the batteries (where applicable), and pack product complete with
• Handset battery is low.
accessories in the original carton (or equivalent).
• You're out of range of the base.
— Mail prepaid (with proof of purchase) and insured to:
General Product Care
Thomson Digital Technologies Ltd.
6200 Edwards Boulevard
To keep your unit working and looking good, follow these guidelines:
Mississauga, Ontario
• Avoid dropping the handset, as well as other rough treatment to the phone.
Canada L5T 2V7
• Clean the phone with a soft cloth.
The provisions of this written warranty are in addition to and not a modification of or
• Never use strong cleaning agents, paint thinner, abrasive powder, alcohol, or other
subtraction from the statutory warranties and other rights and remedies contained
chemical products to clean the unit. Doing so will damage the finish.
in any applicable legislation, and to the extent that any such provisions purport to
• Retain the original packaging in case you need to ship the phone at a later date.
disclaim, exclude or limit any such statutory warranties and other rights and remedies,
such provisions shall be deemed to be amended to the extent necessary to comply
• Periodically clean the charge contacts on the handset and base with a clean pencil
therewith.
eraser.
If you are unable to find a qualified servicer for out of warranty service, you may
write to:
Thomson Digital Technologies Ltd.
c/o Thomson Inc.
P.O. Box 0944
Indianapolis, Indiana, U.S.A., 46206-0944
Attach your sales receipt to this booklet for future reference. This information is
required if service is needed during the warranty period.
PURCHASE DATE ___________________________________________
NAME OF STORE ______________________________________________
Accessory Information
DESCRIPTION
MODEL NO.
Handset Replacement Battery
5-2721
AC Power converter
5-2714 or 5-2760
Belt Clip
5-2717
Headset
5-2425
Handset charge cradle
5-2730
To order, call the nearest distributor for your area;
Ontario: (905) 624-8516
Manitoba: (204) 783-2088
British Columbia: (604) 438-8001 Quebec: (514) 352-9071
A shipping and handling fee will be charged upon ordering.
It is required by law to collect appropriate sales tax for each individual state,
country, and locality to which the merchandise is being sent. Items are subject to
availability.
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