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Reviewing CID Records
Memory
As calls are received and stored, the display is updated to let you know how many calls have
Each handset can store up to ten 24-digit numbers with up to 15-character names in
been received. To scroll CID records:
memory for quick dialing. This memory feature is in addition to the CID memory log, which
1. Make sure the phone is OFF (not in TALK mode).
stores up to 40 CID records in each handset.
2. Press the CID/VOL (6) button to review the newest CID record.
Storing a Name and Number in Memory
3. Press the CID/VOL (5) button to review the oldest CID record first.
1. Make sure the phone is OFF (not in TALK mode).
Dialing a CID Number
2. Press the MEM button.
1. Make sure the phone is OFF (not in TALK mode).
3. Press the desired memory location (0 through 9) or use CID/VOL (5 or 6) to scroll to the
2. Use the CID/VOL (5 or 6) button to display the desired record.
desired memory location.
3. Press the TALK/CALL BACK button. The number dials automatically.
NOTE: If the memory location is occupied, the memory location number
and stored name and telephone number shows in the display. If the
NOTE: Depending on (a) how the incoming caller's phone number is
memory location is empty. EMPTY shows in the display.
formatted when it is received, and (b) whether or not you previously
4. Press the MEM button again. The display shows ENTER NAME.
pre-programmed your local area code into the set up menu, you may
need to adjust the format of the incoming caller's stored phone number
NOTE: If you don't want to enter the name, skip step 5.
before making the call, press the format button to adjust the number,
5. Use the touch-tone pad on the handset to enter the name (up to 15 characters) and press
and try again.
the MEM button to save. More than one letter is stored in each of the number keys. For
Available formats include:
example, to enter the name Bill Smith, press the 2 key twice for the letter B. Press the 4
key 3 times for the letter I. Press the 5 key 3 times for the letter L. Wait for one second.
Number of digits
Explanation
Example
Press the 5 key 3 times for the second letter L. Press the 1 key to insert a space between
Eleven digits
long distance code "1 "
the L and the S. Press the 7 key 4 times for the letter S; press the 6 key once for the letter
+3-digit area code
M; press the 4 key 3 times for the letter I; press the 8 key for the letter T; press the 4 key
+7-digit telephone number.
twice for the letter H.
1-317-888-8888
NOTE: If you make a mistake press the DELETE/channel button to
Ten digits
3-digit area code
backspace and erase the wrong character(s) or number(s).
+7-digit telephone number.
6. Press the MEM button to save the name. The display shows ENTER TEL NUMBR.
317-888-8888
7. Use the touch-tone pad to enter the telephone number you want to store (up to 24 digits).
Seven digits
7-digit telephone number.
888-8888
NOTE: The system treats pauses as delays or spaces in the dialing
Storing CID Records in Internal Memory
sequence.
8. Press MEM again to store the number. You will hear a confirmation tone.
You may also store CID information in the phone's internal memory.
Storing the Last Number Dialed
NOTE: It is important that you format CID records correctly BEFORE
storing in internal memory as you cannot reformat CID records stored in
1. Repeat steps 1 through 6 in Storing a Name and Number in Memory.
memory.
2. Press the REDIAL button.
1. Make sure the phone is OFF (not in TALK mode).
3. Press the MEM button to store the number. You will hear a confirmation tone.
2. Use the CID/VOL (5 or 6) button to scroll to the desired CID record.
To replace an old number with a new redial number:
3. Press the MEM button.
1. Repeat steps 1 through 6 in Storing a Name and Number in Memory.
4. Use the touch-tone pad to enter a memory location (0-9) to store the number in that
2. Press the REDIAL button.
memory location. You will hear a confirmation tone.
3. Press the MEM button, and REPLACE MEMO? shows in the display.
NOTE: If the memory location is occupied, REPLACE MEMO? is displayed,
4. Press the MEM button again to replace the old number with the new number. You will
and you must confirm replacement by pressing the MEM button.
hear a confirmation tone.
Inserting a Pause in the Dialing Sequence of a
NOTE: Press the *TONE/exit button once to keep the previous setting
(making no changes) and return to the menu.
Stored Number
NOTE: If the selected CID record contains any information that is non-
If a pause is needed to wait for a dial or access tone, press the #/PAUSE button to insert a
numeric, the unit will not allow this record to transfer to the internal user
delay in dialing sequence of a stored number (for example, after you dial 9 for an outside
memory. The handset will display UNABLE TO STORE.
line, or to wait for a computer access tone). Pause shows in the display as a P, and each
pause counts as one digit in the dialing sequence.
To Replace a Stored CID Record
Changing a Stored Number
1. Repeat steps 1 through 3 in Storing CID Records in Internal Memory. After you enter the
1. Repeat steps 1 through 7 in Storing a Name and Number in Memory.
memory location, REPLACE MEMO? shows in the display.
2. Press the MEM button, and REPLACE MEMO? shows in the display.
2. Press the MEM button again, and the new CID record replaces the old memory in that
3. Press the MEM button to store the number. You will hear a confirmation tone.
location. You will hear a confirmation tone.
Reviewing and Deleting Stored Numbers
Deleting a CID Record
1. To review stored numbers, press the MEM button, and use the CID/VOL (5 or 6) button
1. Make sure the phone is OFF (not in TALK mode).
to scroll to the memory location, or press the corresponding number key for a desired
2. Use the CID/VOL (5 or 6) button to display the CID record you want to delete.
memory location (0-9).
3. Press DELETE/channel. The display shows DELETE CALL ID?.
2. When the data shows in the display, press the DELETE/channel button. The display
4. Press DELETE/channel again to erase the record and the next Caller ID record shows in
shows DELETE? .
the display. You will hear a confirmation tone.
3. Press DELETE/channel again to delete the data. The display shows DELETED.
NOTE: Press the *TONE/exit key to return to the standby mode.
Dialing a Stored Number
Deleting All CID Records
1. Make sure the phone is ON by pressing the TALK/CALL BACK button.
1. Make sure the phone is OFF (not in TALK mode).
2. Press the MEM button.
2. Use the CID/VOL (5 or 6) button to display any Caller ID record.
3. Press the memory location (0-9). The number dials automatically.
3. Press and hold the DELETE/channel button until DELETE ALL? shows in the display.
- OR -
4. Press DELETE/channel again to erase all records. You will hear a confirmation tone. The
display shows NO CALLS.
NOTE: Press the *TONE/exit key to return to the standby mode.
1. Make sure the phone is OFF (not in TALK mode).
Display Messages
2. Press the MEM button.
The following indicators show the status of a message or of the unit.
3. Use the touch-tone pad or the CID/VOL (5 or 6) button to scroll to the number you want
BLOCKED CALL
to dial.
4. Press the TALK/CALL BACK button. The number dials automatically.
BLOCKED NAME
Chain Dialing from Memory
BLOCKED NUMBER
Use this feature to make calls which require a sequence of numbers, such as calling card
calls to a frequently called long distance number. Each part of the sequence is dialed from
CALL WAITING
memory. The following example shows you how to use chain dialing to make a call through
DELETE ALL?
a long distance service:
DELETE CALL ID?
The Number for
Memory Location
DELETED
Long distance access number
7
EMPTY
Authorization code
8
END OF LIST
Frequently called long distance number
9
1. Make sure the phone is ON (in TALK mode).
ENTER NAME
2. Press the MEM button and then press 7.
3. When you hear the access tone, press the MEM button and then press 8.
ENTER NUMBER
4. At the next access tone, press the MEM button and then 9.
INCOMPLETE DATA
TIP: Wait for the access tones before pressing the next MEM button, or
your call may not go through.
LOW BATTERY
Integrated Belt Clip
NEW
The belt clip is integrated into the back of the handset. Press the battery end of the belt clip
NO CALLS
to open and affix it to your belt.
NO DATA
PAGING
PRESS TALK KEY
REPT
UNKNOWN NAME
CALLER/NUMBER
Handset Sound Signals
Signal
A long warbling tone (with ringer on)
Three short beeps (several times)
Single beep every 7 seconds
Changing the Battery
CAUTION: To reduce the risk of fire or personal injury, use only the
Thomson Inc. approved Nickel-Metal Hydride (Ni-MH) battery model
5-2781 that is compatible with this unit.
1. Make sure the telephone is OFF (not in TALK mode) before you replace battery.
2. Remove the battery compartment door.
3. Disconnect the cord attached to the battery pack and remove the battery pack from the
handset.
4. Insert the new battery pack and connect the cord to the jack inside the battery
compartment.
5. Put the battery compartment door back on.
6. Place handset in the base to charge. Allow the handset battery to properly charge (for
16 hours) prior to first use or when you install a new battery pack. If you do not properly
charge the phone, battery performance will be compromised.
Battery Safety Precautions
• Do not burn, disassemble, mutilate, or puncture. Like other batteries of this type, toxic
materials could be released which can cause injury.
• To reduce the risk of fire or personal injury, use only the Nickel-Metal Hydride (Ni-MH)
battery listed in the User's Guide.
• Keep batteries out of the reach of children.
• Remove batteries if storing over 30 days.
NOTE: The RBRC seal on the battery used in your Thomson Inc.
product indicates that we are participating in a program to collect
and recycle the rechargeable battery (or batteries). For more
information go to the RBRC web site at www.rbrc.org or call 1-800-
8-BATTERY or contact a local recycling center.
Troubleshooting Guide
Caller ID Solutions
The person is calling from a number that has been
No Display
blocked from transmission.
• The battery must be fully charged. Try replacing the battery.
The persons name is blocked from transmission.
• Make sure that the unit is connected to a non-switched electrical outlet. Disconnect
The person is calling from a number that has been
the unit from the wall and plug it in again.
blocked from transmission.
• You must be subscribed to Caller ID service from your local telephone company in
Indicates a call is waiting on the line.
order to receive Caller ID records.
Prompt asking if you want to erase all Caller ID records.
Caller ID Error Message
Prompt asking if you want to erase a Caller ID record.
• This message indicates either the presence of noise on the line, or that an invalid
Prompt confirming the Caller ID record is erased.
message has been sent from the telephone company.
Indicates a memory location is vacant.
Cordless Phone Solutions
Indicates that there is no additional information in
Caller ID memory.
No dial tone
Prompt telling you to enter the name for one of the 10
• Check installation:
memory locations.
Make sure the base power cord is connected to a working electrical outlet.
Prompt telling you to enter the telephone number for
Make sure the telephone line cord is connected to the base unit and the wall phone
one of the 10 memory locations.
jack.
Caller information has been interrupted during
• Connect another phone to the same modular jack; if the second phone doesn't work,
transmission or the telephone line is excessively noisy.
the problem might be with your wiring or local service.
Indicates the battery needs to be charged.
• The handset may be out of range of the base. Move closer to the base.
Indicates call or calls have not been reviewed.
• Make sure the battery is properly charged (for 16 hours).
Indicates no calls have been received.
• Ensure the battery pack is installed correctly.
No Caller ID information was received.
• Did the handset beep when you pressed the TALK/CALL BACK button? Did the in use/
The PAGE button has been pressed on the base.
charge indicator come on? The battery may need to be charged.
Indicates the CID number is a Direct Dial Number (DDN)
• Place the handset in the Charge Cradle for at least 20 seconds.
and cannot be formatted.
Handset does not ring
Repeat call message. Indicates that a new call from the
• Make sure the RINGER is set to ON.
same number was received more than once.
• Move closer to the base. The handset may be out of range.
The incoming call is from an area serviced by Caller ID
• You may have too many extension phones on your line. Try unplugging some phones.
or the information was not sent.
• Check for a dial tone.
You experience static, noise, or fading in and out
Meaning
• Change channels.
Signals an incoming call
• Move closer to base. The handset might be out of range.
Page signal
• Relocate the base. Make sure base is not plugged into an electrical outlet with another
Low battery warning
household appliance.
• Charge the battery.
Unit beeps
• Place handset in base for 20 seconds; if it still beeps, charge battery for 16 hours.
• Clean the charging contacts on handset and base with a soft cloth.
• See solutions for "No dial tone."
• Replace the battery.
Memory Dialing doesn't work
• Make sure you programmed the memory location keys correctly.
• Did you follow proper dialing sequence?
Phone dials in pulse with tone service
• Make sure phone is in tone dialing mode.
Phone won't dial out with pulse service
• Make sure phone is in pulse dialing mode.
Causes of Poor Reception
• Aluminum siding.
• Foil backing on insulation.
• Heating ducts and other metal construction that can shield radio signals.
• You're too close to appliances such as microwaves, stoves, computers, etc.
• Atmospheric conditions, such as strong storms.
• Base is installed in the basement or lower floor of the house.
• Base is plugged into AC outlet with other electronic devices.
• Baby monitor is using the same frequency.
• Handset battery is low.
• You're out of range of the base.
• Microwave oven is using the same frequency.
General Product Care
• Products which have been modified or incorporated into other products.
• Products purchased or serviced outside the USA.
To keep your telephone working and looking good, follow these guidelines:
• Acts of nature, such as but not limited to lightning damage.
• Avoid putting the phone near heating appliances and devices that generate electrical
Product Registration:
noise (for example, motors or fluorescent lamps ).
• Please complete and mail the Product Registration Card packed with your unit.
• DO NOT expose to direct sunlight or moisture.
It will make it easier to contact you should it ever be necessary. The return of the
• Avoid dropping the unit and other rough treatment.
card is not required for warranty coverage.
• Clean with a soft cloth.
Limitation of Warranty:
• Never use a strong cleaning agent or abrasive powder because this will damage the
• THE WARRANTY STATED ABOVE IS THE ONLY WARRANTY APPLICABLE TO THIS
finish.
PRODUCT. ALL OTHER WARRANTIES, ExPRESS OR IMPLIED (INCLUDING ALL
IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
• Retain the original packaging in case you need to ship the phone at a later date.
PURPOSE) ARE HEREBY DISCLAIMED. NO VERBAL OR WRITTEN INFORMATION
• Periodically clean the charge contacts on the handset and base with a soft cloth.
GIVEN BY THOMSON INC., ITS AGENTS, OR EMPLOYEES SHALL CREATE A
Warranty Assistance
GUARANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY.
• REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE
If trouble is experienced with this equipment, for warranty information, please
contact customer service at 1-800-448-0329. If the equipment is causing harm to
ExCLUSIVE REMEDY OF THE CONSUMER. THOMSON INC. SHALL NOT BE LIABLE
FOR INCIDENTAL OR CONSEqUENTIAL DAMAGES RESULTING FROM THE USE OF
the telephone network, the telephone company may require that you disconnect the
THIS PRODUCT OR ARISING OUT OF ANY BREACH OF ANY ExPRESS OR IMPLIED
equipment until the problem is resolved.
WARRANTY ON THIS PRODUCT. THIS DISCLAIMER OF WARRANTIES AND LIMITED
Any unauthorized repairs, changes or modifications not expressly approved by
WARRANTY ARE GOVERNED BY THE LAWS OF THE STATE OF INDIANA. ExCEPT
Thomson Inc. could void the user's authority to operate this product. For instructions
TO THE ExTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
on how to obtain a replacement unit, refer to the warranty included in this guide or call
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT
customer service at 1-800-448-0329.
IS LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.
Or refer inquiries to:
How state law relates to this warranty:
Thomson Inc.
• Some states do not allow the exclusion nor limitation of incidental or consequential
Manager, Consumer Relations
damages, or limitations on how long an implied warranty lasts so the above
P O Box 1976
limitations or exclusions may not apply to you.
Indianapolis, IN 46206
• This warranty gives you specific legal rights, and you also may have other rights
Attach your sales receipt to the booklet for future reference or jot down the date this
that vary from state to state.
product was purchased or received as a gift. This information will be valuable if service
If you purchased your product outside the USA:
should be required during the warranty period.
• This warranty does not apply. Contact your dealer for warranty information.
Purchase date
Name of store
Limited Warranty
What your warranty covers:
• Defects in materials or workmanship.
For how long after your purchase:
Accessory Information
• One year, from date of purchase.
(The warranty period for rental units begins with the first rental or 45 days from
date of shipment to the rental firm, whichever comes first.)
What we will do:
DESCRIPTION
• Provide you with a new or, at our option, a refurbished unit. The exchange unit is
AC Power adaptor for base
under warranty for the remainder of the original product's warranty period.
How you get service:
Handset Replacement Battery
• Properly pack your unit. Include any cables, etc., which were originally provided
with the product. We recommend using the original carton and packing materials.
To place order, have your Visa, MasterCard, or Discover Card ready
• "Proof of purchase in the form of a bill of sale or receipted invoice which is evidence
and call toll-free
1-800-338-0376
that the product is within the warranty period, must be presented to obtain
warranty service." For rental firms, proof of first rental is also required. Also print
A shipping and handling fee will be charged upon ordering.
your name and address and a description of the defect. Send via standard UPS or
It is required by law to collect appropriate sales tax for each individual state, country,
its equivalent to:
and locality to which the merchandise is being sent.Items are subject to availability.
Thomson Inc.
11721 B Alameda Ave.
Socorro, Texas 79927
• Pay any charges billed to you by the Exchange Center for service not covered by
the warranty.
• Insure your shipment for loss or damage. Thomson Inc. accepts no liability in case
of damage or loss.
• A new or refurbished unit will be shipped to you freight prepaid.
What your warranty does not cover:
• Customer instruction. (Your Owner's Manual provides information regarding
operating instructions and user controls. Any additional information, should be
obtained from your dealer.)
• Installation and setup service adjustments.
• Batteries.
• Damage from misuse or neglect.
MODEL NO.
5-2749
5-2781
.
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