Tips - GE JGP989 Owner's Manual & Installation Instructions

Before You Call For Service...
Troubleshooting Tips
Problem
Control knobs
will not turn
Fan does not work
Poor venting
Scratches (may appear
as cracks) on cooktop
glass surface
Areas of discoloration
on the cooktop
Plastic melted to
the surface
Pitting (or indentation)
of the cooktop
32
Possible Causes
Controls improperly set.
The fan control knob is
improperly set.
Cord improperly connected
or power turned off.
Clogged filter.
House too airtight.
Wall cap obstructed.
Wall cap damper door stuck.
Duct length exceeds
recommended 100
equivalent foot maximum.
Incorrect cleaning
methods being used.
Cookware with rough bottoms
being used or coarse particles
(salt or sand) were between
the cookware and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
Food spillovers not cleaned
before next use.
Hot surface on a model
with a light colored cooktop.
Hot cooktop came into
contact with plastic placed
on the hot cooktop.
Hot sugar mixture spilled
on the cooktop.
What To Do
• To turn from the OFF position, push the knob in
and then turn. The knob can only be turned in a
counterclockwise direction. When the knob is at any
other position, it can be turned in either direction
without being pushed in.
• Turn knob in clockwise direction to turn fan on.
• Check connections. Turn on power at the fuse box.
• Clean filter per instructions.
• Open a window slightly to provide fresh air source.
• Remove blockage from exterior wall cap.
• Check exterior wall cap damper door for free movement
or obstruction.
• Reduce number of elbows to simplify duct run.
• Scratches are not removable. Tiny scratches will become
less visible in time as a result of cleaning.
• To avoid scratches, use the recommended cleaning
procedures. Make sure bottoms of cookware are clean
before use, and use cookware with smooth bottoms.
• See the Cleaning the glass cooktop section.
• This is normal. The surface may appear discolored
when it is hot. This is temporary and will disappear
as the glass cools.
• See the Glass surface—potential for permanent damage
section in the Cleaning the glass cooktop section.
• Call a qualified technician for replacement.